I liked the customer service that their employees have with customers. The different restaurants with very good variety. The rooms are very comfortable. Everything outside was beautiful.

The air conditioning in all the facilities did not work at its capacity. This included the rooms, and the restaurants, which looked and feel like saunas, during the day or night. This situation was sooo uncomfortable. Everyone was sweating at all times. I spoke with employees and with a manager in one of the restaurants and they told me that was like that always. This situation made me decide not to return to this hotel. Management has to repair the whole air conditioning system throughout the hotel.

We loved our stay at the Majestic Elegance, particularly because the staff were so careful to ensure we were having a good time. From 24 hour room service, to butler service with a direct line of communication via WhatsApp, we always felt our questions were answered.

The rooms required a key card to enter, and it was less than ideal as we had to carry the keycard around at all times and our room card receiver required many tries before gaining access. We also found the food to sometimes be overly salty (the soups particularly), and the drinks very sugary, but were pleasantly surprised by the dining options overall. There were always bars available to make drinks near all the pools and beaches.

The resort was great, The staff was wonderful.

The only issue we had was I paid for the Elegance adult only, but we had to stay in another building, they did give us a credit to use on some services but having made the reservation six months ago, I was disappointed.

Il n’y a que l’immensité des lieux qui est gênante. Sans quoi les chambres sont spacieuses, la literie est de qualité (même si la femme de ménage ne sait pas faire le lit)

Le nombre impressionnant des employés qui se baladent les bras ballants plongés dans une oisiveté déconcertante. Pour avoir le moindre renseignement il faut demander à plusieurs personnes la même chose.

O que mais gostamos, foi a recepção a atenção de todos. O pessoal do bar, sem comentários, uma mulher muito atenciosa chamada Maxima.

Beautiful location. Our room was spacious for the four of us and had everything that we needed. There were plenty of activities offered to fill the time if we had nothing scheduled.

Making the reservation through booking.com was our biggest mistake- there was no answer when I called to change my booking, and no response to email. This ended up costing us a significant amount more than what we should have had to pay. I described the food as "the okayest food ever". The only decent meal we had was at the Japanese restaurant. We are not picky eaters but no one in our group was able to find anything on the buffets that was even remotely good.

I have several grievances about my stay, and will like to know how would I be compensated? There were four blackouts one was extensive not only that or two separate days my first day and the third day there was a roach crawling across the main Buffay. As well as there are cats on the property. What do you have video footage of the bug crawling across the Buffay on the second day. And I strongly dislike cats. I was told that I could do one or the other get a credit while I’m I was still there, to spend in one of the stores or do paperwork. There are 42 people in our Party. I have not discuss the bug issue with any of them because none of them saw it. I was told everyone was being compensated for the two blackouts. That was before the other two blackouts happen. Not only should I get compensated for the blackouts, but there should be a substantial conversation for roaches crawling across the main Buffay on two separate days as well as a credit while I am here I would like to know a timeframe of a refund and would like very much for you to be done before I check out and pay the full amount of my stay. I return home on yesterday and spoke with the manager on shift prior to me leaving and my butler Orlando I was told the paperwork will be in and that someone would be contacting me some for a refund. I was told by the manager that they had to spray for the roaches, so there was knowledge that they had them prior to me arriving to this location.

great location gorgeous beach well maintained and clean accommodating and friendly staff spacious suites great atmosphere of relaxation as well as fun plenty of things to do inside resort as well as excursions elegance club was definitely worth it! our butler Richard went above and beyond for us

room service food was not great vendors on the beach could be very persistent and pushy