Lovely hotel. The pool was very cold however and the restaurant had limited lunch choices.

Great location. Great view. Clean and helpful staff.

Great location. Great view. Clean and helpful staff.

Nice hotel

Nice hotel

Lift not operated by card key raises safety concern. Worst quality tissue paper provided in an expensive room. And only one box in total. You need at least one in bathroom and another in the living area. My booking specified one meal with 10% off. Had a dinner there, but reception people said they couldn't find the offer. Wasted 20 mins, and I asked them to just forget it. Some very dedicated staff in the restaurants and at the reception. But very inexperienced staff also gave me some shock at reception. Cleaner threw away my unfinished box of herbal medicine.

Lift not operated by card key raises safety concern. Worst quality tissue paper provided in an expensive room. And only one box in total. You need at least one in bathroom and another in the living area. My booking specified one meal with 10% off. Had a dinner there, but reception people said they couldn't find the offer. Wasted 20 mins, and I asked them to just forget it. Some very dedicated staff in the restaurants and at the reception. But very inexperienced staff also gave me some shock at reception. Cleaner threw away my unfinished box of herbal medicine.

Courteous staff, clean rooms. The beautiful river Thames and Big Ben (Elizabeth Tower) views. It was easy to access most iconic places from this hotel. The kids loved the hotel and the wide dining menu. I would definitely recommend.

Courteous staff, clean rooms. The beautiful river Thames and Big Ben (Elizabeth Tower) views. It was easy to access most iconic places from this hotel. The kids loved the hotel and the wide dining menu. I would definitely recommend.

amazing staff friendly, courteous and knowledgeable! every thing was well beyond expectations but Gym well below the expectations and standards

amazing staff friendly, courteous and knowledgeable! every thing was well beyond expectations but Gym well below the expectations and standards

Well maintained, classic British architecture. Excellent location for walkable access to many desirable sites. Staff was excellent and accommodating very kind.

Well maintained, classic British architecture. Excellent location for walkable access to many desirable sites. Staff was excellent and accommodating very kind.

Location

Location

Great location. Great views. Great staff.

Great location. Great views. Great staff.

The cleanliness of the room was appalling for a five star hotel. Our first room was dirty with unknown debris on the toilet. We asked for a different room only for the front desk to try and sell me a more expensive room stating no equivalent was available and that we can wait to have to room cleaned. After much discussion, an equivalent room suddenly became available. Then day by day we were left w poor services with rooms poorly cleaned and minimal towel replacement. They even rehung a stained towel and robe that we had placed on the ground for replacement. The floor also had construction which we were not notified of at all with loose nails on the floor that we alerted the construction staff to without much action taken. I dont usually stay at a Marriott in the US and I will make sure I avoid staying at a Marriot internationally for this reason.

The cleanliness of the room was appalling for a five star hotel. Our first room was dirty with unknown debris on the toilet. We asked for a different room only for the front desk to try and sell me a more expensive room stating no equivalent was available and that we can wait to have to room cleaned. After much discussion, an equivalent room suddenly became available. Then day by day we were left w poor services with rooms poorly cleaned and minimal towel replacement. They even rehung a stained towel and robe that we had placed on the ground for replacement. The floor also had construction which we were not notified of at all with loose nails on the floor that we alerted the construction staff to without much action taken. I dont usually stay at a Marriott in the US and I will make sure I avoid staying at a Marriot internationally for this reason.

Great location w/ walkable distance to the attractions! Staff is very friendly and helpful.

Great location w/ walkable distance to the attractions! Staff is very friendly and helpful.

Great staff !!! Harisha is the best

Great staff !!! Harisha is the best

It was a good hotel. At first the hot water did not come out, but then later on it did and there were no issues after that. The location is amazing. The staff was nice. Wish they had more food options at the executive lounge though.

It was a good hotel. At first the hot water did not come out, but then later on it did and there were no issues after that. The location is amazing. The staff was nice. Wish they had more food options at the executive lounge though.

Amazing experience.

Amazing experience.

The staff went above and beyond for us. This was a bucket list trip for my youngest daughter who is terminally ill with Leukemia. Coming to London was a dream come true and having a warm and family like staff to make her feel special was so comforting to us all. We loved everyone especially the front desk manager. She was our favorite.

The staff went above and beyond for us. This was a bucket list trip for my youngest daughter who is terminally ill with Leukemia. Coming to London was a dream come true and having a warm and family like staff to make her feel special was so comforting to us all. We loved everyone especially the front desk manager. She was our favorite.

Great Stay!!!

Great Stay!!!

Very nice service and nice people