Excellent stay friendly staff...near Clubs and restaurants. Can't go wrong

Extremely friendly service. Good choice of the restaurants. Cleanliness. All inclusive.

Entire staff was very professional and provided whatever was requested. Very pleasant atmosphere in all ways!

Not excited about the central air conditioning in the halls and elevator

Went here for our honeymoon. Amazing service. Amazing food. Only thing that would have made it better is if the main lobby was air conditioned. Quite humid during the day.

Loved the pool by the gym. I feel the room needs more tv programming options.

Staff and service was top notch! Rooms dated, but closing soon for renovation and still not bad considering age. Bed and pillows were super comfy so I hope they don't change them, just purchase new ones! Only bad thing is the prices in the gift shop are super over priced!

We have stayed at this property multiple times. So we are pretty used to the quality and the service m, which is usually outstanding. However, the food quality was pretty poor this time. The service was spotty. I retuned some lamb back, and asked for something else- the waiter wouldn’t take it back, and even for aggressive since he wanted a “valid reason”. I told him “ I didn’t like it”. That was not enough, he told me he wouldn’t take it without a “valid” reason- finally he took it when I said that it didn’t taste right. The drinks were definitely more watered down. If you requested towels or something else at the pool, the attendants would forget the request, despite tipping them. Definitely, we will be looking for a different hotel this December.

beautiful beach!

Great place to stay and relax!

This was our first time visiting Cancun and we chose Hyatt Zilara based on our family recommendation. We were treated very well, they have wonderful hospitality and very attentive staff in all areas of the hotel. You feel like a member of their family and their attitude is always so welcoming. Food is excellent and all the variety available makes it easy to choose a different cuisine daily. Rooms were spacious, with jacuzzi tubs and great views no matter where your room was. I will definitely visit again!

Everything

This resort is amazing the staff is top notch in all areas everything is 5*** it’s going to be hard to find any other resort as wonderful as this one is in every aspect -

Food was good, clean place, good customer service. The only thing that we didn’t like is to pay every time to sit next to the pool. When we booked we chose all inclusive, but it didn’t seem like it because we have to pay everyday to join the seat on the pool

Expedia did not have transportation upon arrival. Even though I was charged at checkout. I had to buy a separate one way transportation and call Expedia waste many hours to rebook return transportation and pay again. Additional charges incurred US$129 Disappointed and Concerning after being stuck in a foreign airport and country.

All staffs are very friendly.

Excellent place. Highly recommend Janett, Arturo, and Ricardo. Thank you for ann amazing week.

Public washrooms are quite far away except luxurious restaurants. Otherwise, my wife and I loved it

Everything was perfect, the live performance every evening was fun to watch. Enjoyed the vibe and the beach here

Quiet, safe and clean, excellent service, I like it very much. The beach waves are quite big and not flat enough, which is inclined compared with the beaches of some hotels. In fact, there are not many restaurants for me in China, and maybe the equipment is not new enough. I know that they have been redecorated, and I am very satisfied with it, except for a little flaw.

Property was very nice but the staff was exceptional!! Will visit again.

No amenity

We had an absolutely wonderful time! The staff was amazing, the space was amazing, and the food & drink was phenomenal. The only issue we had was that the hot tub drain in our room wasn’t working and the tub couldn’t fill up - we mentioned it to the staff and the next time we got to our room it was fixed. Everything was phenomenal! Some names we can remember of phenomenal staff (I wish we could remember more!) are Daniela at the pool who always met us with a smile and nice cold drinks. Charlie boy and the whole entertainment team gave the energy and fun we were looking for. Couldn’t forget Carlos the hotel photographer who caught some amazing candid photos of us we will cherish for a lifetime. We will definitely going back to the Zilara next time we are in Cancun.

We enjoyed our stay, will be coming back!

The place need AC in the main lounge areas and indoor bars. Elevator felt like a stove. Need to be updated.

Pepe and Diana are the fitness instructors on the property and they did a great job with the free classes they offered at the resort, such as Pilates.

Pepe and Diana are the fitness instructors on the property and they did a great job with the free classes they offered at the resort, such as Pilates.

Everyone was very friendly and helpful. They treated me and my wife like family.

The hotel is amazing including service attractions food and enterteinment Definately coming back next year

Everyone was very friendly and helpful. They treated me and my wife like family.

The hotel is amazing including service attractions food and enterteinment Definately coming back next year

Property was beautiful. Staff was top notch. Rooms were spacious and quiet. Food was great and nightly entertainment was fun.