Hotel was nice....Staff members were very friendly.

It was fine. The property is odd because the check in desk is on the second floor. The big problem is that there is no onsite parking and no valet. You have to park your car in a deck a block away and its $50 a night. I'd probably choose another place in the future.

Location was perfect. Very clean. Linens and pillows were old and dingy. Mattress was not comfortable

Housekeeping tried to enter my room before checkout time while I was in the bathroom. Despite me yelling “no” multiple times. Workers also could not keep up with the demand for people wanting breakfast. And some guests hoarded plates of stacked food while others of us got nothing. The room was clean. The bed was comfy. I like this chain, but this experience was very disappointing.

the breakfast and kitchen service so bad rude staff not clean .. misding items all the time .. very important to change this bad service.

Housekeeping didn’t make the room in the 3 days I stood. Breakfast is really poor. Nice rooms, amenities and comfortability.

Really amazing place! Great location. It was clean and the people were really nice.

Room very nice. Breakfast a little confuse and staff not very kindly, but ok

Loved everything about this stay! It's my second time here and this is where I'll come for as long as I can.

The staff was so, so sweet! I really liked the gentlemen and 2 different girls I saw working the front desk. I forget the name of the girl who checked me in on Friday 9/6, but she was very sweet and was very thorough in explaining how to use the overnight parking to me. The room left something to be desired for me, although I can tell it’s relatively new, it is not as well kept as I would like it to be. There was considerable liquid staining on the desk chair, couch, and the wall by the nightstand, as well as a wrapper by the nightstand. While I understand they may be sanitized, it definitely doesn’t give the impression that it’s clean, so I would recommend like a couch cover that housekeeping could wash or if you had the chance to like carpet clean them, which would be super involved (i know, sorry). I picked this spot because of the central location, breakfast, and price of overnight parking and was very satisfied in that regard, just wish the room felt cleaner! But again the staff that was working on Friday 8/6 were sweetiepies!! And the guy that worked Friday night and Saturday morning was helpful and personable! Thank you!

The only thing we did not like was the pillows, they are too soft and my neck

Everything was great! We really enjoyed our stay! The only complaint we had was it was hard to make our room cold no matter how low we set the temperature. We had it at the lowest setting and we still woke up hot in the middle of the night. And the curtains wouldn’t block out all the light no matter how much we messed with them. But those weren’t anything that really affected our stay. The staff was great and friendly, our room was nice and clean we were very happy and would stay here again if we visit Chicago again:)

I will be back again here for sure!

Room was sub par. Light on bed did not have lampshade, bathroom fan malfunctioned every time, cooked breakfast sandwiches were bland, overcooked, or hard and small area for the amount of patrons at a time. Expedia listed as having parking available at location, and 50$ a day to park in a garage 2 blocks away in addition is excessive. Little selection/stock to the items available to purchase (food/meds/etc).

Everyone was friendly. Location was good.

Good location

Our stay was great for the most part. One of the people at the service desk had an attitude and didn’t fully explain the parking to me so I had to pay 19 bucks going in and out of the garage. However the rest of the staff was great. That same individual didn’t even speak when I came down for breakfast one day but spoke to another guest shortly after. Would I stay here again…. Probably not. Breakfast options were not what I am used to.

Great

Team members gave us great costumer service. We’re satisfied with the service.

The hotel team kindly helped me extend my reservation for 1 more day. Excellent service.

Overall our stay was amazing

Great location that is close to restaurants.

There were several bugs found in the room, one of which was crawling on my coffee cup. There's little to no sound barriers so you hear everything outside. If you're a light sleeper this is not the place for you. Would not stay here again.

This was an OK stay. It was good for the location and being near trains. The elevators were super slow and usually had a long line of people waiting for them. Room's A/C was very weak so even at 66 it was still a bit warm. The breakfast had a good selection but staff were not prepared for rush crowds(maybe because of the weekend?) And things were ran.

Bad experience with card key. We didn’t have the chance to get in while using it. It didn’t work for the second time and it is so hard to find an open parking along the area.

Friendly staff and very nice for the price. Hard to find parking that is affordable but that’s it the only downside.

Nice rooms. Would like king beds and down side was dirty dishes left in dishwasher

We enjoyed our stay at Home2 Suites. It was perfect for our family with the kitchen & full size fridge which came in handy for baby food and leftovers. We love that the hotel is dog friendly so we were able to easily travel with her. The staff were all friendly & helpful! Appreciated the late check out flexibility as it takes us longer than normal with a little one. We wished the breakfast time was longer and it was replenished as the food was gone soo quickly. The elevators were slow so it wasn't as convenient to step out quickly. Overall, we enjoyed our stay and would come here again.

Clean, quiet accommodation in nice area. Walk to main attractions and river. Good sized room. Breakfast basic but adequate.

Overall impressions: We enjoyed the view from our room, which was on the 11th floor. Additionally, the hotel's location was very convenient—just a few minutes' walk from the tour bus stop, Trump Tower, and the waterfront. However, there were significant issues that negatively impacted our stay. Noise insulation issues: The room had very poor sound insulation. The noise from the street, especially on weekdays due to road construction, was so loud that it felt like the window was always open. Cleanliness and room condition: We noticed an unpleasant dust smell coming from the blankets and carpets. This gave the impression that the room needed a more thorough cleaning or that the bedding needed to be replaced. Breakfast issues: The number of hot dishes at breakfast was insufficient for all the guests. We arrived for breakfast around 8:20 AM, but there were only a few fruits and some pancake batter left. It wasn't until 8:50 AM that about 20 sandwiches were brought out, and the crowd that had been waiting immediately rushed to get them, leaving many guests without food again. Instead of relying on the breakfast here, I recommend taking a 15-minute walk to the four-story Starbucks nearby.

Amazing

Very nice, clean hotel. Convenient location