This was the loudest place we have ever stayed. Above a DJ-d bar with floor shaking bass & beside a dance club that couldn’t be drowned out with a noise machine on high. Drag racing on the street until 4 am, people drinking and partying on the street. Said “mini fridge’ but only ONE was avail to rent for your room. I only slept two hours a night for the four nights we were there. The room was great, comfortable bed, and the location was awesome.

5 stars for incredible customer service, as well as comfortable and unique rooms for groups. Steve and the rest of the front desk and cleaning teams went above and beyond to make our group's stay the best possible! The Room: Three girlfriends and I spent five nights in a small room with two bunk beds while we were in town for a conference. We're too old and were working too much to stay in a hostel, but at the same time, we're not close enough to share queen or king beds in a traditional hotel, so this was a totally perfect solution. All four of us agreed that the mattresses and pillows were super comfortable, like sleeping on a cloud. Water pressure was excellent. Luggage storage solutions were very efficient. The climate control unit was a bit loud, but the front desk staff worked with us to ameliorate it. Customer Service: I left a necklace in the room and only realized it once I was already on the way out of town. While it's not worth much money, it was a gift from my mom and has been my favorite necklace to wear daily for the past few years, and the prospect of losing it was quite distressing. I messaged Sonder through the app, and a day or two later, they let me know that they'd found it. We worked together over email on a solution -- I bought and emailed them a UPS label, and they dropped it off at the UPS store about a week later. I am so, so grateful to Steve and the top-notch team at this hotel!

It was a great place to stay in general. Good location, quietness, comfortable.

We booked a 4 double bed room at The Found, expecting a hotel experience, but what we got was more like a hostel—definitely not what we signed up for. First off, the room was not clean, which was disappointing for a place that markets itself as a hotel. The beds were much smaller than standard doubles, making it uncomfortable for two people to share. To make matters worse, the toilet had a persistent bad smell, even when not in use, and the AC made loud noises that made it difficult to sleep. What really stood out was the lack of staff. We needed an extra blanket and had no idea where to find one since there was no one around to ask. It’s frustrating to book a place expecting hotel-level service, only to discover there’s none at all. This place should not call itself a hotel—it’s a hostel at best, and a poor one at that. I would not recommend staying here if you’re expecting anything close to a proper hotel experience.

Charming hotel room in a walkable area with several nearby food and transportation options. If you’re a light sleeper, the street noise at night might be a problem for you, but I enjoyed our stay and would definitely visit again

Very easy check-in, check-out. Was good for a one night trip to Chicago.

This place is no frills, basically a bed and a bathroom. We left early after one miserable night. We were traveling with our child and found that the walls are paper thin, street racers and motorcycles did donuts in front of our window with drunk people yelling and urinating on the sidewalk until 4am. There were several other small things we could have overlooked - no extra towels but instead a stack of bathmats, housekeeping no showed, squealing A/C unit, blinky tv remote, a general feeling of less than spotless, etc - but when we called the help line the next morning (because that’s the only option to speak to a human) and asked to potentially move to a different room, the rep was rude and told us essentially it’s all part of the experience. We booked elsewhere and left 2 days early. Customer service emailed after we checked out offering a 20% discount for next time (ha!) or $100 refund. I never write bad reviews, but this was a costly and unpleasant experience. Just be warned, there are hundreds of other places nearby that are much nicer and around the same rate. We won’t make this mistake again.

We booked the Found hotel. Received notice that our room would not be available due to maintenance issues. We were upgraded to another Sonder property that is apartment style. Great place. We loved it.