Great Place !

No,say nothing

The Wi-Fi was horrible so I couldn’t watch tv because it kept freezing and kicking me off. My room was never cleaned or turn down. The coffee in the entry was horrible

We thought the property itself was beautiful. It was well manicured. The place was clean and the management staff were hospitable. The only negatives we have is that while room was wonderfully decorated the bed was very uncomfortable. So uncomfortable we had to purchase a pillowtop cover to go on top. We left it at the hotel. We also felt it needed some hooks for hanging things. The other negative was a rooster. There is a street rooster that roams the road roosting morning and night. Now, I don’t believe the hotel has any control over that, it is still a nuisance. Other than those things, we enjoyed our stay!

Hard to get towels or staff

Beautiful place in that are of Pinones 😍Everything was good 👍

Clean property, comfortable bedding, super cold AC and room just like the pictures. Hot water for showers, snacks, and coffee in the main lounge. Nice pool area and dock. Downsides are that the wifi is very spotty and it takes a long time to connect to watch Netflix etc on the TV. The internet kept saying no signal or poor signal. The neighbors were noisy and smoking weed.

Outstanding

Restaurant was closed and they don’t have housekeeping for new towels. But everything was clean pretty and super friendly to used. Definitely come back♥️♥️

The Numero Uno hotel was a delightful place to stay. We enjoyed our room with a garden view and the close proximity to the restaurants down the road. It was definitely a safe place to stay with a locked gate and his situated in the more artsy place in Louisa. Staff was very accommodating!

I initially booked this property because of the reviews of cleanliness. When I arrived it was pretty clean and appealing to the eye. That was very short lived. The first day of my stay I was out from very early morning and didn’t return til late at night. I was shocked to what I returned to. There was a foul sewage smell in my room and I noticed my top lock wasn’t locked how I left it. To my surprise there was a huge fresh POOP floating in my toilet. I was absolutely disgusted. When I called the property to inform them and talk to management 3 different times during my stay the women who answered the phone just laughed about it and said there was nothing they can do but they will have the property manager call me. It’s been 5 days now and I have not even received a call never mind an apology. Extremely unfortunate because the property was really nice and quiet like I wanted. Overall extremely disappointed and reluctant to leave my belongings in the room after that point. Hope this helps anyone who books after me.

GREAT PLACE TO STAY AT.

The property was really nice and inclusive, staff is very courteous and will help you with any of your needs while there

Yes

It was 3 of us we really enjoyed the property the rooms were everything to us pool area and dock was excellent definitely will be back for sure highly recommend a stay here

Excellent

Ok, I’d just like to say I loved the property itself. The room was spacious and the pool area was really nice and the free sodas and snacks in the rooms were a nice touch with free coffee/teas/hot chocolate in the lobby is great. Also ample free private parking with available gate remote for the car. However, the entire time I was there (4 days, 3 nights) I saw ONE groundskeeper. Our ceiling fan remote did not work so we were unable to turn it off. Messaged the property but did not get a response unfortunately. It gets very noisy with the planes flying over so if you are a light sleeper, bring earplugs or stay somewhere else. The roosters also crow very early and during full moons. The neighboring property also likes to blast their music and set off fireworks. I am a heavy sleeper so it was fine for me. I also was able to enjoy the pool all to myself as no other patrons had arrived to the property yet. And a great deal for the 2 bedroom balcony. There was no waiter/bar service or restaurant the entire weekend. You need to go off premises to get anything. Car rental highly recommended. There is a 24 hr supermarket nearby and lots of restaurants on the main strip. Would have been better if there was a kitchen because it’s basically an airbnb.

Staff was great communicating with me during booking and prior to my arrival. However, my arrival was unusual and the code did not work at front gate. Staff was reachable by phone. The property is large and very accommodating. You can park on site and there is a 24 hour pool and plenty of seating, lounge chairs and even cabanas ! That was my favorite part. The room was quaint. I had to find the sole staff member on site the next day for a hairdryer. He also provided me the remote for air conditioner in room. The tv remote needed new batteries. Not having staff on site can make you feel odd reaching out for these amenities. Location is in a safe neighborhood though off road. You can easily walk to Piñones main road for a plethora of food spots. Watch out for mosquitos at night! They got me good. Not the sites fault. And you will hear airplanes throughout day and night. I would come back with a larger group so we could enjoy site. Thank you for hosting.

Absolutely beautiful property in a lovely location. Private access to the lake, clean pool and lounge area, stylish rooms. The only downside is how loud the planes are as the location is very close to the airport. I love how safe it feels there due to the secure gate and locked building. Will definitely return again!

Only thing i didnt like the bar/ kitchen was only open on weekends but the owner explained they was a new business and was expanding as well . But i loved it and she gave a discount for next stay . It was a safe fun experience . Gated security 24/7 , staff was great ,food was good and rooms were clean. Will come back !

Beautiful & Very Relaxed. Cheap cab rides all over from there.

Our stay was amazing. Clean rooms, comfortable beds and friendly staff. Did I mention free room snacks? We'll return for sure.

Very friendly, and accomodating

The room was impeccably clean! There was no one around for service, nor bar or restaurant open. That was a little disappointing. Also, you are in the flight path and it is loud all night. Overall, very clean and comfortable for a short stay.

The property itself is well updated and fine. However, it's comically close to the airport, not walkable to anything and the outdoor furniture smells like cat pee. None of that is the hotel's fault! But it's a mediocre place to stay for those reasons. If you are a light sleeper, there's no way you can sleep through the flight noise. The restaurant/bar also has a super limited menu and hours, so don't count on getting fed well there.

The reviews I read were accurate. It’s in an older area of town and you can hear the planes. But it was very clean and the outside areas were very nice, clean and comfortable. The employees were fabulous!!! Great instructions for late check in. The young girl that waited on for breakfast also did the checkout. I can’t spell her name but started with an L. Lovely young lady. Helpful, friendly and sweet. I’d definitely stay there again.

Check-in is a nightmare if you arrive after 12am! Customer service horrible, out 10 I will give it 0! The lady at the bar she look annoyed when we went to order breakfast no good at all! The shower doesn’t drain and toilet did not flush at all! Not a good experience to be in PR for the first night!

Very nice place. The service was great. People are very friendly. The restaurant and Bar area is very pleasant.

Our flight to San Juan was 4 hours late so we arrived much later than we had planned, so our stay was short. The property is hidden but nice. There is no reception desk or area for that and after hours you need codes, which is fine as they emailed that to us. There is no elevator, which is rough with a large bag and 3rd floor room. All in all, we really liked it and wish our stay had been longer. Oh yea, one other thing is that it is directly under the flight pattern for the airport and around 4 am the planes starting coming in.

Hidden and peaceful...a private oasis...staff is very welcoming. Thanks Valerie and Ari.

Exactly like the pictures. Clean and neat. Great customer service. We arrived after the office closed and left before it opened. The front desk person communicated instructions for opening the gate as well as access the room. Would stay here again.

Highly recommend! Hotel is fantastic! Beautiful resort style feel with small business atmosphere! It shod be said that my husband and I are deep sleepers, the airport plane traffic flies directly overhead of the hotel. If you are a light sleeper this may not be the place for you. BUT, the amazing staff, low key island feel made this the perfect place for our post cruise stay. Everything from food to beaches are a 10 minutes walk away through a friendly residential area.