Nähe zum Masjid Al-Nabawi, sehr gute Ausstattung, Service, inkl. Restaurant

Software zur Steuerung der Aufzüge soll optimiert werden, teils lange Wartezeiten

لا شيء

الموقع حيث البعد مع الكثافه العدديه الموظفين غير متعاونين وقد تم رفع شكوى بخصوص حجزنا وانتظارنا الطويل لدخول الغرف المصاعد زحمه الازعاج في الممرات والفوضى الأكل لا بأس تأخر في طلبات خدمة الغرف

The hotel was very close to the masjed, not more than a 100 meter walking distance, also all the supermarkets and food shops are few meters just around the hotel. The staff was super helpful (specially guys in floor 11,) never asked them something and they didn't do it fast and cleaver

Elevators were horrible seriously, sometimes we waited up to 20 minutes to go down to the masjed

مزيد من التقدم والتوفيق مع رجاء نف س الغرفتين في الحجز القادم

كل شئ اعجب العميل بضل الله ولذلك حجزنا في رمضان

Location and the size of the suit

Electricity and lighting control

The bed, linen, towels and furniture was excellent. Super clean and breakfast was very very impressive.

The elevators are a little small but you’ll realise there two sets of elevators so use both.

النظافة والرائحة الزكية وتعامل الموظفين السعوديين في الاستقبال واخص بالذكر الاخ فيصل المصعباني قمة في الرقي والفزعة الحقيقة ما قصر معي الله يكثر من امثاله

لا يوجد

Clean and near to haram

They charge for parking…!!

The cleanliness & privacy

Windows not able to open in bedroom to allow fresh air to circulate

Location , breakfast, Luggage hold service

Busy reception, toilet is small and not up to the expectations for the price you pay .

Great room service. Special kudos to Al Amin from the house keeping team.

We arrived at 4am and the behaviour of the staff at the reception was very rude and unwelcoming. Formed a negative impression about the hotel. Everything else went well.

Just the location

Ripping off, terrible customer service, rude staff, poor beds

La gentillesse du staff, problèmes très vite résolus par le service clientèle et le service housekeeping

Location to the haram

Upon my check in, bathroom was dirty, muggs in rooms were dirty, housekeeping tried hard to rectify Bathrooms very very dirty and not up to standard at all Rooms have poor lights and very dirty, not worth looking under the bed Housekeeping staff try very hard to ensure guest satisfaction unfortunately the rooms still remain very dirty Management at breakfast is totally appauling, no1 to direct you to an available table, staff cleaning the tables look as if though they doing you a favour and juz clean overal surface leaving crumbs behind If you 5 mins late for breakfast, you not allowed in The hotel is premier for its location and accessibiliy to haram

The Location was excellent, the room was clean but it was small and there was no window. Felt like in a box. A bit overpriced but considering the ease with the location, it was worth it. the staff was very welcoming and they extended my check out with a smile.

Room Size and the food which was served in the room was just ok.

Хорошее расположение, удобный номер, все чисто, аккуратно, разместили раньше времени, была ошибочная бронь, денег не сняли, за что благодарен отдельно.

Вид на стройку, шум со стройки, не работал один из телефонов

Everything was good, this is the third time we have stayed in the hotel.

bathroom was a bit tight/ small - the wash basin / sink too close to toilet

Location

Everything old.. Esp bathroom

Im not happy

Cleaning

nothing

clean

The staff are excellent specially Renad and Asil they were very supportive and do what it takes to satisfy the customer In addition, the hotel is very clean and location is exceptional.

None

Close to haram

Only one block from gate 330/329 of Haram. These gates are close to female praying sites and not far from men praying sites. The suite is roomy with superior cleanliness, organization, and furniture. With 3 TVs and super fast free wifi it was very comfortable time for the whole family. Moreover, staff, nevertheless receptionists, were very professional and friendly. Every time I stay in this hotel it keeps the same standards.

Price was a bit high.

Staff cooperative

Nothing

the location. stuff are nice and friendly. all the necessary shops and restaurants are nearby.

nothing