I recently stayed at Makarem Umm Alqura Hotel for five days and had a wonderful experience. The food was delicious, offering a variety of options that were well-prepared and flavorful. The cleanliness of the hotel was impressive, with all areas being spotless and well-maintained. However, what truly made our stay exceptional was the staff. They were incredibly nice and provided adorable service, always going above and beyond to ensure we were comfortable and happy. Their warmth and professionalism made our stay memorable, and I would like to mention Yasser in the Restaurant & the room attendant Robbul Husin. I highly recommend Makarem Umm Alqura Hotel for anyone looking for a great place to stay with excellent food, immaculate cleanliness, and outstanding service.

Service was great and was able to check in earlier. The front desk personnel didn’t charge us early check in fee. They also delivered more drinks and tea bags when we called. The only suggestion is we have to call several times till someone answers. The front desk always empty and now one there, you have to wait for someone to come.otherwise it’s decent hotel nearby haram. Only 5 minutes by free shuttle offered by the hotel or 10-20 real by taxi

Room, general services, breakfast was exceptional however they need to improve their shuttle service to Masjid Al Haram

Nawar was excellent on his service. He was able to accommodate my needs and went above and beyond. Great attitude and services.

Shuttle is very slow and not timely

Everything is made to impress you. I loved it. Staff is very pleasant and very friendly. Granted it is not a walkable to distance to Al Haram but very convenient with a five minutes free shuttle every thirty five minutes around the clock. I would stay there again

Employees attentiveness and politeness

Friendly staff

This is barely a three star hotel, dirty and worn out carpets inside and in lobby, very inconvenient room layout with a single bedside table for four beds, every request takes 3/4 calls and finally room service probably took my earbuds while doing housekeeping!

Excellent Customer Service.

The stay was good , hotel is nice and room was good in terms of size and cleanest. The negative thing there is not house keeping every day , the shuttle bus service from the hotel to Haram was excellent. In general the stay was satisfactory

Good location for Umrah visit. Hotel is old and needs upgrade real bad. Good thing they had bus service to and from the Haram. Breakfast was very nice and lots of choices. Economical pricing. Grocery store and other items shops on lobby level so shopping was a breeze

Nice hotel shuttle every 30 min to Haram staff was very nice specially receptionist Hiba and loader Siddique, Hiba responded very quick in anything need in room very fast room service and Siddique was very helpful to get my luggage to room and while checkout

Nice Place to stay and perform Umrah , best Thing Shuttle service, every 30 mint bus service from hotel to Haram ,, Breakfast buffet is delious 10/10

Excellent location closer to Haram with shuttle going back & forth every 10 minz.Friendly & understanding staff.

Assalamuailkum, recently stayed in room 615 and 616 masha Allah the place is nice, clean room, organized, good service, breakfast tasty and all the staff working there are nice people & help is here when needed anytimes☺️ Recommended to stay there for umrah, hajj or holidays # Alhamdoulillah no complaints Thanks to all staff Irfaan😉

People nice. Room was a little dirty not bc wasnt cleaned but it was just old. Carpet was dirty and walls seemed like theyre starting to crack. Hose in the washroom leaked everytime we used it. It was good and accommodated our one night stay.

Bad bad bad bad .dirty room. bathroom i dont wana talk about. Stay one the street. Don't pay $5 for this hotel.

The breakfast was superb. The bathroom commode was leaking making the bathroom having a bad urination stinky smell and the floor was kept wet at all times

Very nice and understanding staff.

Exellent.specially the breakfast and the friendly reception staff especially ghaneeyah.

So many problems from door locks to bathrooms cleaners to flush.

Average

The rooms are old a little bit but overall it’s pretty good. You’ll need a transportation to Alharam, the hotel offers a shuttle service every 30 minutes also you can take taxi 10-20SR.

Shuttle available 24/7 to access to Haram. Hotel room prices were very affordable. Just keep up the good work.

Room was good , clean for the price. Has great breakfast. I called the front desk few times from my room, no one respond to my call. They did not care about customer service specially at night. Horrible bus transportation system. You need to be waiting about one houre for hotel bus in Haram main bus stop for hotel bus to show up to take you back to hotel.

A good safe bet...i stayed solo for 3 nights and it was very good stay, shutlle was readily available all the time 24 hrs, a bit far from haram but with shuttle u wont feel the distance....i read lot of reviews on other 3 star hotel like al kiswa, etc. Took this after lot of consideration and alhamdolillah it was good bet

Good in every thing

The hotel is good for family and group on umra trip.

Hotel is fine, smells bad inside room. Service is average.

Friendly staff

I've been there last year that's why I came back everything was handy the staff were excellent the service was fantastic very clean the food was very tasty the manager for the breakfast kareem is been very helpful with a smile on his face we've been greeted by the receptionist with the smile job well done.