Reception wanted a credit or debit which I refused resulting in a huge standoff

Reception wanted a credit or debit which I refused resulting in a huge standoff

Disappointing Stay - Avoid This Hotel I arrived at the hotel at 4 PM, only to be told my room wasn’t ready as it still needed cleaning—even though check-in was supposed to be at 3 PM. After insisting on getting a room, the receptionist called the cleaner, telling her to “speed up” because I was getting stressed. I waited half an hour, feeling ignored and increasingly frustrated. The receptionist never apologized and claimed she couldn’t offer another room because she had already made too many changes that day. I requested a discount for the inconvenience, but the manager refused and instead offered an extra two hours on the last day—a poor attempt at compensation. The room itself was another disappointment: • The bathroom had a poorly designed sliding door that didn’t close properly, leaving a large gap and offering no privacy. • The heating didn’t work, making the room uncomfortable. Overall, this experience was unacceptable. I would never stay here again and strongly recommend avoiding this hotel. Photos attached for reference

Disappointing Stay - Avoid This Hotel I arrived at the hotel at 4 PM, only to be told my room wasn’t ready as it still needed cleaning—even though check-in was supposed to be at 3 PM. After insisting on getting a room, the receptionist called the cleaner, telling her to “speed up” because I was getting stressed. I waited half an hour, feeling ignored and increasingly frustrated. The receptionist never apologized and claimed she couldn’t offer another room because she had already made too many changes that day. I requested a discount for the inconvenience, but the manager refused and instead offered an extra two hours on the last day—a poor attempt at compensation. The room itself was another disappointment: • The bathroom had a poorly designed sliding door that didn’t close properly, leaving a large gap and offering no privacy. • The heating didn’t work, making the room uncomfortable. Overall, this experience was unacceptable. I would never stay here again and strongly recommend avoiding this hotel. Photos attached for reference

Pictures did not show that the room didn’t have a window. Kept showing the penthouse room. Very very small room. It was okay for our stay. But I think they should mention that you could get a room without a window. My friend doesn’t cope well with small spaces and the fact that room didn’t have a window made it harder for her. First receptionist was lovely and helpful the second not so much . Really close to the overground, good location and lots of shops and supermarkets close by.

Pictures did not show that the room didn’t have a window. Kept showing the penthouse room. Very very small room. It was okay for our stay. But I think they should mention that you could get a room without a window. My friend doesn’t cope well with small spaces and the fact that room didn’t have a window made it harder for her. First receptionist was lovely and helpful the second not so much . Really close to the overground, good location and lots of shops and supermarkets close by.

Always so easy and lovely

Always so easy and lovely

Room size was fine although 'large' it was not. Bed was so uncomfortable and under the top sheet the mattress topper underneath was stained and dirty. one thin pillow as well with no spares in the room. Desk staff were friendly and good but that's where the positives end unfortunately.

Room size was fine although 'large' it was not. Bed was so uncomfortable and under the top sheet the mattress topper underneath was stained and dirty. one thin pillow as well with no spares in the room. Desk staff were friendly and good but that's where the positives end unfortunately.

Really good place to stay for one night as a solo traveller. Basic en suite and clean. Important for some that some rooms will have no window like mine. Friendly welcome at reception.

Really good place to stay for one night as a solo traveller. Basic en suite and clean. Important for some that some rooms will have no window like mine. Friendly welcome at reception.

Convenient hotel. Comfortable generally. Helpful staff. Pillows, foam, uncomfortable Flat bedsheet not big enough so became untucked.

Convenient hotel. Comfortable generally. Helpful staff. Pillows, foam, uncomfortable Flat bedsheet not big enough so became untucked.

We had a medium room and it was a really good size with a big window, it had air con and the WiFi was good, easy check in and check out and good customer service. My main bit of feedback would be that the pillows weren’t very good, very flat. Otherwise a really good experience!

Cosy, does the job for a cheapish stay in London.

Great location but rooms dated now and no fresh towels on second night. Superb price and value but needs a bit more customer service to get more stars. Also shower door doesn't shut properly .

Cosy, does the job for a cheapish stay in London.

Great location but rooms dated now and no fresh towels on second night. Superb price and value but needs a bit more customer service to get more stars. Also shower door doesn't shut properly .

really hot rooms and very noisy

really hot rooms and very noisy

It was good

I booked kip because of the location and the price and i wasnt expecting anything amazing considering the cost. So the flimsy bedding and pillow and tiny space with no window didnt upset me. When I arrived I was confused why so many left their doors open until i was in my room for an hour. Im from Florida and keep my home temp at 75 degrees and this room got so unbearbly hot and stuffy I couldnt stand it.the fact that these rooms have such little airflow is honestly worrisome and should be a safety hazard. The shower didnt have soap dispensors filled and the water burnt me because the water flashes hot to cold while your showering. Im talking steaming burning hot. When I contacted Kip they told me i could get a fan from the front desk (which did nothing) and didnt even acknowledge the shower. My last straw was when i walked back into my room and my room had been cleaned. When i checked in i was told my room would only be cleaned if i put the notice on my door to do so. My room was a mess from getting ready and i had left my undewear and jewelry out so i didnt want my room serviced. So when i came back and found my private belongings moved about i found it violating. So i packed my things and checked out early. When checking out i informed reception of what happened and the only thing they said was " thats odd because usually we get complaints that they dont clean the rooms that put their notice up" which i was just speechless. I asked if i needed to sign anything to check ..

As it is described, Kip is a basic and functional place to stay in a convenient location at an affordable London price. There are the basics and it did the job as a room for the night. It was fairly clean but a bit run down. Our air con worked (large double room). Convenient cafes and shops nearby to get breakfast/supplies

As it is described, Kip is a basic and functional place to stay in a convenient location at an affordable London price. There are the basics and it did the job as a room for the night. It was fairly clean but a bit run down. Our air con worked (large double room). Convenient cafes and shops nearby to get breakfast/supplies

Amazing spot to stay. Compact, clean and cozy. Definitely coming back

Amazing spot to stay. Compact, clean and cozy. Definitely coming back

Hotel is fine, clean, comfortable. Entrance is not clear and you must take an elevator to enter the property; no stairs.

The room size and condition was as expected for a ‘cabin room’ very similar but perhaps a better quality to easy hotel. The massive massive draw back was no ventilation and air conditioning. The room was swelteringly hot throughout the night.

We had a medium room and it was a really good size with a big window, it had air con and the WiFi was good, easy check in and check out and good customer service. My main bit of feedback would be that the pillows weren’t very good, very flat. Otherwise a really good experience!

The room size and condition was as expected for a ‘cabin room’ very similar but perhaps a better quality to easy hotel. The massive massive draw back was no ventilation and air conditioning. The room was swelteringly hot throughout the night.

I had stayed at this hotel several times before the pandemic and always had positive experiences. However, during my recent visit with my wife and daughter, I was disappointed to see how much the quality has declined over the past few years. Upon arrival, the reception area felt more like a bank, with screening that created an unwelcoming atmosphere. While the receptionist was efficient, the warmth and friendliness that used to make this hotel stand out were noticeably absent. The room itself was clean and generally acceptable, but it lacked the thoughtful touches that once made a stay here feel special. The complimentary coffee that was previously offered in the reception area has been discontinued, which was disappointing. The most significant issue was the lack of functioning air-conditioning throughout the hotel. Our room was uncomfortably stuffy, and with no fan provided and windows that barely opened, it was difficult to stay comfortable. On a positive note, our room included a kitchen area with a fridge, which allowed us to purchase ice from a nearby shop in an attempt to keep the room somewhat cooler. I used to wholeheartedly recommend this hotel to others, but unfortunately, I can no longer do so. The decline in service and amenities is too significant to overlook.