Continuous noise at night inside the hotel, doors slamming etc

great location room a bit small but functional great breakfast

Location of hotel was good, entrance looks grand and there was sports facilities and a nice garden.

The room we were given was not part of the main building. There is an annex building at the far end of the car park which is nothing like the photographs on the website. It is a brown 70s looking block building, to access this you have to go through the entire main building, across the car park and you don't feel part of the resort. Rooms looked tired and no view outside of the grounds or main building. It is quite a long walk to get to any of the main facilities or to feel like you are actually in the resort. Also bad experience with staff when the lock to our room broke. Made to walk back and forth 4 times between our room as reception (which is not easy to get to) before they would believe the lock was the issue not the key card. They eventually sent a maintenance person to check and only after that did they attempt to resolve the issue. Very disappointed with our stay, not at all as was described or shown on the advert or web pages despite paying a reasonable amount of money to stay there.

The location of the hotel was lovely .The suite we stayed in was nice and roomy.

We were phoned by the hotel prior to our arrival about a dinner reservation which we had pre booked.We were not told on the phone about there being a limited menu.It would have been nice to have been told before hand .The breakfast was very not organised.We were not taken to a table .The tables were all dirty with plates and cups not cleaned away .We had to ask four different members of staff for a hot drink .

Breakfast was good.

Fans outside of the room were quite loud and room was quite small.

The ground and the recreation facilities were very good. The food choices for breakfast and dinner were excellent. The rooms were a good size and well equipped. The staff were helpful.

If you want to go into London CBD each day without transport the location is a bit far away.

Grounds, comfy beds, bar

Rooms small, Outlook was air Co ditioning unit then grounds. No room service..no hot tub in leisure area

restaurant and grounds

room bit cramped forgot dish of food so served last at table

The facilities were great and the guest lounge comfortable for a relaxed afternoon

Layout of the bedroom was very odd and made it feel small. Bed was quite small.

Good selection. Well presented and kept topped up.

Tea was at best lukewarm.

location, beautiful building and grounds.

Our room overlooked a roof of another annex.

Location brilliant for rugby.

Our room was very small but adequate. As it is a spa there were loads of children around in the bar area. Breakfast was cold!!!

The hotel is was so beautiful , breakfast good, staff was friendly and smile.

only I wasn't like the bedroom it was so cold when I was check in ,the air-conditioning was on 20 the degrees in outside 0 degrees .The bathroom as well was so cold.

The Lensbury helped save our family Christmas! On the morning we were due to travel to London to stay with family we heard that we'd have to make other arrangements due to Covid in the house. The Lensbury had one family room left so we snapped it up. The room had two double beds at either ends of the room and an en-suite bathroom. We were on the third floor with a view to the river. The staff were great, and we had a comfortable stay. The breakfast buffet was of a good standard, and the coffee bar does great coffee and cake.

The only thing that went wrong was that we'd booked (by telephone) a table for Christmas lunch, and found out some hours later that they were already full and shouldn't have taken the booking after all. The member of staff called us to apologise, and fortunately we were able to make alternative arrangements.

location was good for what we wanted.

The bed was tired and the mattress had collapsed on the edge.

breakfast super fine

we want back to there in summer and stay more nights

Location it's easy to find and impressive building as you arrive. Parking is easy enough to find. The spa treatments were exceptional, and this was the only best part of the stay,. I would come back again for the massage! It's clearly a good location for gatherings.

Misleading to find out we were staying in a separate building and had to walk across the car park (on a cold December evening) between the health club, and the main building with the spa and restaurant. We were not prepared for that! Our building looked like a student hall. Our twin room was tiny and had no bathroom door so no privacy. The safe and fridge door in the room was stuck and we could not open at all, so there's no point even having that in there. The restaurant food menu was standard but could have been better. I had a steak medium rare, it arrived mediocre and with cold cherry tomatoes on the side. For breakfast we were told there were no tables left and had to eat our buffet breakfast off a sidetable, which did not feel very accommodating.

staff were so friendly and accommodating. food was excellent. hotel was clean. beds were extremely comfortable. facilities were excellent.

Interior design: a)reception area itself was underwhelming. b)dining room(s)/lounge/bar was confusing, looked empty and unwelcomining, both need designing properly.