I prepaid for a two night stay for members of my family. I, myself was not traveling. But I learned later that the hotel made them pay again for their stay.

I prepaid for a two night stay for members of my family. I, myself was not traveling. But I learned later that the hotel made them pay again for their stay.

The service was excellent and confortable. I would like to use again.

The service was excellent and confortable. I would like to use again.

great customer service

great customer service

Close to the NECC and small shopping mall.

Close to the NECC and small shopping mall.

Great staff, attentive, friendly, expeditiously performed requests. Great place for a stay. RM

Great staff, attentive, friendly, expeditiously performed requests. Great place for a stay. RM

Good experience overall

Good experience overall

REASONABLE PRICE. VERY CONVINENT TO ACCESS NECC

REASONABLE PRICE. VERY CONVINENT TO ACCESS NECC

Front desk Service very good and helpful, but the location not convenient for travelers. Always by taxi go everywhere, because of traffic not convenient, metro railway very far, need 20mins by taxi to go metro railway.

Front desk Service very good and helpful, but the location not convenient for travelers. Always by taxi go everywhere, because of traffic not convenient, metro railway very far, need 20mins by taxi to go metro railway.

Good location. Clean room Not so good; not enough english speaking TV programs

Good location. Clean room Not so good; not enough english speaking TV programs

Great service, clean room. Thank you very much!

Great service, clean room. Thank you very much!

The room is very clean. There is a big shopping mall next to the hotel. Near airport and height speed train station.

The room is very clean. There is a big shopping mall next to the hotel. Near airport and height speed train station.

Very close to restaurants and food. Quite beautiful big room and good beds

good price far from city and very few option for eat,, but quite area

good price far from city and very few option for eat,, but quite area

Clean modern hotel. But a bit pricy and very far from Pudong Airport .

The location is good, but the facilities and overall conditions are really disappointing - no iron, fridge not working, poor sound insulation for rooms, hot water is not hot enough......

The room is nice and clean. The breakfast buffet is decent. There are a good number of restaurants next to the hotel. There are 3 areas which I think need improvement. 1. The restaurant staff tend not to check whether the food items like the lettuce, corn, beans, fruit, etc are depleted and need refills. We have had to find a waiter to ask him/her to get more from the kitchen several times during our 6 day stay. 2. They have no concierge, so we have to ask the Reception staff for information. The staff do not appear to be knowledgeable about various things that tourists may ask. They had to look up the info on the internet every time, and often, the info they provided was not really useful. They did not even have a tourist map for us. 3. The room air conditioning is too warm and never went down to the 21C that we wanted it to be.

No brush or toothpaste or any other daily cleaning items provided. Very limited stuff in the room. Nothing to eat or drink other than a water bottle. Very expensive for the standard of the hotel- NOT Recommended.

No brush or toothpaste or any other daily cleaning items provided. Very limited stuff in the room. Nothing to eat or drink other than a water bottle. Very expensive for the standard of the hotel- NOT Recommended.

Location is good as the shopping and food is next door. Only problem is texi can't go to the entrance as it is blocked. Breakfast is ok, facitilies is good.

The hotel was very clean and beautiful. However, they refused to issue a receipt for my stay because I paid online, which I need to be reimbursed by my company for the stay. During this conversation, Helen, the receptionist spoke in Mandarin to the boss and was very rude. She didn’t think I understood Mandarin, but I did, and I was appalled by how she addressed her clients.