The service from staff was wonderful. They were very accomadating and attentive to your needs.

The hotel was great! The staff was very serious about the food allergy. They always wrote it down if anyone has allergies. The beach was beautiful!

The hotel was great! The staff was very serious about the food allergy. They always wrote it down if anyone has allergies. The beach was beautiful!

Everything was great

Everything was great

The room we stayed at, the floor was very dirty and there was urine on the toilet and floor. We called customer service and they sent someone to clean it, it still smelled like urine even after being “cleaned”. Nobody came to clean our room the following day, we called customer service who said someone was coming right away and they never did. The next day I downloaded the palace app and requested room cleaning and still no one came. My husband went to the manager to complain and was told someone would come to clean it. Earlier that day we ordered room service for breakfast, we spent the day at the pool and returned later that day to get ready for dinner and only to see that still no one came for the second day. I called customer service again, After we returned from dinner we saw the room had finally been cleaned. Also upon arrival we were greeted by a customer representative who offered to give us a day pass to moon palace, their other location. It ended up being a scam, we spent half the day on a tour and harassed into trying to get a membership. The female sales rep at moon palace was incredibly rude and dismissive after we had to be stern about our reply. After refusing the membership we were hesitant to take the day pass feeling uncomfortable and left after dragging our kids there under false pretenses. Otherwise the food at the resort and restaurants were excellent, waiters and waitresses were very attentive & friendly. But I wouldn’t stay there again.

The room we stayed at, the floor was very dirty and there was urine on the toilet and floor. We called customer service and they sent someone to clean it, it still smelled like urine even after being “cleaned”. Nobody came to clean our room the following day, we called customer service who said someone was coming right away and they never did. The next day I downloaded the palace app and requested room cleaning and still no one came. My husband went to the manager to complain and was told someone would come to clean it. Earlier that day we ordered room service for breakfast, we spent the day at the pool and returned later that day to get ready for dinner and only to see that still no one came for the second day. I called customer service again, After we returned from dinner we saw the room had finally been cleaned. Also upon arrival we were greeted by a customer representative who offered to give us a day pass to moon palace, their other location. It ended up being a scam, we spent half the day on a tour and harassed into trying to get a membership. The female sales rep at moon palace was incredibly rude and dismissive after we had to be stern about our reply. After refusing the membership we were hesitant to take the day pass feeling uncomfortable and left after dragging our kids there under false pretenses. Otherwise the food at the resort and restaurants were excellent, waiters and waitresses were very attentive & friendly. But I wouldn’t stay there again.

Upon entry to resort the lobby is clean and staff were all polite. We paid to upgrade our room. Upgraded room was dusty/mold triggering allergies and a trip to the pharmacy down the street from resort. After returning to room the smell of raw sewage was unbearable, we had to be moved to another room. New room smelled better but had no working refrigerator, put in a request for refrigerator to be fixed. Received no feed back from staff on that request. On the bright side the food at the Smokehouse was delicious, the service in the sky bar and the sports bar were superb.

Upon entry to resort the lobby is clean and staff were all polite. We paid to upgrade our room. Upgraded room was dusty/mold triggering allergies and a trip to the pharmacy down the street from resort. After returning to room the smell of raw sewage was unbearable, we had to be moved to another room. New room smelled better but had no working refrigerator, put in a request for refrigerator to be fixed. Received no feed back from staff on that request. On the bright side the food at the Smokehouse was delicious, the service in the sky bar and the sports bar were superb.

Perfect location and overall great resort. Great pool area and beach area. I wish there was at least one more restaurant option.

The hotel facilities were outdated and dirty. The rooms were also dirty, the bedding was dirty and stained. We couldn't use the jacuzzi because the water came out yellow. Overall, the experience was not good at all for the money we paid.

Staffs are very friendly and caring! Location is awesome, just off the beach.

The hotel facilities were outdated and dirty. The rooms were also dirty, the bedding was dirty and stained. We couldn't use the jacuzzi because the water came out yellow. Overall, the experience was not good at all for the money we paid.

Perfect location and overall great resort. Great pool area and beach area. I wish there was at least one more restaurant option.

Staffs are very friendly and caring! Location is awesome, just off the beach.

Loved the staff , so friendly and above and beyond for you and your child

I love everything about this resort

I love everything about this resort

Loved the staff , so friendly and above and beyond for you and your child

Beautiful resort.

Beautiful resort.

Good location, beautiful place. Little boring.

Good location, beautiful place. Little boring.

Great stay!

Great stay!

All the staffs in the Tequila and Smoke House retaurant were great! I commend our room maid Alejandro, Tequila waiters Ernesto, Vladimir, Mauro and the lady cooking the omellete as well as the lady doing the tacos during dinner

All the staffs in the Tequila and Smoke House retaurant were great! I commend our room maid Alejandro, Tequila waiters Ernesto, Vladimir, Mauro and the lady cooking the omellete as well as the lady doing the tacos during dinner

I’ll start by saying I love the Palace resorts. The Beach palace has a beautiful beach but it’s not kept clean. The restaurants are hard to get reservations even when you’re looking into an empty dining room. The buffet is TERRIBLE. On a positive note the rooms are large and clean.

I’ll start by saying I love the Palace resorts. The Beach palace has a beautiful beach but it’s not kept clean. The restaurants are hard to get reservations even when you’re looking into an empty dining room. The buffet is TERRIBLE. On a positive note the rooms are large and clean.

If you want to spend your vacation sitting beach side or playing in giant ocean waves, the Beach Palace Resort is ideal. I cannot say enough about the beauty of the beach - the soft sand, crashing waves and clear blue water were the highlight of our trip. The hotel rooms were large and clean. The beds were very comfortable. The food was excellent, as well. The reason I did not give this hotel five stars is because 1) the mandatory stop at the timeshare sales desk immediately following check-in (no thank you); 2) long waits at the elevators around meal times; 3) pool area is not very clean with cloudy, warm water - probably due to the fact that rinsing showers were non-functional during our stay (2 shower heads intermittently working, 8 others no flow at all) so most beach goers just rinsed off in the pools. Every staff person we encountered was very friendly. Oh - and one more thing that I didn't see on any reviews - there is a giant abandoned hotel right next door (formerly the Melody Maker). While it didn't bother us and provided more beach for the hotel, it just seemed so strange to have this giant hotel covered in graffiti and windows/doors broken out so close by. It shouldn't deter anyone from staying at the Beach Palace, but I think it's an important point.

If you want to spend your vacation sitting beach side or playing in giant ocean waves, the Beach Palace Resort is ideal. I cannot say enough about the beauty of the beach - the soft sand, crashing waves and clear blue water were the highlight of our trip. The hotel rooms were large and clean. The beds were very comfortable. The food was excellent, as well. The reason I did not give this hotel five stars is because 1) the mandatory stop at the timeshare sales desk immediately following check-in (no thank you); 2) long waits at the elevators around meal times; 3) pool area is not very clean with cloudy, warm water - probably due to the fact that rinsing showers were non-functional during our stay (2 shower heads intermittently working, 8 others no flow at all) so most beach goers just rinsed off in the pools. Every staff person we encountered was very friendly. Oh - and one more thing that I didn't see on any reviews - there is a giant abandoned hotel right next door (formerly the Melody Maker). While it didn't bother us and provided more beach for the hotel, it just seemed so strange to have this giant hotel covered in graffiti and windows/doors broken out so close by. It shouldn't deter anyone from staying at the Beach Palace, but I think it's an important point.

It was an ok stay