rooms were exceptional, clean and luxurious.

noise from the room below

Nothing.

Nothing luxury about the rooms I’m afraid, and breakfast was shocking.

We love the place will definitely be back

Opted out of breakfast planned elsewhere. Staff really noisy from 5:30 am. Hot tub not working. Things from other guests left in room.

All good , rooms are very luxurious , although i felt the bed pillows to not be too comfy. No real complaints though. Good locations 5 / 10 mins from town

Very quiet, lovely room - spa bath amazing- huge telly

Very little room for outside hot tub , expected bit more in the room ( coffee machine, etc) for the price we paid

everything about the room was absolutely perfect beautiful

the fire alarms went off around 9:30 me and my partner were both asleep they went off for around 30 mins we didn’t have a clue what was going on they were so loud is was ridiculous staff came in and checked all rooms they finally knocked off we got back into bed and they started again for about 20 minutes. staff came back into all rooms and then they started again just didn’t comfortable after that worrying incase they came back on during the night

The room was nice, quiet, and private. Views from the windows are nice. The hot tub for 2 was very private as well. The room size was ample and breakfast was a 7/10. The Milton Brown toiletries were lovely and the walk in shower was fantastic.

I booked this room (Acacia) because of the spa bathtub (it’s main feature) however, only 1/2 the jets worked on it. After questioning staff, they told us we needed to make adjustments to the settings. However, after following all instructions it still didn’t work. When I mentioned this again at checkout, they didn’t offer to compensate me for the inconvenience. The building is older and has had some renovation work, some of which looks dated. We had a loose wall socket next to our bed that was coming off the wall, however, had a sticker on it indicating it passed inspection.

The welcome at the hotel was pleasant. However for that money I do think you should be shown to your room properly. They should have a member of staff waiting for you on your arrival to show you to your room and to make sure you are satisfied with it.

Room was very hot, full of flies, strong smell of chlorine, unfortunately our room was next to the kitchen so no lie in, constant noise. Breakfast was late and not great. Got charged a late check out fee with no notice from the hotel, they just took the money - they delivered our breakfast late, which delayed our departure. Not responded to my last email regarding it. Won't be staying again, there are definitely nicer places with better customer service for the same price if not less.

modern and elegant