Horrible experience. When we arrived at hotel there was only one person there and they guy would not take our reservation because it was online and he did not know how to use a computer. I insisted and showed him multiple times the reservation I had with Expedia. The only think I could do was pay again and then try to get reimbursed the next day when the manager would come. I paid again and was given my room. The hotel has no elevators so I had to go up 4 flights of stairs with my bags. As we went up the stairs we started noticing a really bad smell. We got to the room and the whole room smelled like stinky toilet water. We went to sleep and woke up super early to get out of there. Really bad experience. The pictures are nothing like the real thing.

This place was nasty. No hot water, very old and ugly A lot of mosquitos and finally this place closed it down by health department. I have to look for another place at night when I came in. Horrible I hope to get my money back.

This place was nasty. No hot water, very old and ugly A lot of mosquitos and finally this place closed it down by health department. I have to look for another place at night when I came in. HorribleI hope to get my money back.

Llegamos y no había reserva ,el hotel lleno después de tanto insistir y enseñar todas las pruebas de correos para tratar de pagar antes de llegar y ellos nos decían que no se podía hacer por tarjeta porno tener terminal de pago no quedó otra de llegar para pagar directo Gracias a esos correos nos buscaron 2 hab malas . A los 2 días nos sacaron del hotel tarde en la noche por decir que iban a cerrar y nos cobraron esa noche que no dormimos y devolvieron el resto la dueña nunca dio la cara fue una empleada

worst experience of my life. i had booked a stay weeks in advance. everything was set but then i arrived and they didn’t have a room for me supposedly. the attendant was very cold when explaining it. i was shocked. i had no clue what to do. i asked for their wifi password and took about two hours trying to get enough wifi to figure out what to do. trying to get a hold of expedia. which were so incredibly inefficient. the attendant told me they were overbooked and that i didn’t get a room because i didn’t pay in advance. then an hour later while trying to figure out my lodging a couple came in for check in. and was given a room immediately that also hadn’t paid in advance. i was never told about paying in advance. i booked on expedia and got a receipt but apparently it was never paid by expedia. never ever use these two services. awful. i don’t wish this experience on anyone. by the grace of god found a hotel right smack middle of town. like mom always says “buying cheap cost double.”

El peor servicio del mundo

El peor servicio del mundo

La habitación que nos tocó del hotel no tenía TV, el aire acondicionado no funciona bien, (falta de mantenimiento), para el precio hay mejores opciones, no cuenta con elevador.

La habitación que nos tocó del hotel no tenía TV, el aire acondicionado no funciona bien, (falta de mantenimiento), para el precio hay mejores opciones, no cuenta con elevador.

Nothing to do with the online photos. Fridge was rotten, bed mattress was very Much used and old, I wasn’t sure if I was going to find bed bugs or roaches…. Not a pleasant night. Was happy to leave

Nothing to do with the online photos. Fridge was rotten, bed mattress was very Much used and old, I wasn’t sure if I was going to find bed bugs or roaches….Not a pleasant night. Was happy to leave

Everything was perfect

Everything was perfect

great value , location is excellent and quite area . cant beat it for price compared to other hotels in the area

great value , location is excellent and quite area . cant beat it for price compared to other hotels in the area

You can't beat the weather in Cancun, this place is centrally located and the most comfortable hotel I've stayed in while in the city. You have peace and quiet, friendly staff always ready to help, I really couldn't ask for anything more, my time here was privileged, I'd buy if I could, ; )

we arrived at 10pm, because the address is incorrect on the Hotels.com web page and we could not find it, the reception was already closed, there was only a night guard, who did not speak English at all, the night guard did not allow us to stay in the hotel despite of having the night pre-paid via Hotels.com, so we had to find alternative accommodation. Something like this did not happen to us in any other hotel during our 2 weeks vacation in Mexico

Nice and clening thaïs hotel net ti malo all thé place thank youu

Es un hotel para dormir, nos dejaron hacer check in un par de horas antes. Muy atentos

Es un hotel para dormir, nos dejaron hacer check in un par de horas antes. Muy atentos

Slightly dated but well maintained and value for money. Would definitely come back!