The staff was very friendly and courteous

Location was perfect, beach is stunning, staff is amazing and the facilities are in good cheap, I will drive stay here again

In many parts of the Resort At many times at certain dining facilities the lack of a working Air conditioner Elevators made it very uncomfortable The Room that we were assigned we had to keep restarting the air conditioner with the controller on the wall because it would cut out and stop working

TOP FLOOR ROOM WAS AMAZING. CLEANING STAFF WAS EXCELLENT. FOOR WAS OK. WAS HOPING TO BE AMAZED. MEXICAN RESTAURANT-VERY DISAPPOINTED-BAD SERVICE-LIMITED MENU. WAS VERY QUIET-EVENING ACTIVITIESOK-A LITLEY CHEESY-

Leaving your adults only resort for dinner or lunch surrounded by a bunch of children screaming and yelling kind of defeats the purpose of staying at an adults only resort

The entire staff of the hotel went above and beyond! The bartenders, wait and hotel staff, entertainers, and everyone in between made this a vacation to remember! We truly enjoyed this resort. The only thing I would maybe add are a few discounted excursions. Other than that, it was great! Thanks for the unforgettable experience!

Friendly staff. Great food, drinks, and service Pool activities were awesome. cudos to Beto

Food is mediocre at best. No drinks (non alcoholic) delivered via room service. Water not replaced daily. Only two elevators and one was down.

The property was very clean and well kept. The room was cery nice but the room service wasnt that great. The only thing that was good from the room service was desert. Ive been to many resorts but this is my first time going to one in mexico actually first time in mexico as well and i have to say the service is ok the people who work there are nice but not very good with vibing with people. I mean i would give cery nice tips the them so that they woukd feel happy about working and half the time the tip would just sit there and i would hace to ask them repeatedly to take and they still wont take it rifht away. Its like they dont really care much for conversing with people just want to work and go about their day. I also spoke with them in english and in spanish to make conversation but they don't really bond like that as ive experienced in other resorts. They are nice but not very friendly. The peole who work there are the ones that will make the experience fun for the guests but this place doesnt have the employee with good vibes. Other than that the place is nice and clean and the beach water was amazing.

Good location

Great beach !

We have been to this resort 8 times. It never disappoints!

Property was amazing. They will offer a time share presentation. Very pushy.

Excellent property, great friendly staff, restaurants are really good and are first come first serve basis. A specialized restaurant for Seafood lovers. Night time activities were good but can be improved. It sits on a corner for hotel zone so little away from city noise which I personally liked. You always have the option to a bus to go to the hotel zone central area

Overall great. Food was good but not excellent.

Very poor food quality.

Had a lovely stay. From the upgraded room to the very end with a late check out. The waitstaff around the pool was top tier. I did not catch her name but it started with an E. Ramirez at the restaurants. Alex from the entertainment team. Food was good. Pool was great. Location was great. Only complaint was the 4th floor was musty smelling in the hallway but may have been due to the recent hurricane.

This property was super nice and clean! Staff was amazing! I highly recommend! 10/10.

Fantastic! Superb service

The property was nice I excepted more from the front desk. I had to ask 3 people how to get to my room and each person told me a different answer. I would like to give it another chance but I was disappointed

Good service and good food Customer service excellent

Property is great!

Safe and top service

Overall it was an OK stay. A big negative was the controlled AC. The ac in the room stayed at 19 to 20 degrees C. We would have liked to control the AC. 19 degrees was the lowest it would go and it didn’t feel like 19. There was really no real VIP service other than being away from the Selection side of Iberostar. To participate in the VIP services, you would have to sit through a 1.50 hour presentation. We did not feel a wow factor.

My stay at the Coral level started with a golf cart ride tour. The driver pointed out ple tt of places we would want to know about on the property. Then as we got to the check in lobby for Coral level the view of the ocean was stunning. Check in was quick and smooth. Welcome drink and a cool towel while we signed in and got our bracelts. Room was beautiful and the view we woke up to every morning was fantastic. Entertainment good food and beautiful country was a perfect vacation.

This place is exceptional. Perfectly located, exceptionally maintained, delicious food in all restaurants (especially the main buffet), and, most importantly, excellent staff, who make it all possible. We will be back.

First time experiencing an all inclusive resort. Loved my experience! Great views & a lot to do around.

Very nice.

Japanese restaurant is not that suitable for romantic dinner... also is not that worth for reservation as its common in Asian

Service was amazing. Would come back next year

We only wished we could have stayed a couple of days more. The service and food are the best things about this place. We just loved it!

Not a 5 star property at all, food was terrible also…starved while pregnant.