Great employees!

Shiny new look and feel. Nice and clean rooms. Shuttle service to the airport.

Internet worked most of the time. Well trained staff.

I enjoyed my stay at this hotel. The staff members were all friendly and very helpful. They made the experience a 100 times better . I will be staying here every time I fly home .

We got food poisoning and my 8yr has been sick since then I don’t know why you should serve food that’s not fresh yet u expect guest everyday

Quite nice but pricey!

Close to airport

Friendly staffs and good facilities

Great place.

Great place, we have always enjoyed our stay here

It was perfect. Thanks

Staff was friendly and accommodating.

Airport shuttle service staff was excellent even though there were delay at the airport

I stayed for one night arriving from Paris late in the evening and flew to Mombasa next morning. They arranged for shuttle to and from. The room was nice and quiet. The breakfast was good. The desk staff and the restaurant staff were very helpful

Lovely infrastructure and service

The staff at the Hilton were friendly and helpful. I can only say good things about their pleasant attitudes . The hotel was very clean and very convenient to the airport

Great stay.

Highly recommend this hotel if you need a place close to the airport. The airport shuttle was excellent and the staff were so nice. 24H room service was excellent! Food was very good! Highly recommend!

Everything, the people are amazing..WOW

The hotel is very well kept and maintained. However, the food in the restaurant is below average. Everything was just loaded with salt.

Friendly staffs and very clean. I like the interior design and the artwork in every wall. It was so beautiful honestly.

This was easy and safe and very convenient. I think there is a club somewhere in the hotel that went quite late, but didn't bother me too much.

Close to the airport. Super friendly and helpful staff. Would stay again.

Great place to visit and enjoy the stay. Reliable and safe. Courteous staff

Very friendly staff and clean beautiful room. Everything was excellent. Would recommend to my family and friends

Hands down one of the best hotels to stay in in Nairobi, and definitely, in my opinion, the best airport hotel in Nairobi. From the Shuttle bus convenience, the driver, the welcome staff at the airport, the staff at the front desk, the room and the friendliness of everybody, this hotel makes you really feel welcome and appreciated. This is my Go-TO hotel, and pretty much the only one I can recommend around the airport.

The staff are very frendly and helpful.

Perfect place near the airport!

The hotel excels at airport transfers. We stayed a night twice, gave flight arrival details as part of booking and were promptly met by the transfer van. The return transfer could be arranged for exactly the time we needed, too. AC can be hit and miss (it does off at night when power is interrupted, which happens occasionally) and Nairobi is not a relaxing place.

Check the pool is open before booking. I booked this property based on the images of the pool (rather than somewhere cheaper) but when I arrived I was told the pool was closed for refurbishment. Staff lovely and hotel is fine but even after I had informed Expedia of pool closure they are still advertising it with a big image of the pool.

The property was nice and clean and the staff was extremely helpful, friendly, nice, and respectful.

The hotel in most respects is good apart from one issue which ruined our stay. We checked in early costing 50% pre-agreed additional charge although was not permitted entry until 0900 (eventually 0800 by request). We ventured out quickly, returning to the hotel at about 1330. The A/C did not work. I reported it and an engineer checked it out in room and said it will now work. After several hours it was clear that it was not working correctly, another visit by the engineer who said it was working OK. We suffered a sleepless night with the A/C not dropping below 23C. The next day (19 November 23) I insisted that it was still not working and eventually late afternoon we were visited by another technician who confirmed that the A/C was faulty, hence not adjusting to the set temperature but that now it was fixed. On checking out I requested a discount for the sleepless previous night. I was offered 10%, eventually grudgingly increased to about US$20 and a sincere apology for the malfunctioning A/C on our first night which was sleepless through the heat in the room (23c) and when the failure was persistently reported and a fault denied until the engineer owned up the next day. Shame on you Hilton !