staff was very helpful

The location of the accommodation is really near the Shanghai Hongqiao Airport and Train Station so it is easy to commute for business travels for instance. The Primus Residence is very comfortable, the room is spacious, they amenities are complete, they provide amost everything needed when you ask. Access to the Primus Hotel (another building) swimming pool. Unfortunately, it got closed due to area covid restriction mid-way through our stay.

The location on a more practical & lifestyle aspect is quite remote, it is not in a dynamic commercial area. There are few convenient shops around and simple restaurants only. Also, it's more significant if you travel with family and kids, there isn't much activities around, and no parks for instance. Also, some amenities (kids playground) that are not being used often had major hygiene issues. We found dead and living insects there, and it took 3 reminders to properly clean them. One staff member at the front desk SHOULD NOT work in the hospitality industry, he lacks the basic communication skills and etiquettes (and I spoke Chinese to him) for welcoming guests.

Amazing location, close to the airport. Clean and comfy rooms.

Liked that the receptionist remembered me .

There was a shirt hanging in the wardrobe .

breakfast is too expensive.