very close to Graceland Uber from hotel to Graceland provided free of charge Walking distance to Graceland Friendly staff

Room was in desperate need of a handyman that actually knows what he’s doing. There were paint blotches, rust stains, holes in the wall…

Provided a$10 shuttle which made getting around very easy Nice place to stay and close to attractions

Overbilled twice, had to call and complain twice so I could get my refund. Cleanliness was below average, pool was dirty, dead cockroach on the floor in the breakfast area. Friends (in another room) had people walk in on them in the middle of the night. Would definitely never stay here again.

When we first checked in they were cleaning so we didn’t think much about the strong chemical smell. We were then gone until late. When we got back it still smelled terrible. My husband has cancer and the smell was so strong it made him sick!! It was so late and we had so much stuff it was pointless to request a different room. It was also so hot and wouldn’t get cool. So at almost one AM I was going to our car to get the fan. I won’t be back even though the front desk staff was super sweet!!

Good staff

Expedia confirmed 2 queen beds but the hotel gave us a king and said Expedia should not have confirmed the room type. The ceramic floors were very slippery I was sliding across them in my running shoes, it was as though they used lots of soap and didn’t rinse afterwards. The smell of carpet chemicals in the hallway was very very strong. The carpets had huge bald patches. After I checked out the hotel charged me for the room claiming Expedia’s credit card was declined and put the onus on me to get Expedia to provide a new credit card, which I did and Expedia confirmed everything would be fixed. Five days later nothing has been corrected.

Definitely needs updated.Close to Graceland but our room needs the carpet replaced,big hole in room was plastered but not sanded or repainted.Door frames need to be painted.

Quick visit. In and out in 12 hours, but location worked for us.

The hallway smelled like sewage and musk. I gagged the entire walk to our room. Check into the room and it smelled worse and was filthy. Picked up the phone to info the front desk, the phone did not work. Had to walk downstairs and inform the front desk. She was nice, she gave us another room. Again the hallway smelled like sewage and musk. Another guest had a complaint as the lady from the front desk was walking in the hallway spraying Odom spray to mask the smell. New room sheets are dirty again. Pick up the phone to inform the front desk the phone does not work again. Walked downstairs again to inform the lady the front desk. It is after 10pm, she was working alone and had a line so I asked for sheets so we could sleep they had no more rooms. We slept on clean sheets on top of the dirty sheets on the bed. The day of check out Housekeeping knocks on the door at 8am, 9am, 10am, 11am. Do not disturb was hanging on the door. Was told ppl check out but leave the sign on the door. Regardless if they do, check out is at 11am so they need to wait til 11 to knock. We told the front desk the night before we wanted a late checkout at 12p and he said okay. I was promised 10,000 points due to my horrible experience, I have yet received. I have called corporate to make a formal complaint. Still waiting on my points. The hotel is screening my calls, they refuse to allow me to speak with hotel manager.

Staff at checkin, in hall, and at breakfast, were very friendly and engaging. Its was a good stay.

I had a very bad smell

The smell from the sewer problems was horrible. Made it hard to sleep and was reasy to leave asap. Not to mention it couldn't be healthy breathing that in. I told the lady at the desk and she took a spray can to our floor as if thay was gonna help

Easy check in at 10pm .Safe and Secure parking lot lots of cameras and a parking lot gate.Went to the room unlocked the door and the tv was on and someone was in bed ! A little unnerving for both of us . Went back to the main desk told them what happened got another room .It could have been so much worse! Hotel is going thru a renovation but overall was a good stay .

I really like the shuttle service, very convenient. The hot breakfast was surprisingly good with biscuits and gravy, they kept replenishing the food. Ms. Duffy was so nice and Albert the front desk person was very welcoming. I would stay here again!

Staff was friendly, room was clean. Gated parking and guitar shaped pool and close to Graceland.

Very pleasant place to stay

All the staff were polite and friendly and helpful

Stayed at this Memphis location because it’s close to Graceland. The accommodations were comfortable. I liked the chaise in the room. Bed was comfortable. Only negative was that the shower was very slippery and there’s NO handrail or non-slip bathmat. Be careful. My husband almost slipped backwards in the tub. Breakfast in the morning included eggs, sausage gravy, biscuits, the regular breakfast fare, and a pancake machine. Parking is gated. Need a room key to enter the gated lot. Safety… the hotel and grounds is safe. Area outside of hotel grounds is sketchy. Staff at hotel. Very nice. Exemplary of Southern Hospitality. You will feel welcomed when you meet the team members there. If visiting Graceland, definitely stay here!

Beds were pretty good and the breakfast wasn’t bad. The room, however, smelled horrible and the humidity was uncomfortable. The mildew smell never left and the sheets stayed wet.

We have stayed at this hotel on several occasions and appreciate its location relative to the area's main attraction, Graceland. It is a great place to stay for the Budget minded Traveler. Staff is generally polite and friendly and do their best to be helpful. Miss Duffie in particular is amazing! The shuttle service is greatly appreciated, especially due to the relatively dangerous travel between the hotel and Graceland. Breakfast is free and the dining area is a great place to meet with other guests. Rooms are relatively well kept; however, they are beginning to show small signs of neglect. The guitar shaped pool is clean and inviting, and the secure parking lot behind the hotel is welcome.

The staff is simply amazing and professional Always trying to make your stay a pleasant experience.

reliable

Nice room, close to Graceland with free and frequent shuttle. Was told not to walk alone in the neighborhood so I walked only in the daytime. Close to a very good pizza place.

Our stay was Akzo. The staff was excellent with a upbeat personalities and so welcoming.

Connie at the front desk greeted us with an amazing attitude and made us feel very welcome!! She went out of her way to make our children feel welcome. Connie has made our stay so very memorable

First time in Memphis and everyone was so welcoming. Hotel staff went above and beyond to make it a wonderful stay. From the complimentary breakfast, which was always fresh and delicious, to the clean rooms, everything was perfect.

Stay was good.

We came to go to Graceland and it was a great place to stay. The staff were all nice and friendly. They provided transportation to and from Graceland saving us parking fees. The hotel made our stay that much more enjoyable.

Stayed only one night and it was great

The bed was OK. Hotel was OK. Staff were nice. Bathroom was not well kept.

We reserved two rooms. First, the room key didn’t work for one of the rooms. When we finally got a new key, the room smelt like weed. There was trash under the bed. There was hair all over the bathroom. There was rust on the trim of the door. There were several puke stains on the carpet in the hallway. When we were in the room for around 10 minutes, they gave a stranger a key to our room. They were able to just walk into our room while we were in there. This is the worst hotel I’ve ever been to.