I recently booked an executive suite based on the appealing photos showcasing a beautiful view. However, upon checking in, I was informed by the front desk that the room I had booked was not available. After consulting with a supervisor, they informed me that the room was now available, but it did not offer the promised view displayed in the room details. To my disappointment, the supervisor explained that the photo in the room details was actually taken from a bar within the building and was unrelated to the room itself. Furthermore, when I entered the room, I immediately noticed that the trash cans had not been cleaned, and there was a strong odor resembling urine near the door. This lack of cleanliness was disheartening and added to my overall negative experience during check-in. However, I must acknowledge that the location of the hotel is quite pleasant. In summary, my check-in experience was unsatisfactory due to the unavailability of the promised room with a view, the misleading photo in the room details, and the cleanliness issues within the room. Nonetheless, I appreciate the hotel's desirable location.

Great area，prime location.

Great location and staffs are friendly

Service good. Facility is old Location great Breakfast is simple

Convenient location right next to Pagoda and many food & shopping options nearby. Very friendly and caring staff, allowing us to check in in the morning into an upgraded and very spacious room. The only thing that lacks slightly back behind the high hotel standard is the swimming pool with a little outdated facilities and sombre atmosphere. The hotel offers free entrance into the art museum attached which is worth a visit e.g. after enjoying the rich and tasty breakfast.

Dark poorly lit corridors rooms considerable distance away from reception poorly signposted Water stained bathrooms, slate tiles poorly fixed

Dark poorly lit corridors rooms considerable distance away from reception poorly signposted Water stained bathrooms, slate tiles poorly fixed

Excellent wall painting exhibition in its museum for free entrance. Its Chinese restaurant Senses also taste good at reasonable prices. The only shortage is there is no lift at its Chinese restaurant. Difficult for the elders.

Fantastic faculty, service and location!

Excellent! But the smell is not good in Lobby.

Goog location, easy sightseeing!

Good experience and nice staff

The hotel is located in a nice area however the service needs attention. On Sunday morning at 9am we were woken up by very loud noise of people shouting at each other in the hallway. This lasted about more than 30 min... until we called reception and was notified there was a wedding party that morning. Not a single apologies from staff or management team. This totally written off the hotel for us ... the rooms are dark and tired and bathroom needs renovation ... not the usual Westin feel i am afraid.

The hotel is located in a nice area however the service needs attention. On Sunday morning at 9am we were woken up by very loud noise of people shouting at each other in the hallway. This lasted about more than 30 min... until we called reception and was notified there was a wedding party that morning. Not a single apologies from staff or management team. This totally written off the hotel for us ... the rooms are dark and tired and bathroom needs renovation ... not the usual Westin feel i am afraid.

I honestly can't say I've enjoyed a hotel stay as much. From the spacious room, fabulous food, friendly attentive service to great location this hotel has it all you will not be disappointed. We travel a fare bit and have been a member of another hotel chain for years but will definitely be changing if this is the level of service Westin offers. I hope this is a benchmark followed by other hotels in the group. There staff training is faultless. Will be back.

Very good location, spacious room and nice staff, kids enjoyed the stay

Great location close to a beautiful pedestrian street and the giant wild goose pagoda. Walking distance to the metro station.

The staff were so helpful and always willing to answer any of my questions.

The room is too dark & far away from elevator. We appreciate room changed & close to elevator.

Great location, spacious (though I can say a bit dated) but that's more than OK. helpful staff.

Fantastic location! We were there during Chinese New Year very busy. Hotel was very noisy with kids running the halls and Chinese guests also very loud in the hallways at night.

Excellent service, amenities, and location, friendly personnel.

We were supposed to stay at the studio, which was okay, except that it was a little distant from the main hall. So the morning after, we requested to switch from the studio residence to the main hall, where the hotel rooms are. The switch was swift, and the hotel room that we stayed on the second evening was remarkable. The night spot beside the hotel was remarkably lively on a cold winter evening. As for the hotel, the design of the hotel is a reminder of its oriental heritage, mixed with contemporary style that many are familiar with. Swag to the max.

We were supposed to stay at the studio, which was okay, except that it was a little distant from the main hall. So the morning after, we requested to switch from the studio residence to the main hall, where the hotel rooms are. The switch was swift, and the hotel room that we stayed on the second evening was remarkable. The night spot beside the hotel was remarkably lively on a cold winter evening. As for the hotel, the design of the hotel is a reminder of its oriental heritage, mixed with contemporary style that many are familiar with. Swag to the max.

Nice area that will be even better when surrounding renovations are finished. Having mall opposite was convenient, as well as coffee options at hotel (Starbucks). Room was comfortable and a decent size, and staff were nice. Only comment is that it did feel like room could do with a little bit of a re-vamp, but mostly the bathroom.

Loved the hotel and it is in a great area. Couldn’t be better located. Right across from the Wild Goose Pagoda and this huge new upscale mall. Nice park and places to walk around. The hotel could use a little maintenance and touch up. It’s showing a bit of age. I imagine with all the new stuff around it, it will will refurbish soon. I would highly recommend staying there!

Good situation, lovely hotel, ideal place to stay

Good situation, lovely hotel, ideal place to stay

Perfect, great service, good location, buffet excelent

The hotel is near the Wild Goose Pagoda and the fountains so watching the light show at night was easy. Food was more expensive as it was a tourist area.The hotel is relatively far from the City Walls and its attractions within the walls such as the Bell and Drum Towers. We took cabs which took more than half an hour per ride due to the traffic jams. We tried the subway when it was raining and that turned out to be much faster but the walk back to the hotel was about 10 to 15 min.The hotel had what I expected of a five star hotel but nothing particularly exceptional. Breakfast was ok. Room service was reasonably priced. Tired the foot massage at the hotel spa which was relaxing.

A truly lovely international hotel, very close to the Wild Goose Temple outside the old city gates. Great stay.

The location is good, close to the tower. The facility I'd outdated. You can also smell cigarette in the room and hallway. Also, the fragrance at lobby made my wife sick.