On calling to check-in, we were informed that there was a maintenance issue so we were being moved to another hotel, St Elmo for a like to like room. The room was no where near like for like size wise only that it was much smaller and had a private bathroom. I was contacted several times by OYO hotels branch only for them to say we had been moved for a like for like room. I 100% disagree with what they had said

Dissapointing, despite the price. where the 3 stars come from, I have no idea. "host will greet on arrival" what tosh, theres a phone number to call to get the code for the keysafe to the front door, and your room. The hotel is entirely unmanned The first room we were directed to hadn't been cleaned, unmade bed, and bags of rubbish on the floor. had to wait in here for 15 minutes for somone to come and move us to another room. this had been "cleaned" but it wasnt great, bed was ok, apart from the very worn, thin mattress, sink had hair in it, the windowsill was very dusty, and had cigarette burns in it, and one of the cups for the tea/coffee hadnt been washed, nor had the supplies been replenished, the only other "facility" was a small TV. Shower had mould on the sealant, and no toilet roll holder and paper peeling off the walls and ceiling. Also, the listing said the rooms were over 1 floor, this is not the case, they're over 3 floors, and no lift. there's also the "Free Wifi" which consisted of access points scattered around on the stairs (quite literally) but nowhere was the code to use the wifi to be found. I usually try and make a balanced review, but other than being cheap, there really was no plus points here. even "cheap" I would expect to be clean and tidy at least. Sorry OYO, but you missed the mark here

We could not get into the hotel no one was available, there was a number to ring but when we phoned the number they said I needed an entry code which was sent via email which I never received, however I did receive it the morning of checkout !! The bed was leaning towards the wall which meant our heads would be leaning down must probably would have gave us headaches, my husband went to use the loo before we headed out only to lift the seat and was full of Excrement so obviously was not cleaned prior to our arrival !! In the end we did get moved to a different room

Calm environment very tranquil

A very good stay nice and quiet Comfy clean and warm.

Self check in over the phone, agent we got through to was very rude. Main door doesn't shut properly. Felt like a hostel inside, was a communal kitchen and dining room which both were incredibly dirty and filled with empty pepsi cans, takeaway rubbish all over, empty cigarette ends and packets which explained the smell. Regardless we went up to our room, the lock on our room door was loose and coming out, complained to the management company and got ignored. Spoke to hotels.com that tried to get in touch with the hotel owners (about 4pm on a Sunday) but they're unable to be contacted at such a time. While arranging alternative accommodation someone knocked on the door then tried to start putting a key in. I opened the door to what I presume was the owner who apologised as he'd just run to the hotel to fix the issues. I told him about the main door and he said if we have any issues to let him know and he'll sort it (ignoring what I'd just said) I showed him the 'lock' on our door as a starting point, he saw no issue with it. Told him it's not secure or clean and we're going to go elsewhere. His response, okay and off he went. No refund or real response from OYO apart from saying there's no proof we complain to anyone and didn't have video evidence. Highly recommend you avoid this hotel and OYO themselves too. We've never left a hotel before staying before but this place is grim. DO NOT TRY AND HOPE FOR THE BEST, ITS NOT WORTH IT.

Lovely little guest house, quite, cleen and comfy beds our only negative was the door on room 12 didnt locj unless u slammed it hard

No free car park like it said, rooms not clean, only a hand towel provided, customer service line dreadful, no private bathroom place is just like a youth hostel, cheap mattress uncomfortable could feel every spring