Great stay, only criticism was a knock on the door before 9am for service, so it was a little early. Maybe a checkout system would be beneficial.

Only thing didn’t like was the shower door. But breakfast was great

We had to make changes to our reservation and Hotels.com was far from helpful. The gal at Sleep Inn was AMAZING though. She went out of her way to help us. She made a stressful situation so much better. We will stay there every time we visit Pasco because of her. I think her name was Claire. We will let all our friends know as well. The world needs more Claires!!

Great for families. Loved the pool.

Very quiet and staff was supportive.

Breakfast was mediocre. Coffee was weak. Facility is aging but it is well maintained. Would have appreciated an elevator!

Excellent place

Every single staff member are quite simply wonderful, caring, kind and so helpful.

Location

Be aware that if you stay on the second floor of this property there is no elevator. The freeway noise is pretty bad, you can hear the drag races up and down the road all night. The neighboring door slams makes your door rattle. A suggestion for the management staff, not the employees but the people who run it. The higher ups, a list in the rooms of the times breakfast is, when the pool hours are and those items would be nice. Especially at the front counter. And the food at breakfast. You had all the rooms booked , with hungry wrestlers and staff running around ragged (they were so awesome answering questions and getting extra towels, or telling people where the ER was after injuries and such) The front desk was a lot overwhelmed the weekend of Washington State Wrestling, when rooms begin booking up like that. Maybe ....just maybe put some extra people on???

I was required to make a $250 dollar deposit to cover damages. This because I live in the area. The fact that I have been a perfect guest numerous times and was recognized as a frequent guest by the desk clerk meant nothing. I had to have my room checked at checkout by the manager before I had my deposit returned. This is demeaning and I will never stay at this hotel again.

Storage space was limited and really bad pillows

It was good.

Check-in was a bit slow and the front desk lady seemed tired. I know it was a busy day for her so I understood her lack of enthusiasm or big welcome. The pool is smallish but the kids loved it. Staff let the kids play in the pool and be annoying. They are 12 & 13 year old soccer boys and they don't get together outside of soccer much so this was so fun for them. They have a hot tub too and they enjoyed that as well. Breakfast was great. Both Sat and Sun biscuits and gravy with a ton of other choices. All adults and kids were satisfied. The location was wonderful for the field. There are new restaurants to check out right down the street. There is also a Shakey's Pizza with a huge game room for you to waste your money but kids have fun. The manager at Shakey's is awesome too. Super accommodating with groups! Go a little further with to Richland and eat at Texas Roadhouse. It was amazing and service was amazing with our group of 10! This hotel is not fancy dancy but I felt safe with the kids and myself. Yes you hear the freeway but I'm a good sleeper. =)

The first thing I noticed was a smell that I could not figure out. After standing in the waiting room patiently a young lady rolled around looking as if she had woken from a deep sleep. The first thing I noticed was her wild hair which was barely attached to her scalp which left me wondering if she even had a mirror. As I stood there a little confused the young lady set me up with my room. Now what seemed like a walk of shame to my room was leaving second guessing my booking. The first thing I noticed was a tote on the hallway floor and right above was a ceiling tile that was missing with exposed piping which is probably not a good sign. After a few attempts to use my key card, I was finally able to get into my room. With the car right outside my window blasting some Taylor Swift I couldn't bring myself to have him turn it down with those tears flowing from his eyes I knew he was going through some tough times. After a hot shower and some sleep, I was ready to hit the road and leave these places in my rearview mirror.

It was good.

Everything was great. The only “issues” if you all were looking for something was some hotels allow you to check in early just to get the keys, even if a room isn’t available yet. They weren’t able to do that, but that is hotel site preference I assume. It was a wonderful experience there.

The staff here was absolutely amazing!

Super amazing staff. Very helpful and great customer service. Only downside was that the pool closed at eleven pm. As a parent with four children I was looking forward to some heat therapy In spa after kids went to bed. Unfortunately it was closed early.

Friendly staff that were helpful with amenities in the area. Rooms were on the small side but clean and well kept.

It was really good

I would rather sleep in my running truck than go back in that hotel. What appeared to be human body fluids all over the comforter led me to ask for a new comforter or another room. The replacement room was extremely noisy, staff left the TV on all night in the common area. The meals in the morning were pretty gross. The coffee was terrible. I will never go back and I don’t know if I’m gonna use Expedia again to look for the cheapest rate. You get what you pay for I should know that by now.

Clean

The Best for me & my family!

The staff was very friendly. Breakfast was delicious. The area in Pasco is not necessarily the best. However, the facility was very well.

Just stayed the night. Room and space comfortable. Price was good, simple breakfast.

The front desk was friendly the rooms were very clean and cozy.

Check out is supposed to be 11am, yet I had housekeeping knocking at my door at 9:30am. They even tried to open door until I yelled i was in there. When i asked what they wanted, they was like "just seeing if anyone is still in the room, this is housekeeping." An improvement idea or suggestion is to not be so intrusive 1st of all, and 2nd, why not wait until actual check out time, 11am to make those types of checks?! If check out is 11am let people chill til then, that experience made me feel rushed and like i was inconveniencing you. Not cool. Aside from that, hotel was decent, no other complaints. Thats an easy fix if you truly value customer feedback and act on it.

It was a bit out of our way but very clean and nice.

Privacy and awesome breakfast!!

Room 105 size and bathroom are much better than 133. Room 133 bathroom is too small and shower head was extremely loud.

Stayed in Room 208 mid-October2023. Standard King bed, shower, A/C. Nicely laid out and easy to walk around. --A/C: excellent. Kept room a consistent 66 and not loud. Filters were clean. --Blackout curtains: worked great. --TV: didn't use the 44" TV. Assume it was good. --Microwave: worked fine. Standard small one --Bed: comfortable, but a bit firm. --Refrigerator: inop. Adjusted thermostat in back and moved plug to a known good outlet. No change. Reported this to front desk and they would look into it. Fortunately, we didn't need it. This knocked a star off the rating. --Shower/sink: all great with good consistent hot water. --Sound: the road noise settled down at about 9 pm and we never heard anything from anyone else. Very quiet. --Storage: had an armoire for closet space. Also held an ironing board and iron. Didn't need armoire but it had adequate storage. Amenities: --Breakfast: standard fare with sausage links, reconstituted eggs, and waffles. Also cereal, yogurt, and various juices. Nicely laid out in a very open eating area. --2nd floor "loft": at the top of the stairs was a small area to relax in with a nice couch and two comfortable chairs. A very nice touch in case one party is waiting on another in another room. Staffing: five stars! Very engaging people who obviously care about providing guests a nice, restful stay and have buy-in with regards to the property and its condition. Everyone smiled, seemed happy, and willing to talk. They make the place "go!" Kudos.