Outside the resort was wonderful but the inside of the hotel room had horrible smell. Smell like sewage or mold, especially the bathroom. The room was old and felt disgusted. We had little to no cold water for shower, we told them, the maintenance came he said it was normal. Even though we upgraded the room it still smells the same. Not going back to Oasis Palm.

Outside the resort was wonderful but the inside of the hotel room had horrible smell. Smell like sewage or mold, especially the bathroom. The room was old and felt disgusted. We had little to no cold water for shower, we told them, the maintenance came he said it was normal. Even though we upgraded the room it still smells the same. Not going back to Oasis Palm.

The Hotel rooms needs to be renovated . Long waiting time to eat in the restaurant and they only have 2, one wich is only pasta and pizza and the other one is a buffet, Also they dont have lot of parking. Services is not the same that it use to be before.

The Hotel rooms needs to be renovated . Long waiting time to eat in the restaurant and they only have 2, one wich is only pasta and pizza and the other one is a buffet, Also they dont have lot of parking. Services is not the same that it use to be before.

I loved the resort. My kids enjoyed the white sand and clear water. The staff were extra nice. Totally family-friendly.

I loved the resort. My kids enjoyed the white sand and clear water. The staff were extra nice. Totally family-friendly.

Only one bartender all day in the Beach bar for hundreds of people. Super long waits to get a drink and super long waits for the buffet's. Also made us wait to check in till 4 PM when it's supposed to be 3 PM. Poor management at its finest. Will never be going back. Elevators are extremely hot. Some of them not working.

Only one bartender all day in the Beach bar for hundreds of people. Super long waits to get a drink and super long waits for the buffet's. Also made us wait to check in till 4 PM when it's supposed to be 3 PM. Poor management at its finest. Will never be going back. Elevators are extremely hot. Some of them not working.

We booked this last minute when our trip to Punta Cana was canceled. We’ve been to Riviera Maya multiple times, Aruba multiple times, Jamaica and Curaçao. This was by far the worst resort we’ve stayed at. Mostly due to the last minute booking and not looking it up prior. Our fault. Rooms are very dated, food was terrible, service in the restaurants was decent. There are two sides to this resort… research that before you go. We were treated like peasants on the Oasis Palm side. It was terrible. Minimal dinner choices, you can’t use the pools or services on the other side, but they can come over to this side and hog up the sushi bar, drinks, our pool space, etc. I would never stay here again. Plus side: beach here was clean and water was perfection and I love how it sat on the bay near transportation. It was fun watching all of the boats come and go all day. We took a day trip to Isla Mujeres and the water there was stunning… and we’ve seen some pretty amazing water in our travels.

We booked this last minute when our trip to Punta Cana was canceled. We’ve been to Riviera Maya multiple times, Aruba multiple times, Jamaica and Curaçao. This was by far the worst resort we’ve stayed at. Mostly due to the last minute booking and not looking it up prior. Our fault. Rooms are very dated, food was terrible, service in the restaurants was decent. There are two sides to this resort… research that before you go. We were treated like peasants on the Oasis Palm side. It was terrible. Minimal dinner choices, you can’t use the pools or services on the other side, but they can come over to this side and hog up the sushi bar, drinks, our pool space, etc. I would never stay here again. Plus side: beach here was clean and water was perfection and I love how it sat on the bay near transportation. It was fun watching all of the boats come and go all day. We took a day trip to Isla Mujeres and the water there was stunning… and we’ve seen some pretty amazing water in our travels.

It was good value.

It was good value.

The restaurant particularly 'the hacienda' I think more should be done to keep the birds outside. No one wants to see a bird eating from a buffet tray meant for people. Not the best in terms of hygiene.

The restaurant particularly 'the hacienda' I think more should be done to keep the birds outside. No one wants to see a bird eating from a buffet tray meant for people. Not the best in terms of hygiene.

Very poor air conditioner is this hotel, in the room is a little bit better - just a little! mini bar working poor, the closing cabinet was broken and we got a really dirty room, there was a technical problem with the drainage system in the shower during the flow of water, a terrible smell of sewage came up, the same situation with the sink next to it.

Very poor air conditioner is this hotel, in the room is a little bit better - just a little! mini bar working poor, the closing cabinet was broken and we got a really dirty room, there was a technical problem with the drainage system in the shower during the flow of water, a terrible smell of sewage came up, the same situation with the sink next to it.

Entertainment almost daily. Good food. Tours available. Beautiful room views ...peaceful time . Attentive staff and caring front desk .

Entertainment almost daily. Good food. Tours available. Beautiful room views ...peaceful time . Attentive staff and caring front desk .

I would not want my worst enemy staying at this place , stay away - stay away!!!!

I would not want my worst enemy staying at this place , stay away - stay away!!!!

Great for families with younger children.

Great for families with younger children.

Property is advertised as being a luxury property but that is far from it. Here is our experience at this hotel. 1. Food- The staff that cooks the food does not wear gloves. Bear hands on the grill laying out chicken. 2. Check in process could improve by moving at a reasonable pace. It takes 20-30 minutes to check in besides waiting in line. 3. The restaurants require reservations that open up at 7:30 am and get filled right away so you must be fast and wake up early. Many of the restaurant cost additional not advertised 4. Staff: they don’t seem happy and hardly greet people. The ladies at the coffee shop were always sweet but reception/information desk seemed like they wanted to avoid people. 5. Pools: pools are over crowded and dirty. You can only use the Oasis palm pool. If you want to use the Grand Oasis pool you have to pay. 6. Safety box: broken in our room. Asked for another, never got one. 7. Rooms: rooms are clean but everything is outdated from the 90’s. Towels were old and ripped. Had to ask for blankets 3 times till we got some. They had large wholes in them. 8. Service: no room service. Can’t take food to your room for your kids. 9. House keeping: they will not clean your room unless you call 2-3 times for them. 10. Arcade: only half work 11. Kids club: again very slow process to check in your kids. Hidden. 12. Shows/entertainment: shows start at 9 PM and 10 PM. Most kids are asleep then. Been to Cancun over 7 times, worst experience.

Property is advertised as being a luxury property but that is far from it. Here is our experience at this hotel. 1. Food- The staff that cooks the food does not wear gloves. Bear hands on the grill laying out chicken. 2. Check in process could improve by moving at a reasonable pace. It takes 20-30 minutes to check in besides waiting in line. 3. The restaurants require reservations that open up at 7:30 am and get filled right away so you must be fast and wake up early. Many of the restaurant cost additional not advertised 4. Staff: they don’t seem happy and hardly greet people. The ladies at the coffee shop were always sweet but reception/information desk seemed like they wanted to avoid people. 5. Pools: pools are over crowded and dirty. You can only use the Oasis palm pool. If you want to use the Grand Oasis pool you have to pay. 6. Safety box: broken in our room. Asked for another, never got one. 7. Rooms: rooms are clean but everything is outdated from the 90’s. Towels were old and ripped. Had to ask for blankets 3 times till we got some. They had large wholes in them. 8. Service: no room service. Can’t take food to your room for your kids. 9. House keeping: they will not clean your room unless you call 2-3 times for them. 10. Arcade: only half work 11. Kids club: again very slow process to check in your kids. Hidden. 12. Shows/entertainment: shows start at 9 PM and 10 PM. Most kids are asleep then. Been to Cancun over 7 times, worst experience.

Needs to remodel

Needs to remodel

Ay Have The Words Night en Birthday Day On my life wores on my life

Ay Have The Words Night en Birthday Day On my life wores on my life

Wonder place ! The food can be better and hot . The rooms need updating ! Other than that, we had an amazing experience

Wonder place ! The food can be better and hot . The rooms need updating ! Other than that, we had an amazing experience

Property itself if fine. Only complaint is. Allowing smoking near kids.. I hated that.

Property itself if fine. Only complaint is. Allowing smoking near kids.. I hated that.