The lobby was beautiful, nice location, not far from shopping, restaurants, airport etc

The rooms are old and outdated. The hallways and rooms have a smell as if the carpets need to be deodorized . Old furniture and outdated a/c units in rooms. It was just OK. The shower was really nice and up to date. The beautiful lobby is deceiving compared to the rooms. Wouldn’t stay again

The room was old, dingy, broken phone and fridge.

Room was very outdated and not worth the money.

This is what I sent corporate ! I still haven’t got my money back ! If I could give your establishment zero stars I would. We didn’t have a functioning toilet in the room , we had to walk across the hall to use my parents bathroom, which by the end of the trip wasn’t working as well. My husband is a plumber and your facilities plumbing is awful. Our bathroom door never closed , every time the kids needed to shower or us adults, the door wouldn’t shut, it opened completely - which gave us NO privacy. You guys charged us 150$ for “damage” for the bloody sheets YOUR HOTEL PROVIDED. we never once complained about having to walk OUT OF OUR ROOM TO USE ANOTHER BATHROOM, OR THE NASTY SHEETS, WE USED OUR OWN BLANKETS WE BROGHT FOR THE KIDS! We gave you a heads up that you need to get a plumber to look at your bathrooms! And In turn for us being KIND and NOT complaining you hit us with an UNAUTHORIZED CHARGE FOR DAMAGE WE DIDN'T DO! check your books, the receptionist notated it when we left for maintenance to check out ! We let the front desk know about your toilet, KINDLY. Next , let’s talk the pool. We arrived and it was closed , the front desk let us know it would be open later in the afternoon due to cleaning. When we went in there was old nasty food all over the seats , MULTIPLE false eyelashes from other patrons on the table. Not ONCE did we complain about the establishment. I CLEANED UP THE POOL SO OUR CHILDREN COULD SIT AND EAT IN A CLEAN AREA! the bathroom in the pool was backed up as well, along with not being clean! When we saw this atrocious “ room damage fee “ and called the front desk, the man we spoke with WOULDN'T LET US TALK TO A MANAGER , AND THEN THEY HUNG UP ON US ! if I could write a bad review on you guys I would ! But it shows enough online …. with your one star reviews …. How nice your establishment really is - it’s funny you guys turned off the comments on your reviews online. I want my money back !

EVERYTHING - IM STILL DEALING WITH TRYING TO GET MY MONEY BACK!

Great area and the hotel looked luxury-esk.

The room wasn’t completely clean. Sheets had hair and other stuff. I didn’t sleep under the covers.

The location was great. The shuttle driver was pleasant.

The property has some flooding. There was only floor open. The hotel was a ghost town. There were garbage receptacles everywhere to catch the water. I woke up to an excessive amount of drilling and banging right next door from the repair work that I was never told about at check-in. My three day stay turned into an overnight stay because i was there to relax and couldn’t due to all the noise. The manager actually lied and said they was no flood but they were doing renovations which I found interesting.

Elegant Ambience, sufficient amenities, quiet. Free Airport Shuttle. Tea station in the room and in the lobby

In the early morning at check out, staff MIA.

Very simple breakfast items. That’s ok Great location. Very friendly staff

Nice pics

The place flooded there was no hot water and we were made to leave evacuate the property.