Nice

Smooth check in, clean room, free overnight street parking!

The only problem I had was that the room was extremely humid, and running the AC did not lower it.

I needed to stay overnight because I am taking the auto train to Florida. This location suited my travels because after a long drive from Lowell, MA, I had a chance to relax and be able to walk around and do some sightseeing.

Saved a lot on parking by knowing when and where to park on the street. Restaurant on property with good bar and good prices. Would have been nice to have a small fridge instead of a small ice maker that didn’t work. Good over all for business traveler or a nice weekend away.

This hotel is right off King St. and doesn't have a drive-up area for checking in. I drove my car, but was parking off property. I pulled into the only area in front of the hotel and went inside to ask the front desk (Angela) where I was supposed to leave my car during check-in. Angela's customer service skills were significantly lacking, she initially just snottily said that area was for valet only without answering my question. I reiterated that I only needed my car to be there long enough to check-in and bring my bags up to the room. After a terse exchange, she said I could leave it there for 5 minutes and insisted that I leave her my keys. My situation couldn't have been that uncommon, but Angela's attitude needs attention. My low score for "staff" is solely because of her, all the other staff were quite pleasant. This hotel does not have ice machines. You can ask the front desk and they provide very small bags of ice (smaller than a gallon zip-lock). Their "coffee service" was just a Kuric machine. During my stay all they had were decaff k-cups, and the only creamer was powdered packets. Standard King room was small (European size), but was clean and bed was quite comfortable. The shower was okay, but shower head was not adjustable, and spray pattern/stream was weak. The "refrigerator" was not a typical freon based mini fridge, rather just a useless drawer that was not cold at all. Street and hallway noise was quite noticeable. I won't be staying here again.

Nice area, in the heart of the city it seems.

Excellent service 👏

The staff was so nice and helpful Beautiful hotel

Clean, comfortable and the front desk was helpful and accommodating.

Because of its proximity to Amtrak, and the famous diner down the street, this Hyatt is our go-to hotel in Alexandria.

Made requests for the room and the hotel obliged some of them.

Always enjoy staying at the Hyatt in Old Town.

My go-to hotel in Alexandria. Thanks for another great stay!

Close to Amtrak, it is our go-to Hotel.

Super cute hotel with nice modern details. The shower is amazing fans the beds are super comfortable. The manager at the front was amazing. I’m happy we booked here.

The location and convenience

Really friendly and helpful staff. The room desk is pretty cheap construction with an awkward chair, but the room was otherwise very clean, and the bed comfortable.

I was a little skeptical due to the reviews but 10/10! Ocean helped me get checked in and he was the best!

Room is small but exceptionally modern and clean

Loved this hotel! Will definitely be back to explore the area more. Very cute area and extremely close to DCA.

Love the area. Plenty of dining options. Not a lot of parking if you don’t use garage. Friendly staff.

Great hotel, great location, clean, very friendly staff. Noting to complain. Would recommend it.

Easy to access local areas

Angella at the front desk was amazing courteous and welcoming. Others at the front desk weren't really stand out.

Nothing more to add pleased with the hotel.

The room was clean but a bit small with only 1 desk chair. We didn't appreciate being told a check-in that there is an additional $50 charge of "incidentals" but the clerk could not explain what those were. The next day we learned that $40 of that was for the valet parking.

The staff was amazing and close proximity to all places is so convenient

The rooms were quite functional which is what I was looking for. Good location in Old Town Alexandria

Very great and comfortable.

The lighting in the room was poor. The lighting by the bathroom and television wasn’t working. I had to use my phone flashlight to see. We didn’t have a mini refrigerator in the room my food was bad. The front desk informed us the I had to bring my food downstairs to front desk and someone will store it for me. I was very disappointed and upset. The heating system was horrible when I tried to get heat there was a foul odor coming from vents. The television was broken I only access to a limited number of channels.

Wonderful hotel in a wonderful small city!