Matthew (at the front desk) was excellent. He greeted us every morning, and welcomed us back every evening. Also, the staff at breakfast was very friendly and helpful. They all made our stay very pleasant.

Pool out of order Bed uncomfortable

Warn hotel needs upgrade. Numerous issues, internet on tv, garbage disposal not working and it took half way through the stay to get them resolved.

Rooms were dirty. Customer service was terrible and everything was outdated. The swimming pool had the light hanging out of it with a wire exposed needless to say we did not swim in it. They really need to do something about the overall condition of this hotel.

The checkin manager was so pleasant I knew I would have a good restful visit!

Mold in all the rooms and being covered up by paint, careful at this property.

I enjoyed my stay just wish it had a inside pool

The stay was not great. I booked a one bedroom so the kids could go to sleep early in the bedroom, and then my husband and I would stay on the pull out couch. The metal frame was broken, so getting the bed in and out was painful. The mattress was basically a sheet of paper in depth, and between that and the broken frame (meaning the bed wasn’t level when open), we ended up putting the mattress on the floor to sleep. When asked for bedding for the pullout, it came with one pillow. We asked for another (as it’s a double) and they said no. The nature of this trip meant more time than usual in the room, but the tv didn’t work. The feed was blurry if it came through at all. The furniture was stained, the curtain was ripped. The hairdryer was dead. I went to the front desk to ask for a different one and they couldn’t help me. Had to wait for a specific person. 45 minutes later, one arrived, way too late for me to even use. The hot water was essentially non existent. The shower curtain bar was hanging off the wall and making it even more annoying to use the toilet. Breakfast ran out of plates, not even having paper ones as a backup. I listened to several other guests complain about their rooms (e.g., leaking fridge, blood stains on carpet and toilet). The staff was friendly and it was generally clean, even though the majority of my experience was disappointing for I booked with a brand so I should know what to expect and it fell significantly short.

Staff very friendly, room clean , quiet , enjoyable place to stay if you have to be away from home for months .

The hotel desperately needs renovations. The last time I stayed at the establishment was 2018, and it looks the exact same. In my room, the AC did not work. Additionally, there were missing cushions on the sofa, stains on the carpets, ceiling, and bathroom walls. Overall, the room did not smell fresh but musty. I planned to stay here a full week but after 2 nights, I was ready to go. If you’re coming for a night or two, sure, but it wasn’t giving “home away from home.” Luckily, the general manager was very nice. The assistant manager was not. When I asked for a refund, she said there was nothing she could do, and instead, asked if I told the hotel about my pet. I corrected her, and said, “Thank you for asking. Yes, I did tell the representative about my SERVICE ANIMAL.” She was very rude and did not correct her attitude until she knew I was going to get in touch with the general manager about the issue, and then she tried to apologize, saying, “I hope I didn’t come off XYZ.” She did come off that way unfortunately. I was moved to a much better room for my final night, but frankly, the hotel needs to be renovated. I wouldn’t mind coming back next summer when the reservations are done because of Larry. He is a great general manager!

The staff was very friendly

I stayed at this property before, and there were some issues. The new manager Matt has really turned things around. The rooms are large and comfortable and the breakfast is excellent.

I was bitten. House keeping could not understand me due to language barrier for help. I found roaches crawling late at night. No offer to refund just to tell housekeeping to spray. Very disappointed in a supposedly 3 star hotel.

The hotel was in poor condition and needs to be refreshed.

I had a problem staying at this hotel because the hallways continually reeked of marijuana. I informed various staff members and the problem persisted, so I left earlier than my original booking.

We liked everything

The staff were so friendly and welcoming. The room was clean and really nice. We were very impressed!

We checked in found out parking was 10 dollars per night the bed had ants everywhere so we went to a different room bed was full of hair and dust at the top no bulb i went got cleaner and paper towels from front desk to cleanbed area fir what we paid this was not acceptable

Friendly and helpful staff.

The room is comparably larger than most of the other hotel rooms, featured with a full sized kitchen, which would be very convenient for family trip with kids or older people who needs hot food occasionally.

Guest services polite and courteous

The hotel common areas rated 3, but the room rated 5. Liked the space and condition of the rugs and linens. The bed was comfy and the breakfast spread was amazing! Can’t comment on the pool as it’s April. Never used the fitness room. Fire pit was closed and an elevator not working. The neighborhood is corporate, but very nice.

Our stay at this hotel was a great stay. The staff was friendly and very helpful. However, this hotel seems old and unkept. In addition, since pets are allowed the first hallway we were assigned to barked with dogs and smelled horribly. I immediately asked to be moved and put on a different floor. For a guest who doesn't travel with a dog and pays the rate that is given, it is disappointing to accept an accommodation of this manner. Perhaps, if pet friendly is the way the hotel business is going, maybe designate certain floors for pets and their families. In this way, those of us who use hotels without pets are not interacting with the pet trend. The ironic part of this is, this was my first stay at a Residence Inn. I think I will travel within the brands that I know will be suitable for my stays.

The location fit our needs

Damage room

Our stay was so enjoyable! The staff was so great, especially the man who sets up and manages the breakfasts! We will return, great food, clean rooms and the price was very affordable!

No hot water to shower with

The toilet in my room was broken, it ran nonstop. I had to fix the flap inside the tank to get the water in the toilet bowl. Upon leaving I told the guy near the desk and she simply stated he would let maintenance know. There was no concern for my stay.

Kitchen can need a refresher.

We actually booked this the same day. We checked in mid morning. We came back to actually stay in the room 9:30/10pm. The room next to us.. was loud, music was loud, pounding on the walls etc. Really unsafe. We had to move our rooms. The police should have been called, the guests should have been removed and our stay should have been refunded. I stay in the area once a quarter and have been for the past 18 years..poor experience. On some positive notes.. the location is nice, the room size is great.. having a suite with more than one bathroom is incredible. The beds were nice...and once in the room it was quiet. The sleeper sofa has seen better days... the fridge was dented multiple times and there is no paper cups for coffee, nor lotion or other amenities -the breakfast is nothing special and the use of the computers is a hassle.

Staff was friendly

This hotel has little old and dirty. I caught the cockroach this morning. I've been to many hotels for my kids' sports games over the past 10 years, but I've never had anything like this happen.I am disappointed it.