Housekeeping knocking on the door at 9:30am asking when we are leaving was very inconvenient when we were trying to sleep.

The beds are comfortable could use more firm pillows

Dinner

Our stay was good except we had to change our room keys five times due to keys not working. i went to take a bath and the bathtub wasn't cleaned. It looked clean but when i got in the tub it felt like it was dirty the sides and bottom of tub felt grainy and rubing my hand over it the dirt came off. needless to say i didn't get my hot bath i was so looking forward to.

Property served its purpose.

Great customer desk service and a really good size pool. Our shuttle driver Francesco was amazing, attentive and should get a raise! Great location, about 5-7 minutes walk across to the 1 Line and airport. The rooms are comfortable but bit ageing as seen in the carpets, etc ... They should be updated/renovated.

Staff were great. Facilities were great.

Very good.

Dirty, had to call for towels, live exposed wire in the room

It was fast check in and check out. Parking was available. Room clean. Didn’t use amenities. We had a death in the family so didn’t really pay attention to a whole lot. Nice place to stay

Bathroom is to small

Loved that east side Mario's is right next door! Great food & hotel service!

Staff friendly and accommodating. Limited stores and dining around hotel.

Excellent place to stay.

It is an older hotel but clean.

The good thing about the property is that it’s centrally located in the city. The bad things were that the washroom was so small I could barely close the door between myself and the toilet. Also, housekeeping came and did the room after the first night and when we came back they there was only one bed done and the other one wasn’t touched. The rooms cost me $400 per night and I expected much better accommodations than this.

Horrible experience. Hotel room was not clean. I had fresh blood on my sheets, dust everywhere. Footprints on the window ledge and greasy handprints on the door. Manager gave us a free night to rectify this but we will not be back

Our requested room type wasn’t available at check-in. Room was not worth $285/night

Beautiful quiet hotel connected to east side Mario’s which is a bonus if your a little hungry or just want to sit back relax with a drink

Bathrooms not cleaned, nothing restocked

It was fine ,it was there when I needed it

A very comfortable stay. Very clean. Friendly staff both in hotel and restaurant. Will definitely stay again.

The room was clean and nicely laid out, balcony was dirty, stay was quiet

Awesome stay

First thing elevator to the newly renovated part was out of order. So got rebooked into older section, room was dirty, remote didn’t work no USB charger ports and also could feel springs from mattress.

Was not able to check in and was told i did not have a reservation

Hope the elevator will work next time

It was an over nice stay.

Unfortunately we did not get to stay here. I had our suite room booked since may and upon arrival they informed us that our room was not going to be available. We had 2 young children with us, therefore the suite was our only option. They offered us other rooms, and free breakfast (which was complimentary anyway) but the room offered was not appropriate for us. The lady at the front desk was very kind, however we had travelled 6 hours to get to our hotel only to find out it was not available. A curtesy call ahead of arrival would have been appreciated. Instead we had to find a new hotel appropriate for our family in the parking lot.

Myself and kids did not use the shower because it was full of hairs. I called down to get an extra blanket because I was cold and no one came with anything. Overall everything was good expect for those two things.

A

Check in went well, asked for a higher level that wasn't pet friendly to ensure the room hadn't had pets previously, due to allergies which they were happy to find and accommodate. Room was tight, smaller then most ive stayed in. The balcony door latch on inside was broke, and the lock was tricky to lock, and torn netting up around. There were areas throughout the room where there was paint peeling off walls/doors. The AC didnt work well, it was a hot day and it was no help in cooling down from the outside heat. The bathroom was extremely small, step in the bathtub to close the door, then step out to use toilet, sink was located outside in the main room area. Bathroom door on the inside had like stains running down the door, all discolored. Still had carpet that looked outdated. The room however was decorated nicely with closet and tv stand etc. The beds were comfy. Checkout was fine, no issues.