On arrival when checking in we were shown to our room which wasnt in the main hotel it was outside accross the car park in a seperate building would not have booked if we had known this but hey ho, Upon entering the room it was clear that the cleanliness was not up to 4 star standard the bedside tables made from books were very dusty & all around the bed very poorly cleaned, the shower leaked onto the floor when showering & large brown water stains in & around shower. slept very well but next morning at breakfast the fried breakfast was all cold even though a hotplate was used & the coffee was brewed to extinction & luke warm as well, all in all not a pleasant experience for a quality 4 star hotel, you left 2 people very dissapointed. would think twice next time.

The room in the "new section" was very good, well appointed and nice and warm.

We should have been advised that the room allocated to us was "across the other side of the car park". Had it been raining this would have been inconvenient when checking in or when going back to reception. Also anyone with mobility problems would have struggled to navigate the steps down to the car park We were told that the bar stayed open until 11.00pm, but everything closed down at around 9.45 and we could not find anyone to ask.

Staff went above and beyond for my wedding anniversary- staff were helpful with my requests and warm with their communication - we will be returning

Goede lokatie

Prijs kwaliteit verhouding is niet OK, kamers gedateerd.

Great location

Rooms didn't smell clean and we're small and dark. Not like the photos. This hotel is definitely not worth the money.

Amazing location, few minutes from all major attractions. Great breakfast and very helpful staff. 100% will stay there every time I visit Oxford.

Location was perfect for exploring the beautiful city. Staff were courteous and very helpful. I asked for a quiet room and that was what I got. I will definitely return.

No heated towel rail in the bathroom to dry towels.

Restaurant meal

lovely shower

view from window was a wall

Lovely hotel and good decoration but I think it’s VERY overpriced for what it is. We only stayed there as a last resort and to be close to the Magdalen ball. For that price breakfast should definitely be included.

Old style attractive property. Brilliant location.

Needs modernising in places. The rooms/carpet is a little dated. I thought it was expensive for what it was but the building is really lovely.

The restaurant was lovely

We paid a very high nightly rate for a premium room with a view and were put on the top floor claiming to be the “premium rooms” which are the exact opposite of what they are- it was old, smelly, tiny windows, low ceiling, awful bed, terribly furnished. We went back to reception and I over heard the front office lady checking another couple into the “new annex” building for a fraction of what we had paid/ when i went up and complained about our room, they said they were fully booked and nothing they could do. I didn’t budge and they finally found us a room in the new annex building which is a lot nicer than the original building where you check in. Overall, it was very disappointing and ruined our stay.

Location

Bathroom had not been cleaned specifically the toilet had not been flushed/toilet seat was filthy which created a bad odour in the room.

The location was fantastic, the check-in was easy and the staff seemed nice.

The bed (especially the mattress) was very uncomfortable. It was lumpy and hard. Also, the room was very small, but this is to be expected from such an old building.

Extremely clean and quiet. And super comfy bed

The lack of help lugging a suitcase up 3 flights of stairs, and being told that I had had breakfast and was being charged for it (when I hadn’t)

Perfect location, nice decor, friendly staff, nice restaurant

Our room was downstairs with no elevator

The location was perfect for me and a lovely hotel.

The awful creaking groaning noise coming from the vent in my room, I had to put tissue paper in my ears to try and block it out.

Unresponsive when my travel plans changed

Very near College we were visiting

The location and high standard of the furnishings. Excellent breakfast.

excellent breakfast

Very well maintained property and very good staff as well. waiting for the email from the hotel to register for loyalty program and get points for the last stay.

Should have elevator access for all rooms.

Location was perfect

Had to go downstairs to order room service Room was only done on 1st morning and not after No lights by the mirror or plugs close enough to use hairdryer and mirrors Bed and TV were in positions you couldn't watch the telly in bed

The location is in the city centre and easy to go to the University of Oxford. The staff is friendly and helpful. The service is quite good.

They do not have a lift to go to the third floor. The lift only goes from the first and second floor.