People were excellent at the hotel.

Good location

Good location

Great hospitality

Good location

Good location

Great hospitality

Staff was very friendly and helpful.

Staff was very friendly and helpful.

Stayed here for my birthday weekend and booked the gold experience. The service was impeccable and the experience was great. The extra snacks during the day was an added bonus.

Stayed here for my birthday weekend and booked the gold experience. The service was impeccable and the experience was great. The extra snacks during the day was an added bonus.

Exceptional staff.

Exceptional staff.

It was amazing. The customer service in the gold lounge was immaculate from beginning to end. I’m a Chicagoan and literally felt as though I had an out of town/country experience.

It was amazing. The customer service in the gold lounge was immaculate from beginning to end. I’m a Chicagoan and literally felt as though I had an out of town/country experience.

Outstanding service and facility.

Outstanding service and facility.

Disappointed with the room and not being able to use the gold lounge as paid for. We were given credit for food and beverage due to lounge being under renovation but just didn’t feel like the fairmont experience as I’ve had in the past.

Disappointed with the room and not being able to use the gold lounge as paid for. We were given credit for food and beverage due to lounge being under renovation but just didn’t feel like the fairmont experience as I’ve had in the past.

Staff was amazing. Colleen front desk a gem.

Staff was amazing. Colleen front desk a gem.

Staff was outstanding, exceeded all expectations!

Staff was outstanding, exceeded all expectations!

Room size was very spacious and well appointed with a nice view. The rooms themselves were quiet; there was a family with small kids next door and we could only hear them when they were in the hallways. Never heard a peep when in the rooms with the doors shut. Bathroom itself was large however, the individual shower was super small! Luckily my husband and I are small people because it was only about 3 ft x 3 ft if that, you could hardly turn around. Cleaning services did a great job and were very eager, but we had to call each day to have them come back to clean our room as they would come through around 8-9 AM. When on vacation we usually don't leave until around 10-11 and are out all day so it was a little annoying to have to call each day for the service because they were already done in our area that early. The highlight of the stay was the 15th floor Gold lounge. It was great! Lounge area open all day with food offered throughout the day with full breakfast and snacks throughout other periods in the day and water and sodas available all day. That was fantastic! We greatly enjoyed that feature! The hotel is in a nice/safe area. Within a short walking distance of The Bean, the shops on The Magnificent Mile and the best Giordano's in the Prudential building through the alleyway. Overall it was a great experience, just a few tweaks would've made it perfect!

Room size was very spacious and well appointed with a nice view. The rooms themselves were quiet; there was a family with small kids next door and we could only hear them when they were in the hallways. Never heard a peep when in the rooms with the doors shut. Bathroom itself was large however, the individual shower was super small! Luckily my husband and I are small people because it was only about 3 ft x 3 ft if that, you could hardly turn around. Cleaning services did a great job and were very eager, but we had to call each day to have them come back to clean our room as they would come through around 8-9 AM. When on vacation we usually don't leave until around 10-11 and are out all day so it was a little annoying to have to call each day for the service because they were already done in our area that early. The highlight of the stay was the 15th floor Gold lounge. It was great! Lounge area open all day with food offered throughout the day with full breakfast and snacks throughout other periods in the day and water and sodas available all day. That was fantastic! We greatly enjoyed that feature! The hotel is in a nice/safe area. Within a short walking distance of The Bean, the shops on The Magnificent Mile and the best Giordano's in the Prudential building through the alleyway. Overall it was a great experience, just a few tweaks would've made it perfect!

Everyone of the employees was extremely helpful from the front desk to the cold lounge, and the bell hops went out of their way to welcome you. The room was great and roomy everything was very clean looking forward to staying again

Everyone of the employees was extremely helpful from the front desk to the cold lounge, and the bell hops went out of their way to welcome you. The room was great and roomy everything was very clean looking forward to staying again

Nice hotel with good location. A bit worn down but I heard from hotel staff that remodeling will start in summer 2023. Friendly staff. The “amenity fee” charged on top of everything else feels like something of a scam, though.

Nice hotel with good location. A bit worn down but I heard from hotel staff that remodeling will start in summer 2023. Friendly staff. The “amenity fee” charged on top of everything else feels like something of a scam, though.

Very smooth stay

Very smooth stay

The hotel is older than advertised and not in a great condition. The first room I checked in had a panel missing from the wall. The hotel was able to move me to another room that was ok, but a bit drafty. The bed is a smallish king (may have been a queen actually).