I ended up not staying after checking in. Two issues. They charged me twice. I had paid thru Hotels.com, but they claimed I Didn't. But it was a very scary place. Turns out it is a residence for those less fortunate, more of a low income apartment house. I did not feel comfortable there, so I left and found a more tradition hotel.

I could not speak more highly about the staff. Every single staff member was great. April and Ahmad were very amicable and professional!! Hats off to them!!! Thank you! But this Hotel Is like walking around a zombie movieset. 75% of its patrons are displaced individuals and the entire grounds smells like illegal substances. They even use these substances in their cars right outside of the hotel lobby. The smell travels everywhere. I saw KIDS when I was checking out…NOT GOOD. Children should not be exposed to illegal activities. The air conditionings are most likely preset to 70° and do not have the ability to change them even if you manually lower the temperature. I don’t sleep well and 65 is my preferred temp to get a good nights sleep (7-8 hours). I would also recommend upgrading the free breakfast. Oh yeah, that would never work because anytime before 9:30 AM 75% of the hotel would grab any and everything they can see. Am I wrong? Maybe people in the state that receive government benefits should get tested to do so? Testing them is only going to help them try to kick the habit. I am six years sober so I know what it feels like. Complex solutions for complex problems…Staying at another Extended Stay in Charlotte which is a normal hotel👍Also, I paid $100 for the room. I hope this helps someone who is thinking of staying here.

Breakfast needs to be upgraded to more options besides little muffins and a snack bar and one pack oatmel and make sure its stocked bc everytime i went down there it was nothing there.

Room was very clean. I arrived a little earlier then check in time and they had a room ready and allow me to check in. Very friendly workers. would stay again when i'm in the area.

The staff were nice and courteous. The to go breakfast was lackluster at best and 2 of the 3 mornings there wasn’t even coffee. Our room felt damp for the entire stay.

My experience was not very pleasant. I had booked this hotel as they have a kitchen so that we could cook instead of eating out every night. They are supposed to provide pots and pans but every time we asked they “ran out”. They also ran out of toilet paper one day. The breakfast they provide shouldn’t be considered a breakfast as it’s only packaged oatmeal and granola bars. Staff was friendly!

Staff is very pleasant amd helpful the day shift and night

I was disappointed in the "Free breakfast" of a small muffin or cereal bar or oatmeal with coffee. Not my idea of a real breakfast, Shud not advertise it as such.