My good looking Turkish partner and I booked this so called hotel for one night. We arrived shortly after booking only to be told there were no rooms available, even though keys to 5 rooms were visible. They fluffed around avoiding my request for the room for some time and I had to threaten to call the police if I wasn’t immediately refunded. Only then were we give a room that was so disgusting that I’m pretty sure it was actually a janitors closet with a bed in it. We checked out within an hour. I’m aware this is South America but this hotel was pretty blatantly homophobic and this behaviour isn’t acceptable in 2024

Although I booked the room over a month in advance, upon arrival (exhausted after 5 days of mountain trekking) I was told that they gave my room to someone else who reserved it three months before. I was told that the reservation was made but was never confirmed by Orbitz and as such the room I booked was not available. They showed me three rooms but none that could accomodate a couple, and it looked like a place that you rent by the hour, not the night. We had to find another hotel last minute and spend much more than planned. It was a horrendously terrible experience and makes me very reluctant to use Orbitz again. Additionally now have to go through a process to get my money back so I can try to offset the last minute hotel room I had to find for us.

Friendly staff. The rooms doesnt look like the pictures so I was disappointed by that. :(

Hoy water from the 5 days,that I stayed the hot water was working, They tell you to call from you cellphone but was no signal. Them tell you that they give a clean towels every other day .

Desk staff very helpful and pleasant. They did their best with what they could do.

We had mold in our room, and I do believe I got some bad food at breakfast as I got sick after eating.

We had mold in our room, and I do believe I got some bad food at breakfast as I got sick after eating.

I stayed for 4 nights and had to move rooms 3 times, 4 rooms total. The first room had such a tiny barrier between the room above it that you could hear every word and inward snore. The second room was ok but the shower head was electric which did not work. But at least it didnt electrocute me like another room. When I came back to the hotel I was put into a room with no working shower, so they put me in a room with the infamous Latin American suicide shower. Getting electrocuted while standing in water is not my idea of fun. The service at this hotel, however, is exceptional. I know the staff did all they could to help me be more comfortable.