Great hotel

Great hotel

Staff was excellent. Great location. Beautiful beach and great onsite food options. Nice to have a mini mart and small boutique onsite. Easy to get taxis. We had the non-updated 1 bedroom suite. Good size and beautiful views. Nice to have the kitchen. Lots of closets. Only issues: sofa bed not comfortable to sleep on, construction next door made it kind of dangerous to walk down to off-site restaurants at night - have to walk at edge of road, and constant wind blowing against sliding balcony doors made creaking noises all night (even when fully closed). King bed was super comfortable. Super soaking tub with jets - nice for baths, a little hard to get in and out of. Wish that bathroom had better lighting and more areas to dry swimsuits for family of 4. Also, swim up bar was so cool. And, they have a nice grilling area next to pools, with tables to "picnic". Overall, really enjoyed staying at the Divi Phoenix. I have a lot of wonderful family memories to keep.

Staff was excellent. Great location. Beautiful beach and great onsite food options. Nice to have a mini mart and small boutique onsite. Easy to get taxis. We had the non-updated 1 bedroom suite. Good size and beautiful views. Nice to have the kitchen. Lots of closets. Only issues: sofa bed not comfortable to sleep on, construction next door made it kind of dangerous to walk down to off-site restaurants at night - have to walk at edge of road, and constant wind blowing against sliding balcony doors made creaking noises all night (even when fully closed). King bed was super comfortable. Super soaking tub with jets - nice for baths, a little hard to get in and out of. Wish that bathroom had better lighting and more areas to dry swimsuits for family of 4. Also, swim up bar was so cool. And, they have a nice grilling area next to pools, with tables to "picnic". Overall, really enjoyed staying at the Divi Phoenix. I have a lot of wonderful family memories to keep.

Beautiful place right on the beach. The entire staff was amazing. We felt well taken care of. The room was perfect. The views from our balcony breathtaking. The only concerns were the construction and the cleanliness of the pool which was only noticeable our last two days.

Beautiful place right on the beach. The entire staff was amazing. We felt well taken care of. The room was perfect. The views from our balcony breathtaking. The only concerns were the construction and the cleanliness of the pool which was only noticeable our last two days.

Great property! Beautiful rooms!

Great property! Beautiful rooms!

Great place to vacation. Very friendly and helpful staff.

Great place to vacation. Very friendly and helpful staff.

Would have like to know in advance that the hotel was under major renovations.

Would have like to know in advance that the hotel was under major renovations.

Check in bad, elevators not working, house keeping did not supply us with kitchen supplies and not refill Shampoo and conditioner. Needed to ask for supplies. Did not receive welcome gift until 2 days later. When I went to pick up gift they ran out of supplies. No music by pool. Aerobic's class by the pool was scheduled for 11:30 and no instructor showed up and resort did not notify their guests that were waiting.

Check in bad, elevators not working, house keeping did not supply us with kitchen supplies and not refill Shampoo and conditioner. Needed to ask for supplies. Did not receive welcome gift until 2 days later. When I went to pick up gift they ran out of supplies. No music by pool. Aerobic's class by the pool was scheduled for 11:30 and no instructor showed up and resort did not notify their guests that were waiting.

this a very old property that is trying to operate thru partial renovation.It is noisy. onlly two tiiny elevators serving 13 story tower. one was only operational and the other went out occasionally.The airconditioning had issues. the furniture was worn and chipped. For $550 per night there wasnt even a coffee maker in the room. We booked 3 nights but we advised the hotel we wanted to cancel our third night .They refused. we left anyway so we could enjoy what was leff of our vacation. This place should not be operating. There was no mention of renovation on the booking site and only upon check in they give you a letter saying the hotel is being renovated. Plan your stay elsewhere !!

this a very old property that is trying to operate thru partial renovation.It is noisy. onlly two tiiny elevators serving 13 story tower. one was only operational and the other went out occasionally.The airconditioning had issues. the furniture was worn and chipped. For $550 per night there wasnt even a coffee maker in the room. We booked 3 nights but we advised the hotel we wanted to cancel our third night .They refused. we left anyway so we could enjoy what was leff of our vacation. This place should not be operating. There was no mention of renovation on the booking site and only upon check in they give you a letter saying the hotel is being renovated. Plan your stay elsewhere !!

Beautiful property!

This was our 13th visit to this property. We love the staff and all of the amenities. We also love that many of the same people return on the same weeks so it’s like visiting family. The staff is always there to help no matter what you need. We’ll be there next year again.

This was our 13th visit to this property. We love the staff and all of the amenities. We also love that many of the same people return on the same weeks so it’s like visiting family. The staff is always there to help no matter what you need. We’ll be there next year again.

Great

Great

Love the divi phoenix will be back soon!

Love the divi phoenix will be back soon!

Good overall. Horse keeping missed a few days.

Good overall. Horse keeping missed a few days.

Property under renovation, stayed in older part which is showing its age. Overall, no complaints. Staff was amazing

Property under renovation, stayed in older part which is showing its age. Overall, no complaints. Staff was amazing

Everything was great! Only thing that was not good was room service time and food.

Everything was great! Only thing that was not good was room service time and food.

Food was mediocre at best, staff was not well organized and as a result everything was exceptionally long. It was impossible to get coffee in the morning. At one of the restaurants we arrived at 8 for dinner, and the food came after 10 - and they were not nearly full, plus drinks had to be flagged down. Very disappointing experience overall.

Food was mediocre at best, staff was not well organized and as a result everything was exceptionally long. It was impossible to get coffee in the morning. At one of the restaurants we arrived at 8 for dinner, and the food came after 10 - and they were not nearly full, plus drinks had to be flagged down. Very disappointing experience overall.

Good location in the high rise hotel section. Near the end so a bit of a walk to the restaurants. Nice and quiet beach. Rooms a bit outdated and pool was dirty at times. Several tiles surrounding pool were racked and unsightly. Employees were nice and food was good.