Great staff

I wasn’t checked in and I wasn’t refunded. Terrible service

The receptionist are terrible

I enjoyed my stay here.

I had the displeasure of booking Harbourside Hostel for an overnight stay on 19-20 June. I arrived late and was not allowed to check in, which is abnormal for many, if not all of the hostels I have stayed in before. All other hotels were fully booked so I was left to wander the streets at 4am by myself. I called the main hub and they solidified their decision not to let me in. The staff were indifferent even when I advised them of my situation. I am telling everyone I know not to use Harbourside Hostel Bristol.

I have stayed in this hostel multiple times and customer service has been excellent every time. I always make special requests and the hostel has never refused. Location is ideal as situated directly in the centre of Bristol.

Convenience to access to the main attractions. My room is facing M Shed which is lovely. Staffs are helpful and friendly. It’s a great budget stay!

All over the world every accomodation business is obviously motivated to make money but the owners of this establishment take greed to another level. One example: they charge £2 to rent an iron. The place is suitable if you are on a tight budget but it's not a hostel it's just a cheap place to stay. The beds are single and arranged barracks style giving it a "packed like sardines" feel. The receptionists are not great at customer service and at check in you are bombarded with very strict rules plus you must pay a £20 deposit (in cash others extra charges apply). Since there are no cooking facilities or a common area their restaurant next door reluctantly allows guests to use that space. Don't just take my word for it compare all the above points with other places such as the YMCA, St Christopher, Rock & Bowl, Cwtsh hostels from Bath to Swansea or elsewhere and you'll appreciate what I mean. The owners don't care though as they know there will always be people who'll need a place to stay in Bristol at the low end therefore will continue to exploit the situation.