We stayed for two nights. It turns out all towels were removed after the first night but not replaced, probably by mistake. We went to the reception asking nicely for new towels without any result after an hour. We complained a second time asking more firmly for new towels without any result, again! After another hour, we went to the reception (by the way the room phone was not working) asking strongly for new towels. We never got new towels... Very disappointing, a bad experience...

Friendly staff always willing to help with any request you might have. Very wide rang of choice for breakfast.

This hotel is very big and quite beautiful, especially the surroundings - so much nature... frogs, bunnies, poneys, horses, cows, sheep - saw it all in just a 2 night stay ! Fairytale location ! The breakfast is amazing even if pricey (17 euros) but you will really enjoy it, very good quality food and large variety of milks and juices and fruit and snacks and cheese, everything ! The rooms are large !! I had quite a standard room and yet my bathroom had both shower and bathtub with jacuzzi. Very clean too and the reception / concierge staff were so kind, fast, and reactive, they helped with anything as much as they could ( lost item, taxi order, money exchange, local advice etc ). Loved it !

I had a 2 night stay and asked for slippers, a bathrobe ( its a 4 star spa hotel..) and body lotion. They didn`t want to provide this unless I payed for it.. also there was no water at all to be found next to the saunas, it would have been amazing to have a water fountain there or some jugs with cups... no private showers down by the pool/gym... so you have to go back up to the room.. and no massage/ treatments available, which is what I thought there would be in a spa hotel.

Lovely hotel with great restaurant and swimming pool. Just everything superb.

Nothing to dislike

Everything was ok but for the price I would expect bit more. Nice big pool.

The hammam and the sauna were not hot enough.

Comfortable rooms. Nice staff and the pool, sauna area is beautiful and big.

Location is a bit far to Alkmaar, most of the people go by car. So if you don't have a car it is difficult to enjoy the local activities.

Pool awesome. Dinner great.

Bathrobe use is an extra cost, so bring your own. There's also an *additional* "safety deposit", and that apparently will not be returned to you on checkout if you leave the robes in the room and unless you ask for a printed invoice.

Very large hotel, with lots of things to do. Great pool! We were at the restaurant, food was excellent, and the staff was also great! Can recommen!

The sauna area is not at standard. The designer and manager responsible for the facility for sure are not sauna enthusiasts, otherwise they would not create such a meagre piece of sauna. With a little effort and proper use of the space available this hotel could create a perfect sauna and steam room experience instead of just a "yes we have too" attitude. Additionally, I would like to mention, that the carpet floors should be replaced, your place is better than these worn out ... Over all, we stayed at other VALK hotels for breakfast, we loved it!

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Nice spacious rooms