The stay was ok, one room the air conditioning was working perfectly, in the other it wasn’t working at all. The pillows could have been softer

An excellent stay and hope to see you again next year

Ideally placed for the theatre, shopping and train station Very clean Friendly staff

Perfect central location for work or vacations. Large rooms with everything you need.

Overall good property but in need of some TLC

Room very tired and the windows were bad, to be honest I've seen better sealing windows in a tree house!

The room I stayed in had a shower cubicle. The drainage in the shower cubicle was limited. I had to keep turning the shower head off in order to allow the water to drain fully away. I noticed that the bathroom door was warped at the bottom which must have been caused by flooding in the past. I did report it to reception. I was told that I could not be moved to another room because the hotel was fully booked. The problem may still be persisting. My room number was 571. I stayed in the city centre in Birmingham near Birmingham New Street Station. Otherwise I liked the room and the hotel in general. The restaurant did good breakfast and dinner.

My first time lodging at a hotel. And I felt safe in the hotel. Very nice place. I will most definitely be staying here again.

All good.

Excellent location for station and theatre. Hotel rooms looking a little tired

Great property with easy access to transport and shopping.

Excellent location and parking

The room that we had is old and tired and in need of refreshing, including Bed, Air condition, light system. on suit needs work, first morning (if the shower was not switched on before getting in the shower it would have caused a major injury) the shower head flue out with such force. it took them till 13.00 to replace the shower head.

Fast and friendly check in. Spacious, well designed room. Comfortable bed. Convenient location.

Stayed for an overnight business trip. Parking is a nightmare. Apparently the hotel only has 6 parking spots onsite with links to another parking facility nearby. Awful directions to the parking facilities.

Great

My stay was wonderful

Overall an ok hotel

Will stay again soon

Good, clean room with a fridge and a work area. Excellent breakfast and helpful, friendly staff.

Hotel clean and adequate. Room/bathroom tired and old. Despite double glazing and being on the fourth floor, traffic noise very prominent

A great location. The hotel was clean as were the rooms. The beds were really comfortable, one of the best nights sleep in a hotel for years.

Everything was great except for food, half of the dishes in the menu were not available

Clean and modern room. Convenient location. Staff were friendly and welcoming.

Friendly staff, well stocked full breakfast. Rooms quiet despite central location on busy road. Only slight downside was rooms are very dry lacking humidity. Overall stay very positive and happy to stay again.

Lovely staff - especially the man with the dreadlocks on reception- very caring and personable. Great location for getting about.

The hotel itself was okay! The WiFi didn’t work all weekend and I ended up using all my data! But what made the experience worse is that

I had to move rooms as the toilet seat was broken but the receptionist was very helpful and it was not a problem. My second room was comfortable, clean and all amenities were working . Breakfast service was excellent. Great location to all inner city amenities.

Comfortable stay, welcoming staff. Lovely breakfast

Excellent staff ,

A great comfortable stay enjoyed by us both

It was fine. Comfortable and xlean though looking a bit old. Bar and foyer were nice. Food was OK. Bar staff were friendly a d professional.