On arrival I was asked for copies of my booking which I only keep in my Hotels.com virtual wallet. I was then asked to email over all 6 seperate bookings. By this time the rest of my party (12 total) had checked in without any issue? In the end I didn't need to send them so was a waste of time. Hotel itself was good, nice pool area and bar staff were great. Room itself was nice but only one extremely flat pillow provided and no spares. Other members of the party ahd extremely bad smells from the drains but was told they'd just put bleach down and to come back later, did not improve! Restaurant staff were very unaccommodating, rude, obviously not very happy in their jobs and took it out on paying customers. I was scolded for making my son a small sandwich at breakfast to take with him (as he hadn't eaten), I paid for half board and was only eating there once due to a day trip. Made to feel like we were an inconvenience being there, maybe due to end of season I don't know. Plenty of nice places to eat especially Gabbers just down the road who couldn't of been more accommodating to us and all our children.

On check in I was asked to email over all my booking confirmation details even though I had in my hotels.com wallet and they clearly had my records available. I'd made 5 separate booking for my party therefore was not ideal after all the travelling. Eventually I didn't need to as the rest of my party had already checked in by this point. I cannot fault the actual hotel or rooms, they were clean and quite modern. Comfort wise they were ok although if you like a pillow then you'll be disappointed as you get one non-existent pillow and no spare. Food was ok but lots of nice eating places around especially Gabbers, really friendly and great food at a good price. Unfortunately the staff let the place down, the restaurant being the worst. We were there as a group with many children and there was no friendly smiles or greeting wherever you went. You were made to feel like you were an inconvenience. At breakfast as we had to be out early for a trip, I made my son a small bread roll with a piece of ham on and I was scorned loudly that I could not do it. Absolutely pathetic especially when I'd paid for Half board and was going to be out of the hotel all day without any other meals. I still took it or it would of gone in the bin anyway surely? Bar staff were by far the nicest, maybe as it's end of season and they were all fed up but based on that I would not return. Manager was helpful when were changing hotel from Park II to Park I when other staff didn't seem to know.

On check in I was asked to email over all my booking confirmation details even though I had in my hotels.com wallet and they clearly had my records available. I'd made 5 separate booking for my party therefore was not ideal after all the travelling. Eventually I didn't need to as the rest of my party had already checked in by this point. I cannot fault the actual hotel or rooms, they were clean and quite modern. Comfort wise they were ok although if you like a pillow then you'll be disappointed as you get one non-existent pillow and no spare. Food was ok but lots of nice eating places around especially Gabbers, really friendly and great food at a good price. Unfortunately the staff let the place down, the restaurant being the worst. We were there as a group with many children and there was no friendly smiles or greeting wherever you went. You were made to feel like you were an inconvenience. At breakfast as we had to be out early for a trip, I made my son a small bread roll with a piece of ham on and I was scorned loudly that I could not do it. Absolutely pathetic especially when I'd paid for Half board and was going to be out of the hotel all day without any other meals. I still took it or it would of gone in the bin anyway surely? Bar staff were by far the nicest, maybe as it's end of season and they were all fed up but based on that I would not return. Manager was helpful when were changing hotel from Park II to Park I when other staff didn't seem to know.

Basic hotel. Rom very small. Waiting and bar staff are a credit to the hotel. Food not bad but tended to be quite cold (self serve buffet) especially at breakfast - could do with a rethink on how eggs are fried (swimming in grease) and how food is kept hot. Rooms cleaned daily, could do with updating rooms. Front of house reception staff can be somewhat dismissive (especially receptionist - blondish curly hair) who was my first contact when I arrived and did not impress

Basic hotel. Rom very small. Waiting and bar staff are a credit to the hotel. Food not bad but tended to be quite cold (self serve buffet) especially at breakfast - could do with a rethink on how eggs are fried (swimming in grease) and how food is kept hot. Rooms cleaned daily, could do with updating rooms. Front of house reception staff can be somewhat dismissive (especially receptionist - blondish curly hair) who was my first contact when I arrived and did not impress

There is a teason why this hotel is cheaper than others. The hotel is old and out of date. WiFi is ok! Personell is great! Salou, which is resort area, the hotel should be in much bettet condition. It was a disapointment. Next time i will find better.hotel. And the breakfast is huge disappointment. Spain should be much better food. Try food in Poland at Polish hotel, difference is like day and night! But if you need cheaper price and only place to sleep, then its ok. It was mostly clean.

There is a teason why this hotel is cheaper than others. The hotel is old and out of date. WiFi is ok! Personell is great! Salou, which is resort area, the hotel should be in much bettet condition. It was a disapointment. Next time i will find better.hotel. And the breakfast is huge disappointment. Spain should be much better food. Try food in Poland at Polish hotel, difference is like day and night! But if you need cheaper price and only place to sleep, then its ok. It was mostly clean.

We stayed here for 1 night and it was okay. The room was nice and modern. The bathroom was very small but had a bathtub which was good. However the food was not very good. There was not much selection, and it was quite cold too. We wish we hadn’t booked half board and had gone elsewhere for dinner. We much preferred the 4R playa park - not much difference in price, same brand, very close to this hotel and the food was amazing.

We stayed here for 1 night and it was okay. The room was nice and modern. The bathroom was very small but had a bathtub which was good. However the food was not very good. There was not much selection, and it was quite cold too. We wish we hadn’t booked half board and had gone elsewhere for dinner. We much preferred the 4R playa park - not much difference in price, same brand, very close to this hotel and the food was amazing.

We had a very good experience and the food at the hotel restaurant was great too

We had a very good experience and the food at the hotel restaurant was great too

When we arrived the hotel could not find our booking. Finally got to the room the bathroom was disgusting. Bed is solid and only one pillow. Bar staff where rude. Breakfast was not good, no staff around pool area children left to run wild and dive in pool every 2 minutes soaking everyone around. Walls paper thin could head couple next doors loud bedroom antics every night. Not a relaxing hotel for couples.

When we arrived the hotel could not find our booking. Finally got to the room the bathroom was disgusting. Bed is solid and only one pillow. Bar staff where rude. Breakfast was not good, no staff around pool area children left to run wild and dive in pool every 2 minutes soaking everyone around. Walls paper thin could head couple next doors loud bedroom antics every night. Not a relaxing hotel for couples.

The overall appearance of the hotel was good. The room was modern and clean, The breakfast lunch and dinner at the hotel was much better then we expected. Plus the hotel staff were all very polite and helpful during our stay at the hotel.

The overall appearance of the hotel was good. The room was modern and clean, The breakfast lunch and dinner at the hotel was much better then we expected. Plus the hotel staff were all very polite and helpful during our stay at the hotel.

It´s a 3 star Hotel and you get what you pay for.

It´s a 3 star Hotel and you get what you pay for.

Poor old air con onlt cooled Both balcony and room door faulty Rude grumpy Night Manager Poor expensive pool table Breakfast most disappointing; terrible coffee, artificial juice, artificial eggs ect Did have a very nice 4* restaurant in the building which was very nice and good food contrasting rest of the hotel. No room for parking no even in the hotels 18e per night car park.

Poor old air con onlt cooled Both balcony and room door faulty Rude grumpy Night Manager Poor expensive pool table Breakfast most disappointing; terrible coffee, artificial juice, artificial eggs ect Did have a very nice 4* restaurant in the building which was very nice and good food contrasting rest of the hotel. No room for parking no even in the hotels 18e per night car park.

Great hotel, beach 5 mins walk away, shops and bars a couple of minutes away. Hotel very clean, staff very helpful.

Great hotel, beach 5 mins walk away, shops and bars a couple of minutes away. Hotel very clean, staff very helpful.

i have stayed in this hotel twice now and i have found it very enjoyable.the rooms are very clean and the air con is great.the food was lovely and the staff were very friendly.the two pools are great and are suitable for children.The hotel is very near the local beach and is in walking distance to shops and all local nightclubs.when i return to salou i hope to stay here again.

i have stayed in this hotel twice now and i have found it very enjoyable.the rooms are very clean and the air con is great.the food was lovely and the staff were very friendly.the two pools are great and are suitable for children.The hotel is very near the local beach and is in walking distance to shops and all local nightclubs.when i return to salou i hope to stay here again.