On arrival, staff were immediately friendly and welcoming. All facilities were explained and I felt like I was a VIP. Service was exceptional.

I had no issues and no problems with the staff, the facilities, or service.

The staff were friendly and helpful, the food was very good and my room was spacious, clean and comfortable.

Nothing.

The purpose of my visit with my son was to attend the Six Nations Rugby match on 12 Feb 23 (England v Italy). As the accommodation was in Richmond, it was in an ideal location. All the staff we came into contact with were extremely polite and very helpful with anything that we required. All the food we tried (Breakfast and Lunch) was also extremely good and very nice.

Unfortunately the room didn’t live up to everything else. The room was quite tired with regards to missing handles of the bedroom furniture, headboards not in line with the beds, carper had stains on it near the waste paper bin. The bathroom floor was rippled and coming away from the floor itself and the extractor fan was filthy and clogged up with dust.

Nice room, great staff, very very helpful, fantastic breakfast, nice and quiet area, beautiful pub for a drink or lunch, WiFi worked well.

The beds were a little hard, mattress toppers or new mattresses would make the stay more enjoyable…

Area is very quite Room was simple but clean

Could hear the people/kids next door (wall was a partition) The mattresses were old spring mattresses.nit very comfortable. The breakfast was only ok - low cost cereals and tea was poor.

Ate our evening meal in the pub which was lovely, staff were friendly and helpful

all good

fantastic food and a gracious host. lovely homely feel.

very convenient for a one night stay. staff were really friendly and accommodating

very worn round the edges

The friendliness of the staff

A bit dated. Could do with a makeover

Loved the cooked breakfast!

The breakfast was fab and the staff and Landlady were so friendly. We were made to feel really welcome. As for the location, it was great as not only did you have everything a stones throw away it was ideal to catch the tube to visit Kew Gardens.

No fan in the bedroom.

lovely friendly staff

nothing

Big room, and big bathroom where shower worked excellent! (Not always the case in Britain!) Great breakfast and friendly and helpful staff. It takes about 15 minutes to walk to the Main Street.

Wi-Fi did go off all the time. No fan in the room although it was rather hot.

Pat was very friendly. The room was clean and comfortable.

Nothing

The people who run the pub were friendly, and I didn't have much to ask of them. I dined at the pub on the first evening and the meal was more than adequate - and too big for me to finish! There was a choice of three excellent real ales - this is in my book a big plus point.

The ensuite was so small that the washbasin was actually in the room - and there was nowhere to put toothbrush or toiletries. A simple glass shelf above the basin would have made a big improvement. The windows were not easy to open and it wasn't clear how safe it would be to do so. The bed was rather soft for me and the pillows very cheap and lacking in support. There were two armchairs, not very comfortable looking, in the room: both had only three legs and were fit for the scrapheap. Decent secondhand furniture is cheap and easy to acquire: the pub should do so ASAP. Quite small expenditure would make big improvements. Finally, you don't expect a lift in a pub, but they should make it clear at booking that you need to climb stairs. At 80, I can still manage them but not easily.

large clean bedroom, friendly welcome and a fantastic breakfast too

nothing

good old English pub

nothing, great place

Brillant pub with great accommodation was perfect for the Rugby at Twickenham Good range of beer and drinks and an adequate breakfast. Will definitely be back.