Goo

Very Unprofessional staff at check in. Room wasn’t well cleaned at check in and have the housekeeping to cleaned it well. Floors tiles are cracked and AC didn’t work very well. Food was great and I had to extant stay and front desk staff gave me reasonable rate for my third night stay. Amenities were out dated ant it’s not worth staying the price you pay.

The power would go out every 15 mins and around 30 times daily. Foods were serve cold

Staff need more training. How to welcome guest anytime of the day

Terrible rooms

Friendly staff and great service

Friendly staff and great service

Staff really help full and nice . Went beyond to help me in my stay .

Not much a bit shabby, smelly rooms air conditioner even off feels cold in rooms Indian food good remainder not appealing

Stayed for 9 days in this Beautiful hotel but a few areas need to be improved like Electric sockets in the gym! hair salon /spa generally needs a revamp. Communication is very bad about when staff are available for facials or massage. It is not 5* by European standards but 3/4* . Pool area is lovely but occasionally I spotted litter. Communication at breakfast/restaurant needs to improve due to lack of understanding when requests are made. Rooms are good size and housekeeping very good. The staff try very hard to please but sadly cant always deliver simple requests so guests need a lot of patience.

Stayed for 9 days in this Beautiful hotel but a few areas need to be improved like Electric sockets in the gym! hair salon /spa generally needs a revamp. Communication is very bad about when staff are available for facials or massage. It is not 5* by European standards but 3/4* . Pool area is lovely but occasionally I spotted litter. Communication at breakfast/restaurant needs to improve due to lack of understanding when requests are made. Rooms are good size and housekeeping very good. The staff try very hard to please but sadly can't always deliver simple requests so guests need a lot of patience.

It was very good staff was above and beyond.

It was very good staff was above and beyond.

Building structure was good.... poor staff at reception Didn’t asked any ID

Should start off by noting that we are NRIs from the US - that way those reading this are familiar with our baseline. Pros: Very Friendly (Bilingual) Staff Clean Lobby Smooth Check-in Process Location (it's the only decent hotel near Phagwara, but definitely not 5-star by our standards.) AC and Hot Water (that work) Beautiful Grounds Good Food (not Great, but definitely better than I expected.) Cons: Rooms are dated such that bathrooms ge rusted pipes, broken marble in some places and faucets as well.) Poor lighting in rooms (more of a concern for women wanting to do their makeup.) TV does not have many English channels Shower has a minimal threshold so water gets out onto the floor. The LIGHTING SYSTEM - omG. It is operated via a small box on the nightstand and half the buttons don't work so you end up switching all the lights off or on - no in-between. The smell - thought not particularly a bad smell, you do still smell that "moldy" / dusty smell of "India" even in your room. Breakfast Buffet - decent quality but poor variety (mostly Indian - was expecting more continental food.) Overall, a 3/5 by our standards.

It was a business trip for me. Its the first time I stayed at this property. Its a good,well-maintained property on the Ludhiana-Jalandhar highway. The staff members are very warm and helpful and the food is good too. Its location is very convenient for anyone who plans to visit the Lovely Professional University or other places nearby.

It was a business trip for me. It's the first time I stayed at this property. It's a good,well-maintained property on the Ludhiana-Jalandhar highway. The staff members are very warm and helpful and the food is good too. It's location is very convenient for anyone who plans to visit the Lovely Professional University or other places nearby.

Good service, repair work shoddy. Abundance of managers. Room light arrangement needs review by management

Overall the hotel was great, good staff, good food only problem the internet connection not great, you have to keep asking staff to reconnect you.

Swimming pool is dirty, no hot water to shower, poor room service and poor transport facilities from hotel. Definitely not a 5* hotel and not worth over £100 per night.

Swimming pool is dirty, no hot water to shower, poor room service and poor transport facilities from hotel. Definitely not a 5* hotel and not worth over £100 per night.

We stayed at the hotel for 3 nights, the room was comfortable and despite large weddings going on in the functions areas we slept well. The restaurant was good value and good food.

Clean rooms, great restaurant service.Look forward to visiting again.

Clean rooms, great restaurant service. Look forward to visiting again.

Overall good stay. Rooms are spacious and comfortable. Food at restaurant was excellent.

Wifi needs to be faster & hotel needs to provide more codes for devices (I was told only two devices allowed )

Great place to hang your clothes to use the Cabanna as a base which has clean rooms, comfortable beds and a well kept property. Only down fall I had was that the breakfast buffet was very limiting in its food offering compared with other hotels in the immediate area along with the front desk staff were not very accommodating for simple requests.

mini bar was bear. no safe in room staf were not attentive. not up to standered as should be.

recent family wedding in area

Very nice hotel especially if compared to others In the area. Staff were excellent, would go out of their way to please you. They also have on site restaurant: food and service were excellent! And even more, food hygiene standards were wery high so none of us had upset belly. Would return and highly recommend

Recent stay for family wedding

The service and attitude of the hotel was dreadful. I would never go back. The staff smile but do not help or understand simple requests and I spoke Punjabi to them. The food is below average for the hotel. The staff did not return our change for a local telephone call which the other 8 hotels we stayed in did not even charge for. The bathroom should have just a shower, the shower curtain was dirty, the plaster in the bathroom had a hole in it. The WC was so close to the shower it may have just as well been in the shower. The staff need to clean the rooms throughly.