Close to the staition

Clean

service

bed was a little hard

the facility is really up to standard

Everything was perfect. Good location, delicious breakfast, comfortable room and bed.

nothing

nothing

can walk to station, the building is very luxury new, breakfast is very good.

Very clean room, nice breakfast, great service attitude.

Sound isolation, there is a constant water/pipe noise.

The room was clean and the hotel staff members were all very helpful. They have organised a room with a view of Mt Fuji for me.

A short walk from the station but it was fine as it was connected from a shopping centre in the station to the hotel. Also it was all flat.

Before going to the hotel find out where to park and how to reach the lobby after parking - apart from this everything else was so nice

Felt the bubble era richness in the building and materials used then

nice environment and always clean with exceptional staff helping you 24/7

N/A

clean

no washing machine, the price is not included breakfast

Excellent facility and location. Although it is an old facility they have maintained it quiet well. Great view of the city from top.

Nothing

Good Property, Prime Location

Good Property, Prime Location

The high floor rooms had a good view of Hamamatsu. The breakfast was exceptional.

close to train station and close to Shopping area

the room was very small.

convenient location

The room was small (Premium Comfort Floor? No evidence of this) and tired: scuffed furniture and wallpaper. Antique television. For the premium price I would expect much better. The Japanese restaurant served pleasant food but the room had the charm and atmosphere of of an overlit school cafeteria. The insistence on a bulky perspex screen between two people who were sharing a bedroom was ludicrous and uncomfortable. The waitress’s assertion that it was to protect other diners (one other table 10 metres away and no screen between us and them) was silly and insulting.

Room and amenities are great. Breakfast was good too. Front desk staff sanitized the counter including writing pad and pen between 2 customers. Very thoughtful in pandemic times.

Specials menu for room service was only in Japanese..not foreigner-friendly (as opposed to all other signs and instructions available in both Japanese and English