Location and the quality of breakfasts

Customer Service and the hotel staff

Location

Main entrance was confusing

Location

Breakfast options were limited and unable to split beds for a family of 4. So when they suite check if they can split beds for kids/teenagers.

Location was good for catching transportation. Staff were super friendly upon arrival and very helpful. Room was comfy and clean with good views.

Breakfast menu was limited , and being given an allowance for breakfast was not that welcome, especially given the room cost.

Right at the downtown

We have to ask for extra things, booked for 3 people and only setup for 2.

Great room with separate lounge area.

The location is a little unsafe. Hotel check-in was slow, initially asked if they could help me then, then said "no, wait", and served someone who had come after me!

Nothing

No

good location and good accommodations

nothing

location

The stafd were exceptionally kind.

The staff.

It’s always a lovely place to stay. The staff are incredibly welcoming and helpful. The entrance and lobby are clean and elegant (also there’s a beautiful light and subtle scent when you walk through!). It’s family friendly; walking distance to all the best shopping, the best food, and the best attractions! Teenager (and Mom) approved.

comfortable beds, good shower, separate lounge/tv area

location isn’t great, close to Gastown

location

we didn’t get the Bonvoy amenities because we used Booking.com

Location suited our needs;

Felt the room was way over priced for what it was.

The room configuration: separate bedroom and living room with sofa and chairs and desk.

A few times (twice) housekeeping forgot to give us a new bath mat after they cleaned our room.