Changed our rooms with no notice no compensation. Condom in one room.

The position of the property was great. That’s where it stops. The furnishings were years old and terribly uncomfortable. The bed and pillows and bedding were terrible. The chairs on the patio were that old they were cracked and couldn’t sit on it. The so called sofa was old and propped up with timber. Out in the entrances and hallways the floors were dirty And even the reception felt grubby. Won’t be staying there again and wouldn’t recommend it anyone. Another stayed in another room and it was terrible as well.

Location is great - Swanston St with a tram stop literally at the front door. A short stroll to Lygon St, Queen Vic Markets and The library. The view from the terrace was amazing but unfortunately the praise stops there. We booked the penthouse apartment for our family of 4 for a four night stay, which advertised a queen bed and a sofa bed. The ‘sofa bed’ was a dodgy old futon that barely fit our 9 year old..no bedding other than an old, faded doona and only 1 pillow. The bedding on the queen bed was old and ratted and so thin. Everything felt stingy and cheap, not even any comfortable seating. It appears the apartment is privately owned and ran by Arrow on Swanston. We had to ask for extra towels and when I complained about the bedding their care factor was zero, but did provide a rollaway bed promptly which led me to believe it happens often. We have travelled to many different hotels in our time so you expect a certain amount of ammenities when you spend your hard earned cash on the holidays. There weren’t even any wine glasses in the ‘fully equiped’ kitchen, just one stinky tea towel and only 3 of everything else. So stingy! The staff didn’t give a hoot about my complaints hence this detailed review :) Won’t be staying again!

Very basic and in a poor state. Family apartment with a sofa bed couch that you worried it would collapse if you sit on it. Used this for my daughter to sleep on, it folded up during the night. Most uncomfortable thing ever. Definately wouldn't stay here again! Location was good, close to Vic markets.

Disappointed with room as it was quite cramped, couch unusable as it was very low and saggy. Room was also very noisy.

The listing says the Studio Apartment contains: 1) blackout curtains 2) city view 3) rainfall showerhead. 4) sleeps 3 It doesn't have any of these. No hand towels, no dish detergent and the reception staff barely speak English. The room was also dirty. Avoid at all costs.

Fabulous location. The property is dated and photos dont represnt its cureent state. The pool in partcular was underwhelming. Holes either side of the airconditing unit where it had been installed. Amenities in the room were fabulous full kitchen much appreciated. Despite no smoking signs everywhere the hotel reeked of cigarette smoke. Had the window open our entire stay to help address that which meant extra noise as there is construction in the area. Could be a problem if you are a light sleeper.

Was very disappointed in my stay the hotel is so out of date the building smells and the Internet photos don't look nothing like the hotel wouldn't recommend staying here