Clean and decorated nicely. Comfortable bed. Shower stall very narrow. 4 people in our room reservation and only 3 bath towels which is typical and not a problem expect I requested an additional towel two times (at night and then the following morning) and never received it. Nice hotel but don’t expect assistance from front desk.

Clean and decorated nicely. Comfortable bed. Shower stall very narrow. 4 people in our room reservation and only 3 bath towels which is typical and not a problem expect I requested an additional towel two times (at night and then the following morning) and never received it. Nice hotel but don’t expect assistance from front desk.

Asked about early check in. They said they had rooms available. Started process and then was made aware there was a $50 charge for early check in. If the rooms are sitting there empty and I can check in in 3-4 hours with no charge why not just check us in early without an additional charge?

Asked about early check in. They said they had rooms available. Started process and then was made aware there was a $50 charge for early check in. If the rooms are sitting there empty and I can check in in 3-4 hours with no charge why not just check us in early without an additional charge?

Great location and a standard room is huge by comparison with other hotels. Highly recommend

I really enjoyed my stay. The front desk staff was super friendly and the hotel is very clean and updated but still has a lot of charm- I loved the furnishings! Additionally, I loved the toiletries but they only provided one set of bar soap/lotion (I stayed for three days) so be aware.

I really enjoyed my stay. The front desk staff was super friendly and the hotel is very clean and updated but still has a lot of charm- I loved the furnishings! Additionally, I loved the toiletries but they only provided one set of bar soap/lotion (I stayed for three days) so be aware.

Beautiful hotel , great view of the city and great atmosphere at the bar 😬

Beautiful hotel , great view of the city and great atmosphere at the bar 😬

It was excellent, everything about my experience was awesome

It was an excellent stay .. and the best view

It was an excellent stay .. and the best view

Clean, friendly service with a wonderful view of the river. The pillows were very comfortable, but the bed was a bit firm. It did bother my hip a little. However. I would definitely stay again!

Clean, friendly service with a wonderful view of the river. The pillows were very comfortable, but the bed was a bit firm. It did bother my hip a little. However. I would definitely stay again!

Very accommodating , beautiful view of river

They didn't respect any promotion even that we call to make sure the offer was eligible for us. And they said that i will be , but when we show up, they said they didn't have a clue about, the offer email that they sent to us

They didn't respect any promotion even that we call to make sure the offer was eligible for us. And they said that i will be , but when we show up, they said they didn't have a clue about, the offer email that they sent to us

We were signed up for city view 8th floor but it was really a view of other tall buildings.

We were signed up for city view 8th floor but it was really a view of other tall buildings.

My fiancé and I arrived here for a very much needed vacation. We arrived early before check in time and Victoria at the front desk was very friendly, allowed us to check in before time and upgraded our room.

My fiancé and I arrived here for a very much needed vacation. We arrived early before check in time and Victoria at the front desk was very friendly, allowed us to check in before time and upgraded our room.

Very nice stay in connection to running the Chicago Marathon. Very near the start and finish of that marathon which is a big plus. Snacks provided by the hotel on the morning of the race was also a very nive and appreciated touch. Room spacious and amazing view to the river. Then why only 4 stars instead of 5? Two reasons for that: In the room there is a coffeemaker…but nothing for teadrinkers. I have never stayed in a hotel where there have only been one option and not the other. Being a teadrinker and not a coffedrinker, this is a letdown. We stayed in 1201 which is right next to the elevator, like right next to. The dings of the elevator were very loud, and were impossible not to notice, both awake and during the night.

Very nice stay in connection to running the Chicago Marathon. Very near the start and finish of that marathon which is a big plus. Snacks provided by the hotel on the morning of the race was also a very nive and appreciated touch. Room spacious and amazing view to the river. Then why only 4 stars instead of 5? Two reasons for that: In the room there is a coffeemaker…but nothing for teadrinkers. I have never stayed in a hotel where there have only been one option and not the other. Being a teadrinker and not a coffedrinker, this is a letdown. We stayed in 1201 which is right next to the elevator, like right next to. The dings of the elevator were very loud, and were impossible not to notice, both awake and during the night.

Perfect location with river view. Excellent Service and very comfortable, large rooms.

Perfect location with river view. Excellent Service and very comfortable, large rooms.

Especially, the two bed room is spacious. My parents loved the room, so we cancel other accomodations and make another reservation at the Royal Sonesta Shicago Downtown.

Especially, the two bed room is spacious. My parents loved the room, so we cancel other accomodations and make another reservation at the Royal Sonesta Shicago Downtown.

Enjoyable stay. Visiting one of my daughters who recently moved to Chicago. Did the architecture tour which was great as well as Cubs and Bears game! The hotel was very convenient for my visit.

Everything was excellent

We had 3 fantastic nights at your hotel. The location is perfect and not to mention the view of the river and bridges! Of all the the hotels close to the river you have the best view. Close to restaurants and breakfast spots.Very good room, very happy guests. Thanks!

Everything was excellent

We had 3 fantastic nights at your hotel. The location is perfect and not to mention the view of the river and bridges! Of all the the hotels close to the river you have the best view. Close to restaurants and breakfast spots.Very good room, very happy guests. Thanks!