Overall, amazing staff and location. Very easy to book transportation and it’s a very nice area near a mall. We only had one issue with the hotel since two staff members assured us a free dinner in their downstairs restaurant only for them to tell us last minute that it was not “valid”. This hotel definitely needs to have better communication because this definitely seemed intentional to in a way trap us to eat there. Our server Hugo was extremely kind and made this entire situation so much better. So please be aware of this before booking

Gorgeous beach great staff. Very clean comfortable rooms.

The hotel is right where the restaurants and shopping mall is located. Staff is very friendly and felt very safe!

The staff was incredible

When booking my trip, I always select the all inclusive filter. Hotel nyx near isla seems like the rest in price and offers. When checking in however, I was told I only selected breakfast. How is an all inclusive hotel all of a sudden NOT all inclusive. After arguing with the hotel and Expedia neither one was able to help out. The cost of 3798 for a week for three people did not cover all inclusive meals and drinks. I had to pay additional 1800 dollars for all inclusive. Can’t say where the glitch is, but if you’re booking all inclusive stay away from Hotel NYX near isla shopping mall.

Everything was great except for the weeds on the beach.

The room was very big and clean and the staff was friendly. The location is very convenient and pretty much perfect. The food was also very good. The only not so great things were that it can be a little loud around the property at times. There was a band/party in the lobby and we were able to hear it loud and clear from where our room was (500 block). There was also construction going on in the next room and there was banging all day long. It didn't start too early and ended early as well so it wasn't too bad. The other thing I have to gripe about is that there are two restaurants on the property and the dress code is FORMAL. What on earth? These resorts need to chill with these dress codes. We are on vacation to relax and I understand looking decent but formal seems a bit excessive. The room service and deck restaurant were great. I would return to this hotel.

Small but big enough

Place was clean with a friendly staff. The room was spacious and had a beautiful view of the lagoon. My wife loved the rain shower head right on the center of the spacious shower room. The location was great easy access to all fine dining and the beach had zero seaweed. Also, loved the daily free breakfast that had so many food options. We will definitely come back to this hotel.

Great Stay

Great place to relax and enjoy the beach

I stayed for a couple of days at the nyx hotel. I have to say that the hotel is well keep very cleaned and close to the mall and shops. The beach is amazing. Friendly staff and the breakfast buffet is a must. Everything so fresh. The pool bar could use some mixology because the drinks were water down aside from that I really enjoyed my stay. I recommend the hotel if your in Cancun and want to enjoy the beach and be close to the mall restaurants and shops.

I’m going to start this review by saying in no way am I rich. I work hard for the money I earn and my main goal in life is to travel. I worked all summer to save for this trip and when the time came I booked it! I was exacerbated when my boyfriend and I finally got to book our trip! We booked at nyx looking on Expedia. We found a hotel that stated “all inclusive” and we even have screenshots of the booking saying it was in fact “all inclusive”. Upon arrival at first glance everything was beautiful, and then check in happened. We were told that our booking was in fact not all inclusive but it is marketed on Expedia as if it is. We were also told, “this is not the first time this has happened”. We stated there must be some mistake as we even have screenshots of our booking. As stated before I am far from rich so the panic for me began to set in as I had not budgeted for any food whatsoever with the expectation it would be provided. We were then told by the hotel there was nothing that they could do and we had to reach out to Expedia. The hotel and us could not reach them by phone after almost an hour and so I began to talk to an agent online. We provided screenshot evidence and also spoke on how the booking was advertised. Expedia basically told us we were completely out of luck and that there was nothing they could/ would do. The hotel told us there was nothing they would do as we booked through Expedia so it “was not their fault”. Expedia and the hotel refused to do anything.

The staff were very friendly and helpful. We really enjoyed our stay.

Staying at NYX was a great experience. The staff was amazing!!! The room was wonferful and the location was ideal. We couldn't check in early, but other than that, the staff accommodated us and had quick responses when we needed something. The only down side was not being able to eat at Restaurant Chanti. Had to stay 3 nights in order to have this Restaurant and the taco place included in all inclusive. I would definitely stay agaun.

Intimate yet super fun hotel. Staff was unbelievably helpful in every way.

Great buffet breakfast. Style of hotel is charming.

Nice setting next to the beach but the drinks and food isnt tasty and isnt worth the all inclusive. Pricey for whar you get. A lot of building works going on which is really bad seeing as you are on holiday and want to relax. They didnt give us towel cards until day 4. Werent clear about the 'free' tours theu do (when we questioned there is only one tour - not tours). The setting is good, rooms spacious, staff friendly. It is clean and spacious.

I loved the location and that it felt like a beachy resort, rather than further down where there were too many people, placed etc all in one area. I did not like that there was only 1 bartender at the outside bar, the inside bar didn't open until later and the conciere was way too pushy about the time share, ask once is ok but daily was annoying

The overall property condition is “tired” racing headlong to “seedy”. The room decor has a definite ‘50s feel. The auto repair shop floor mats masquerading as carpet along with the damaged woodwork lend a definite “ghetto chic” vibe . Art lovers will appreciate the sun shining thru the holes in the blackout curtains which give the room the feel of being in a Jackson Pollack painting. Note: this hotel is listed under “all inclusive on the Orbitz & Expedia websites. However upon checking in we were told the all inclusive plan included breakfast only. On site Italian restaurant was only fair to poor, and they had no idea what garlic bread was. Really? For the intrepid traveler who would still consider this hotel, you will surely be sharing your room with bugs that look like grasshoppers on steroids…every bit of 6-7 inches in length. The one bright spot was the staff. Those who did not actively avoid interaction were quite friendly and very willing to be helpful. Still, with all the choices available, my advice is there are many better choices in the same price range.

So relaxing, the best place to stay.....definitely I'll comeback soon.thanks team😍

I don’t quite understand why people complain about the water, the rooms… I had one of the best services ever. Front desk was amazing, always going the extra mile for help! Greeters were amazing, I cannot really say anything bad because being all inclusive with a premium upgrade having one of the best views of the 5th floor with the ocean upfront, with the bartenders serving you great drinks, I mean, I was so happy so relaxed, so entertained, that I only have to say, this hotel had the best deal. People complain about the water, my god, it’s F-ing 85-91F degrees, what do u want Hot water for? Moldy rooms? Nothing, the room itself is very comfy, spacious, nice view, the balcony is great too, and I just have to have the windows open to smell the breeze, and I left the windows open because waking up with such sound in breeze, it’s just paradise. The food in the restaurants is great too. Get the all inclusive if you trying to spend some time inside the hotel, it’s worth it. The tours literally take you off the hotel from 7am til 5pm or 7pm… if you go for few days don’t get the all inclusive, but upgrade your room. I’ll be back in November :)

Rude staff. Instead of making things better, they make excuses & make things worse. Pick & choose who gets to bring in food.

The property is on the beach, you can hear the waves crashing on the beach with an view.

This was our second time staying here. The first time we did all inclusive this time we did not. If you plan on drinking and eating at the hotel often I’d recommend all inclusive. The price of dinner was insane for a buffet and meal. 650 pesos each person. We didn’t stay at the hotel much. They won’t allow you to bring in your own beer, only buy from them, which I highly did not like. The room was great. Cleaning staff was wonderful. Beach had seaweed all over. Overall it’s a nice hotel, however there are better options in Cancun.

Excellent, friendly, and fun staff! Very clean property with beautiful ocean views. Great food…especially the Italian and Japanese restaurants. However, be sure you are booking all-inclusive if you prefer that service. It can be a bit confusing on the website as to which package you are purchasing, and we ended up having to pay an additional $500 at the resort.

Good stuff

Overall nice just that staff was not cooperative.

This is our 4th stay at this hotel and it keeps getting better! Amazing suite overlooking the ocean. Plenty of space for a family. The new Japanese Hibachi restaurant was so fun and excellent food! My only complaint is that the hotel next door had loud music playing until 1am on Friday night, but not much to do about the neighbors I guess.

Amazing stay here at NYX my second stay! The staff go above and beyond!!! Big shout out to Eduardo who was so lovely when I was at breakfast n my favourite Louis who served me twice now on my stays at nyx cancun on the beach his customer service is outstanding

The property was very nice and clean and their staff was really friendly and accommodating. My dissatisfaction was with the food, most of the time is was cold or slightly warm. Some food like it had been sitting there for hours. Although the staff was always very helpful, the food made the experience at the hotel less pleasant. Also their drinks were awful... it does not matter if all you have available is cheap alcohol, you can still make decent drinks. We ended up eating/drinking out of the hotel a few times. Sometimes it came across like no one cared about how the food or drinks tasted.

The staff was amazing and the property was extremely clean. This was my 3rd trip to Cancun and I was a little concerned about staying at a smaller property than I had previously visited. Now having been there I would visit again without a doubt. The only downside that I have is that the restaurants close at 10:30pm, which is usually not a problem but after a day of excursions we were looking for some food a little later and had to order out. The lobby bar is open until midnight, but did not serve food. Other than one night of inconvenience, we had an amazing time and were impressed with the hotel.