Pretty average, place needs some upgrades.

Hotel was lovely! Very clean and comfortable. Indoor hot pool is really nice! Underground parking is helpful during the cold months. Not too far from downtown Banff. Front desk staff weren't very friendly but sufficient for check-in and out.

Fantastic relaxing trip! Love the hot tub and sauna facilities at this hotel!

Long wait for elevators.

Excellent on nearly every front. Two factors less than excellent- reception staff efficient but not as friendly or as informative as they could have been. And real shame only one lift working on last two days there.

I have stayed at this property many times including holding a number of corporate Christmas party weekends over the years. This will be my last time staying at this property. The property is old and is in serious need of an update. The furniture is beat up, the TV is a Sharp Aquos for heavens sake. (Remember those from 2005) there is no AC and a lack of maintenance is apparant. The elevator was down once again and the one that was working sounded quite rough. Our room this time was on the 4th floor right in front of the hallway pressurization vent for the Make Up Air Unit. All we could smell was the smoke from the fireplace in the lobby being recycled and the howl from the motor (usually a sign of plugged filters) kept me from sleeping for 2 days. Despite all this (I am usually not one to complain about minor things) I am an Expedia VIP member and this hotel provides you with a $15 food credit per room per day. At check in I was told only that I couldn't use it on the last day. We had supper in the Keg on the second night and charged it to the room. Upon receiving my folio the credit was shown as a line item however not applied. When I asked at the desk for it to be applied I was told I could only use $15 of the 2 night credit as the $15 had to be used on the same calender day. No where including on the Expedia website is this disclosed nor in the hotel. This is very disingenuous, and another example of a bait and switch tactic so prevelant among VIP hotels lately.

Booked a pet friendly room - asked to pay on arrival. No pet facilities set up in room - had to go back and request from same front of house who appeared disinterested. Not allowed to leave pet in room alone even briefly based on policy. Given that no restaurant or bar will allow dogs inside in Banff this is very difficult to do whilst also enjoying a break away. Room extremely noisy due to location and event going on in the conference room until 2230. We had hoped to get an early night but no luck. Avoid rooms near the stairwell or on the lower floors if you are a light sleeper.

Not bad, but unfortunately not that great. The service was great, from the people at the front desk, to room service. Not to sound too picky, but there was chewed gum stuck on the carpet, the door handle on the wardrobe fell off, there was no coffee in the room, there was no conditioner, there were only 3 bath towels, and the room was quite small. It was a superior room, so I wonder what a standard room would look like. The hot tub was really nice, but even with all those issues, I would probably consider staying again for the right price.