We absolutely loved our stay! The hotel is fabulous and the staff are incredibly kind and helpful. We loved our server Abel at the Italian restaurant! All the restaurants are delicious and we are foodies ❤️ it is such a relaxing hotel. The infinity pool looks over the ocean. We loved the sound of the waves from our room. We have already booked another visit for March!

We absolutely loved our stay at Sun Palace. The resort is immaculate, and the food is good. While there were a couple of things we didn't like, we found that we could always try something else, and by the second day, we knew how to order the food to our liking. The staff is unbelievable; they make you feel so welcome and take so much pride in their job, which translates to great service. We were invited to a welcome breakfast (member's club pitch) for a discount on our excursions, but we politely declined, and the staff never brought it up again. We were concerned that we were going to be bombarded by a timeshare pitch when we got there, but that was not the case. The drinks were great, and the pools were awesome. The beach had a lot of waves while we were there, so we went on an island excursion for a beach day. We would recommend this resort to all couples. Bring small bills to tip the staff; they really appreciate it.

Felt totally pampered and enjoyed the quality drinks and food.

This was our 2nd time staying at Sun. It was just as much fun as the last time. The restaurants are amazing! The pools are clean! And the rooms are beautiful. Only downfall is resort credits you get for booking are only good for certain things, and the price above all of those certain things is astronomical. $700 for a couples massage? No way! But we will continue to visit Sun because we love everything else about it.

The property was very nice and elegant when you walk in and they greeted me with a flower. Check in was easy and same with check out. The room was amazing so beautiful and view was amazing. The bar was great and the pools great. Everything was perfect and this was our first here and we were in love.

Needed better dining and the spa was God awful. They wanted 350 USD for a 80 minute massage .. in Mexico!!! That’s nuts

Beautiful, clean, relaxing, fun and romantic. We look forward to going to Sun Palace again. Beautiful location, incredible food, comfortable room, we loved this trip. Minor annoyance: they try to “sell” you on visiting and reviewing another property while you are there which was kind of annoying since they don’t take no for an answer easily, but it seems many of these places do that. Put that one complaint in a bubble, and book the trip!

Pros- The property was nice. The staff were nice, helpful and friendly. Thai Restaurant was my favourite. I enjoy the fun pool and activities at the pool. Cons- I didn’t like the staff constantly sale pitch for a Timeshare properly.

The beach is filled with large rocks making it unsafe to swim there. We had to walk 15 minutes every day to find a safe swimming area. The hotel and Expedia said nothing about that on Expedia’s website. The Staff is annoying as they try to push relentlessly buying products from them to generate extra revenue for the hotel. Shops at the hotel are super overpriced, example: a spray can of sunscreen sells for $35, something you would buy for less than $10 in the U.S. Overall, not a good experience.

I enjoyed our time.............my wife and I will certainly come back

The hotel, property and amenities were wonderful. The property and rooms are updated. The food was excellent. The alcohol was not strong at all for an all inclusive resort. Excellent experience:)

It was a great hotel to stay at!

First time staying in Cancun Hotel Zone. We had “basic” room and thought it was excellent. Liked that everything was in one building. Pools overlooking beach were amazing. Beach was clean but couldn’t get in water b/c of boulders and waves. Food was excellent at every restaraunt.

The customer service was amazing!!

The property is beautiful!! Very relaxing as it is adults only. I would say book directly through the resort as expedia(third party) does not care about your accommodation. I paid extra for insurance and didn’t receive money back for losing a day of my stay :(

Excellent accommodations but poor dining options.

If I could give Sun Palace more stars I would! It starts and ends with the staff. From the warm greeting on the day you check in through check out there was always a friendly face to answer questions and ensure your visit was perfect. The facility itself is very modern and every ocean view room is fantastic. Everything is clean and well kept. There's a phenomenal app for your phone that lets you do anything from restocking your refrigerator to making dinner reservations in any of the hotel restaurants. Speaking of which these restaurants are phenomenal! There are so many options with cuisines from around the world and there's pretty much an option to eat something no matter what time of day it may be. Our room was well stocked, the hot tub was perfect, balcony and view were outstanding. Being an all-inclusive adults only hotel meant there was a lot of alcohol available in and outside your room. The outdoor facilities are a step above and again I have to note that the staff is super attentive without being intrusive. You have a few smaller pools where things are quieter and then the main pool where a lot of the fun and action occurs. There is easy access to the beach with its pristine water though maybe only for the best swimmers to enter. Make sure you get up early at least one morning and see the dawn and sunrise over the ocean from the beach or your balcony. There's a lot more I could say but all of it would be positive. This is a can't miss hotel and we'll be back.

Very friendly staff and love that it is all inclusive. Two things that need improvement are: the food and the push to buy something more. The food was average and is the reason I wouldn’t return to the Sun Palace. Also, the frequency at which the staff would ask becoming a member or purchasing some kind of deal was too much.

I don’t usually leave reviews but I read so many I thought I should contribute. We are early 50s looking for an adults only AI that isn’t a young 20 something party vibe but still fun. I have been to Cancun and Cozumel as well as Playa del Carmen all AIs. I have to say this is the nicest, cleanest, most updated resort I have been to. The food was excellent at all of the restaurants especially the Italian (Gabby was an excellent server) Thai, and Fuego although a bit warm because it’s all outside. The buffets were decent and my bf likes spicy and never added hot sauce to anything. The pools were busy but we always found chairs even if we went down after 11. The staff was always attentive. My only complaint was that the beach was very narrow and not swimmable. I have stayed at the top of the seven previously and am use to calmer waters. There was no high pressure pitches at any point although it was offered. The only reason I wouldn’t return is that I like to be in the ocean more.

Amazing vacation place. Everything was great except for the rocky beach.

Beautiful room and super clean..Great dining options!

This was our 2nd time at Sun Palace and it was just as great as the first! The resort is beautiful, but it’s the staff who make this resort wonderful. Everyone is so kind and helpful. The food is great. If you are looking for a quiet place to get away as a couple to relax…this is the place. It’s not a party place, yet lots of fun!

Over all very good. Minor issues like jacuzzi tub cold water didnt have enough pressure to go into the tub and leaked all over the floor. We booked 1 hour of jet ski thru Concierge and ended up being only half hour but they comped us for it at the end. The tour of la blanc was awesome and we didnt feel too pressured to buy their membership. Definitely worth the credits they gave you. We used ours on massages, very good!

Beautiful adult only property with great food and activities

Great place. We would highly recommend

Everything was wonderful. We loved our stay and will certainly come back. The Coffee Shop is amazing our favorite spot in the resort. They really made our stay incredible

The staff are very friendly and helpful. The facilities was clean and the spa services was excellent.

The staff and property was amazing! We caught the trail end of the hurricane. The staff sprung into action and took great care of all the guests, making us feel safe. We'll be back!!

Great

Overall we had a nice stay. It’s a small hotel with a small pool area. It was an older quiet crowd. The food was fairly decent. The breakfast buffet could have been better. Very clean and staff is very attentive. Be careful if they offer you credits for their presentation. Upon check out they tried to state we still owed for things we used our credits for and still ended up paying for some of it.

Nothing

Every part of this resort was fantastic. It is a bit smaller than most others which was exactly what we were looking for. The restaurants were excellent and the spa was the best part. The only downside was the beach had lots of rocks which made it impossible to get in the water. Overall this was a favorite and we would go back again.