Stayed a second time coming back from travels first time really lovely. This time i was let down by this hotel. The bathroom had mould on the shower handle holder and the shampoo/body wash had duck tape taped to hold it. This is not what I expect for this hotel range or price level. I spoke to the hotel staff but they said nothing could be done as already paid for. Not happy a partial refund should be given here when the room is below par like this!

The room as such was as expected and paid for. Thank you. But the cleaning was below average. I found paper waste on the floor, and on the table was a very greasy an visible spot of dirt, likely from food. Also marks from coffee cups were left on the table. In the hallway I noticed paper towels on the floor when arriving. They remained in the same spot, when I left the next morning.

Great location, convenient great service. Perfect setup for travel.

Comfortable quiet stay right at the airport

Comfortable quiet stay right at the airport

The room was very dirty. The carpet was stained and dusty, as well as the sofa, and a pillow had some greasy stains. The edges of the room's floor had dusty build-up, and there was black mold on one of the edges of the sink. I only stayed in it because I was staying for a few hours between connecting flights and I was exhausted. The one good thing they have is their staff who are very kind and helpful. Would never book again.

The room was very dirty. The carpet was stained and dusty, as well as the sofa, and a pillow had some greasy stains. The edges of the room's floor had dusty build-up, and there was black mold on one of the edges of the sink. I only stayed in it because I was staying for a few hours between connecting flights and I was exhausted. The one good thing they have is their staff who are very kind and helpful. Would never book again.

Very bad check-in experience

Very bad check-in experience

Perfect for what it's designed for, simple clean rooms with restaurants and easy to get to by train and easy access to terminal 4.

Perfect for what it's designed for, simple clean rooms with restaurants and easy to get to by train and easy access to terminal 4.

Wuick stop on business trip. Room is minimal but bed is fine.

Very straightforward check in and easy to find the hotel from terminal 4 Comfortable, clean room and a substantial breakfast- all you need before you fly!

Very straightforward check in and easy to find the hotel from terminal 4 Comfortable, clean room and a substantial breakfast- all you need before you fly!

Very comfortable bed, quiet room and good menu choice in the evening. So convenient for Terminal 4. I will definitely stay again

Just a few hours stay at the hotel wasn’t enough to say much.

Just a few hours stay at the hotel wasn’t enough to say much.

Modern clean and good sized room. Breakfast area efficient well stocked and tasty

Hotel is nicely situated convenient to Terminal 4. Has easy train access to other terminals at Heatrow as well. They do have light foods to choose from at night but is next door to a main course restaurant for those that prefer a more elegant meal

Modern clean and good sized room. Breakfast area efficient well stocked and tasty

Hotel is nicely situated convenient to Terminal 4. Has easy train access to other terminals at Heatrow as well. They do have light foods to choose from at night but is next door to a main course restaurant for those that prefer a more elegant meal

Excellent. I rested well after a long flight

Excellent. I rested well after a long flight

Arrived late, left early, same helpful, smiling and engaging receptionist was on duty - excellent advert for the hotel. Room was clean, comfy and roomy...we slept well for the five hours we had there. Breakfast was excellent.

Arrived late, left early, same helpful, smiling and engaging receptionist was on duty - excellent advert for the hotel. Room was clean, comfy and roomy...we slept well for the five hours we had there. Breakfast was excellent.

Grwat for late arrival or early starts. Excellent access to trains.

The room was depressing and not relaxing. The room lighting was harsh and unwelcoming. Either one uses all the room harsh ceiling spots (no zones), or use the spotlights at the bed. There was not room lamp, e.g. The TV could not be rotated towards the (small) table and single chair, forcing to watch it from the bed. The room door provided zero noise insulation to the corridor. It slammed, like all other room doors and clattered when somebody else used theirs in the corridor. There is a small utility cabinet in the room itself (it seems a feature of UK hotels to annoy customers) with a door that didn't close shut, so it would wobble and make noise. The bathroom was clean where it mattered, but as you can see from the pictures, the sink faucet was not. The toilet paper hanger was not level and the toilet roll would fall off when being used. The sanitary bag dispenser was empty (lucky I didn't need it). As I left the following day, I found two glasses lying on the corridor floor and a bottle of soda, left there from the previous day. Two cleaning staff members passed me in the opposite direction, and didn't bother to pick them up. The carpet in the corridor had stains all over. The only good thing was breakfast (included in the room price). This place is good for one day if you have to take a connecting flight, but I wouldn't stay more than that. Maybe the other three hotels in the same area are a bit better and offer a more relaxing and less depressing room experience.

The room was depressing and not relaxing. The room lighting was harsh and unwelcoming. Either one uses all the room harsh ceiling spots (no zones), or use the spotlights at the bed. There was not room lamp, e.g. The TV could not be rotated towards the (small) table and single chair, forcing to watch it from the bed. The room door provided zero noise insulation to the corridor. It slammed, like all other room doors and clattered when somebody else used theirs in the corridor. There is a small utility cabinet in the room itself (it seems a feature of UK hotels to annoy customers) with a door that didn't close shut, so it would wobble and make noise. The bathroom was clean where it mattered, but as you can see from the pictures, the sink faucet was not. The toilet paper hanger was not level and the toilet roll would fall off when being used. The sanitary bag dispenser was empty (lucky I didn't need it). As I left the following day, I found two glasses lying on the corridor floor and a bottle of soda, left there from the previous day. Two cleaning staff members passed me in the opposite direction, and didn't bother to pick them up. The carpet in the corridor had stains all over. The only good thing was breakfast (included in the room price). This place is good for one day if you have to take a connecting flight, but I wouldn't stay more than that. Maybe the other three hotels in the same area are a bit better and offer a more relaxing and less depressing room experience.

Hotel is only a maximum 5 mnute walk from arrival hall of Heathrow

Hotel is only a maximum 5 mnute walk from arrival hall of Heathrow

I was connecting for my trip back to the US. A very nice hotel. I stay with this brand a lot. An excellent hotel. Very convenient to the Terminals at LHR.

The shower needed a deep clean on the wall tiles. Under the bed was an old water bottle & dust bunnies. The side table was not cleaned, sticky surface. Bed was comfortable. Air conditioning was good. Great view of runways. Dining good at night. Breakfast was exceptional with the buffet - amazing.