The staff in the hotel and the restaurant were very friendly and helpful.

Outside of my window there was a family living outside of their car. Other motorists driving by left a heap of empty aluminum cans outside of their vehicle. It diminished my otherwise great view of the property.

The location of this property was fantastic. Not knowing the town, having never been here before, I couldn’t have hoped for a better spot. Situated in a safe, quiet corner amongst some nicer shops, there was little automobile traffic and very light tourist pedestrians. There was a major full-service bank the next block over. It’s a very short 2-3 minute walk to the south end of the Malacon. The river Cuale and it’s island of shops and restaurants was at the end of the block, with the Romantic Zone just beyond. 4-5 minute walk to the Lady of Guadalupe church. Driving-wise, it’s easy to access the main road north through the rest of city, and easy access to head south out of town to the Botanical Garden and Los Arcos. Likewise, easy to get back to. No dedicated parking, just on-street parking which can be difficult during the day, but by late afternoon or early evening spaces open up. We never had major issues in 6 days. The staff was friendly and welcoming and available for advice or help with services, including very reasonable laundry. There was always somebody at the front desk, they really kept a good eye on the place. We had a 2nd floor corner room with a good, wide view of the street. The room was large, we found the bed to be very comfortable, and while not a luxury property, it was very clean and in good repair. It would have been nice if there was a couch or some other seating, as there was plenty of space for it. The shower was large, the rest of the bathroom on the smaller side, with not much counter space for personal items. There was a mini-fridge for our water and such. All in all, we had a delightful stay and would absolutely book Hotel Porto Allegro again without hesitation!

The large room would benefit from a couch or other seating besides the bed. Not much else, we were very happy with our time there.

The room is bare bones but clean and safe. The breakfast was amazing and the staff was kind. The biggest problem I had was the price. We went last minute for Easter week so needed a one-night stay. They charged us more being Canadian than the Mexican people staying! We booked online and in Canadian dollars. They charged us American dollars and paid more than $300 for one night in a subpar room. The pool is an absolute joke! It is a tiny little hot tub-sized pool. The area is perfect and close to everything. If we only had to pay $100 it would have been perfect for a quick stay!

Pool!

great location and staff was very friendly. Free breakfast which was good.

the bed and pillows were extremely firm, my preference is for more soft.

Everything here was great with very friendly and helpful staff

The only thing I did not like is that it was a bit difficult to walk to restaurants and stores. The area is not very pedestrian friendly But it sure could be with a bit of effort

Breakfast had a menu

the staff become family! the staff are absolutely wonderful 💕

some rooms are a bit dark, but that’s ok for sleeping 💤

The bed was very comfortable and the room was clean. Breakfast was delicious and plentiful. Staff were friendly and helpful. Location was awesome.

The pool was very overrated. The rooftop outside area was quite disappointing. If you're looking for a hotel to hang out at and sunbathe, this might not be the best options. The area for sunbathing was minimal and blocked by the building, so mostly in shade by mid-morning