Staff and guest were great!! Anytime I needed anything they were there quickly and with a smile.

It was a decent place, but the upkeep wasn't the best. We had issues with the toilet in our room twice and the last time I had to get out of pocket in order for them to change our rooms. Their restaurants were closed 1 night and the other nights you had to make reservations that we didn't know about. I loved the outside, which was right on the beach with the pretty clear, green and blue water LOL. The outside restaurant "Munchies" was the best and they kept the drinks coming. I wouldn't go back and wouldn't recommend to anyone to quick either.

Gilbert is the best! Was so helpful with everything we asked for!

The hotel is beautifully designed and the beach is amazing. However, you are constantly bombarded with people trying to sell things to you which is very negates the whole relaxation aspect. The room service options are pretty limited and could be a lot better. Variety of restaurants is good, but having to make reservations to dine at the restaurants is frustrating and communication all round was not clear and needs improvement.

Property and staff were very friendly I didn’t like the smell in the room and in the hall way it’s smelt of damp (wet dog)

Awesome facility, everyone was super friendly!!!

Great place to stay. Staff was amazing and very accommodating. We upgraded and did diamond club. It was good. The food at the resort is only subpar. The steak house was the best place we had food. Others were just really basic.

Everything was amazing

Siri good service

My stay and the staff was amazing. There was only thing that disappointed me. I made an attempt to get my room decorated for my anniversary. i was unable to after requesting it, and after seeing so many other room doors decorated it made me and my wife a bit disappointed.

Very nicely kept and aesthetic wise. Rooms: AC is not compatible with the room, constantly hot. Also TV keeps on glitching no matter the weather condition. Food quietly was good. Drinks in open bar can be better done when measured and not too sweet or too much ice. Also felt pressure to constantly spend at the resort other venues. Basic services like laundry are way too over priced. Had to use a local service which was a fraction of the price. The resort services are very over priced for Mexico in general. Staff and room service very on point ! Super fast and reliable. Would use this hotel chain in other countries.

My stay and the staff was amazing. There was only thing that disappointed me. I made an attempt to get my room decorated for my anniversary. i was unable to after requesting it, and after seeing so many other room doors decorated it made me and my wife a bit disappointed.

Our stay at the Royalton Chic was lovely. The resort is beautiful, and the staff are incredibly friendly. We did have the diamond club package, and we did have a bit of trouble with our butler in the beginning - we were not assigned one until a few days into our trip. Once we did get assigned Cesar, our butler, our trip went much more smoothly. Cesar was attentive and helpful and always checked in on us. We also had a few issues with attentiveness on the beach diamond side pool chairs - though, we spoke to Cesar, and he was able to help us for the four days that we were having issues. We did notice, however, the bigger the tip, the more attentive the staff - which obviously, due to low national wages, this does make sense. Though, we are the type of guests to give very large, generous tips at the end of the stay based on our service. So, I don't think this type of strategy worked in our favour, as they were more likely to help us if you offered them a tip. Though, this is not about all members of staff. The staff in the cafe, restaurants, and by the main pool, were so sweet and helpful. The staff, however, that tended to you at the beach were very much tip-motivated. Which again, is fine, but obviously not for our strategy, so we understand that now for next time. Overall, we did have a great time - we were able to relax as diamond club members as well as join in on the fun and excitement of the resort. There were parties every day or night and so many great activities!

Our stay at the Royalton Chic was lovely. The resort is beautiful, and the staff are incredibly friendly. We did have the diamond club package, and we did have a bit of trouble with our butler in the beginning - we were not assigned one until a few days into our trip. Once we did get assigned Cesar, our butler, our trip went much more smoothly. Cesar was attentive and helpful and always checked in on us. We also had a few issues with attentiveness on the beach diamond side pool chairs - though, we spoke to Cesar, and he was able to help us for the four days that we were having issues. We did notice, however, the bigger the tip, the more attentive the staff - which obviously, due to low national wages, this does make sense. Though, we are the type of guests to give very large, generous tips at the end of the stay based on our service. So, I don't think this type of strategy worked in our favour, as they were more likely to help us if you offered them a tip. Though, this is not about all members of staff. The staff in the cafe, restaurants, and by the main pool, were so sweet and helpful. The staff, however, that tended to you at the beach were very much tip-motivated. Which again, is fine, but obviously not for our strategy, so we understand that now for next time. Overall, we did have a great time - we were able to relax as diamond club members as well as join in on the fun and excitement of the resort. There were parties every day or night and so many great activities!

Everything was great

Everything was great

loved everything about this resort!

loved everything about this resort!

I think this resort is an average resort. The food was low to average quality. We tried various restaurants such as the excite sports bar, steak house, Vespa Italian restaurant, elements buffet, etc… and they were all a little disappointing. Not sure how mashed potato’s and bread could be poorly done but they managed to do that. Some options such as pasta and of course tacos/chips were decent. The hotel itself is generally clean - we did see a few stains on our hotel room. The ceiling seemed to be leaking in various areas in the resort. With that being said, the outside the resort is generally clean with beautiful views. The beach is quite clean with little seaweed. The service was also pretty good with most being friendly. Something to note is this hotel leans towards hip hop/rnb fans as that was all they played for the most part.

I think this resort is an average resort. The food was low to average quality. We tried various restaurants such as the excite sports bar, steak house, Vespa Italian restaurant, elements buffet, etc… and they were all a little disappointing. Not sure how mashed potato’s and bread could be poorly done but they managed to do that. Some options such as pasta and of course tacos/chips were decent. The hotel itself is generally clean - we did see a few stains on our hotel room. The ceiling seemed to be leaking in various areas in the resort. With that being said, the outside the resort is generally clean with beautiful views. The beach is quite clean with little seaweed. The service was also pretty good with most being friendly. Something to note is this hotel leans towards hip hop/rnb fans as that was all they played for the most part.

Entertainment staff was great. Restaurant and food not so much. Charging for drinks for level 18 was unexpected and should not be done at “all inclusive” resort. The hotel was kept clean.

Entertainment staff was great. Restaurant and food not so much. Charging for drinks for level 18 was unexpected and should not be done at “all inclusive” resort. The hotel was kept clean.

Absolutely beautiful property. Everyone was welcoming. Walking distance to the stores. Excellent customer service. We will definitely be back.

This resort was very clean. Very nice rooms and the beach is amazing!!!!!

This resort was very clean. Very nice rooms and the beach is amazing!!!!!

This property was very clean and beautiful! However, the pool needed more daily cleaning. There was lots of trash floating around the pool (cups, french fries, breaded shrimp). Also, the food was not that great. Breakfast was good but all other options were fried foods.

I stayed as a Diamond club member. We were supposed to have a butler, which we did not see except when we first checked in. The diamond club lounge could only fit 3 guest. Every where we went they tried to charge us extra. The building had no AC except in the rooms. It smelled like mildew and water damage. Our television was not working. The activities was lame and the roof top pool was unusually unless you bought a $300 cabana. The other pools were too small for the amount of people. I was in my room undressed and a cleaner walked into my room without knocking.

Nice property with amazing breath taking view. Definitely a place to party. Drinks were good. Downfall the elevators took forever to come up or down. Unless you’re a Diamond member getting access to the reservation for restaurants there is nearly impossible.

Nice property with amazing breath taking view. Definitely a place to party. Drinks were good. Downfall the elevators took forever to come up or down. Unless you’re a Diamond member getting access to the reservation for restaurants there is nearly impossible.

I stayed as a Diamond club member. We were supposed to have a butler, which we did not see except when we first checked in. The diamond club lounge could only fit 3 guest. Every where we went they tried to charge us extra. The building had no AC except in the rooms. It smelled like mildew and water damage. Our television was not working. The activities was lame and the roof top pool was unusually unless you bought a $300 cabana. The other pools were too small for the amount of people. I was in my room undressed and a cleaner walked into my room without knocking.

This property was very clean and beautiful! However, the pool needed more daily cleaning. There was lots of trash floating around the pool (cups, french fries, breaded shrimp). Also, the food was not that great. Breakfast was good but all other options were fried foods.

I waited months to go on this trip only for it to be a disappointment. The food gave me a stomach bug, It seems like the staffs don’t all have the same information with when it comes to concerns about the hotel, and my door was locked and I was going to be charged for some thing I didn’t do! it all just seemed very unprofessional, to top it off when it came to me checking out I was charged an additional $27 for a checkout fee that I see nowhere on their website. I definitely don’t recommend this hotel.