The staff was very nice and gave me a new room because my old room smelled of mould. The hotel is very much in need of renovation, but it is clean. It is well situated, about 15 minutes walk to Times square. The worst part is the breakfast room. There was always a line of people waiting (10-15 persons crammed between the tables), overcrowded so you could hardly get to the food, and no tables. The room is many times too small for this big hotel! We had to wait for 10-20 minutes to try to grab a seat or we would have to carry our breakfast and eat it in our room. This was very frustrating and the room was always overflowing with people whenever we tried to come for breakfast. We tried to come for breakfast on different times, it was always overcrowded. However the food was good. I would not stay at this hotel again.

The staff was very nice and gave me a new room because my old room smelled of mould. The hotel is very much in need of renovation, but it is clean. It is well situated, about 15 minutes walk to Times square. The worst part is the breakfast room. There was always a line of people waiting (10-15 persons crammed between the tables), overcrowded so you could hardly get to the food, and no tables. The room is many times too small for this big hotel! We had to wait for 10-20 minutes to try to grab a seat or we would have to carry our breakfast and eat it in our room. This was very frustrating and the room was always overflowing with people whenever we tried to come for breakfast. We tried to come for breakfast on different times, it was always overcrowded. However the food was good. I would not stay at this hotel again.

Staff was super friendly and it was clean. The breakfast unfortunately wasn't good and the breakfast area is small but could have been the fact everyone down at the same time. The elevators were very slow in the morning so that made it difficult to get to the lobby. Overall it was a quiet area, staff was great and the beds were comfy. I would recommend.

Staff was super friendly and it was clean. The breakfast unfortunately wasn't good and the breakfast area is small but could have been the fact everyone down at the same time. The elevators were very slow in the morning so that made it difficult to get to the lobby. Overall it was a quiet area, staff was great and the beds were comfy. I would recommend.

It was very loud and not enough space for seating at breakfast

It was very loud and not enough space for seating at breakfast

Booked a double room with extra floor space, but room was still very small. Air-conditioning was really noisy. Breakfast was a joke so busy and poor selection of food.

Booked a double room with extra floor space, but room was still very small. Air-conditioning was really noisy. Breakfast was a joke so busy and poor selection of food.

Staff was friendly and rooms were clean. Rooms were small but sufficient. Breakfast was okay and the area was very crowded. Very close to the pier, walkable distance.

All the staffs with the helpful and great communication. When we need help they all helped as quickly as possible. Location was great. Parking advantage with the garage which you have an agreement is perfect and good prices. Just for breakfast there wasn’t any choices for cold sandwich ( fresh bacons, vegetables) but it’s not so important. Thanx for everything

Staff was friendly and rooms were clean. Rooms were small but sufficient. Breakfast was okay and the area was very crowded. Very close to the pier, walkable distance.

All the staffs with the helpful and great communication. When we need help they all helped as quickly as possible. Location was great. Parking advantage with the garage which you have an agreement is perfect and good prices. Just for breakfast there wasn’t any choices for cold sandwich ( fresh bacons, vegetables) but it’s not so important. Thanx for everything

The experience went without any complications. The agents were very courteous and helpful. We had a good stay.

The experience went without any complications. The agents were very courteous and helpful. We had a good stay.

The basement is for cheap nights … like their deals and it was really stinky and old.

The basement is for cheap nights … like their deals and it was really stinky and old.

Hotel was NOT what it was suppose to be! Very expensive and does NOT have what is advertised! Pool Closed, Bar closed, No dining, No breakfast Was excited to stay there. What a let down! Don't waste your money like we did!

Hotel was NOT what it was suppose to be! Very expensive and does NOT have what is advertised! Pool Closed, Bar closed, No dining, No breakfast Was excited to stay there. What a let down! Don't waste your money like we did!

Good hotel- great view of the Edge from out of our window. Property cleaned daily. Wonderful convenient location- walking distance to the river, Broadway shows, Times Square, the Edge and subway. Useful to have breakfast provided but it is very busy so patience required. Good restaurants nearby. Friendly staff. Recommend if you’re looking for a good hotel in a convenient location at a reasonable price.

The property itself was.. okay. The area was.. okay. It's Hell's Kitchen. If you're expecting glitz and glamor, this isn't the area. There were highlights. The local bagel shop was amazing though crowded. Still worth the walk even though it was half a mile away. The hotel breakfast? Meh.. it was food.That's about as kind as I can be about it. But SUPER crowded. Actually, the whole place seemed crowded. There was a line at the desk every time I walked by. The big disappointment was finding out when I got there that I was booked for 9 nights when I was leaving in 2. Admittedly, that was my fault for not going through Travelocity more carefully. I will say, Travelocity did a great job trying to get it straightened out but.. since there was a 'no refund' in place from Holiday Inn, it was the most expensive hotel I didn't stay in for a week. That kinda tainted the experience quite a bit but I appreciate Travelocity's efforts very much.

Good

Great time - quiet and had a beautiful view

The room we were in - 216 - there was constant noise from the fridge and i would say from the pipes...kept me up every night...and the fact you could not really regulate the AC was not great.

Hotel nearest to cruise terminal that’s why we booked it, just a short 5 mins walk

Had a great time - was quiet with a beautiful view

Everythign was great. Nice room, Clean! The only BIG downside was the very limited space for brekafast which resulted in long queues. Unacceptable for this type of hotel!

Everythign was great. Nice room, Clean! The only BIG downside was the very limited space for brekafast which resulted in long queues. Unacceptable for this type of hotel!

The room is way too small. I paid for a city view but the window was so dirty that it was really hard view trough it. They are not prepare for a breakfast buffet so you gotta fight the for the food, besides the breakfast area it's very small. The employees are nice and helpful and the premises are clean in general. Even when it is an old building, it is well maintained.

Great place to stay for your vacations

Very nice staff, great location for a cruise and nice buffet. What’s not to like about that 😄

Location is fairly close to Times Square and Midtown but at the end of the day something closer is better. For the price it is a great option. Room very small.

Touria at the front desk was awesome. And the lady who did the check out at 12 noon on 5th was also very good. Awesome service v