My family of three stayed here on August 2024. The staff were incredible, helpful, gracious and accommodating. They helped us book tours to Fansipan, they answered all of our random questions and inquiries and offered to find info on our flights when our SIM card wasn’t working and when there was urgency. The location was in the center of the city, in walking distance to everything. Complimentary breakfast was offered for every day of our stay…a perfect way to kick off our days. My husband was sick the last day of stay and we asked if we could extend one room so he could rest before our journey back to Hanoi then Sapa. They made this happen and we were so grateful. Highly recommend this hotel!!

The location of this hotel is brilliant, surrounded by cafes and restaurants and all town sights are easy walking distance. The hotel is spotlessly clean and staff are always on hand and will go that extra mile to assist guests. Food was also excellent in the buffet breakfast, lots of choice, fresh and plentiful . The only drawback for me was the bedding, the mattress was too hard and pillows too soft. Otherwise a great hotel to stay in.