Property was great

The front desk staff were very polite and efficient. Room was clean, bed was comfortable, and the noise level was low.

The front desk staff were very polite and efficient. Room was clean, bed was comfortable, and the noise level was low.

We had some issues during our stay! First night no phone service and no television. Second night no television. Last night no television. Overall not a great stay. Carpet in room were not very clean and hvac was average.

We had some issues during our stay! First night no phone service and no television. Second night no television. Last night no television. Overall not a great stay. Carpet in room were not very clean and hvac was average.

Staff was amazing! Really enjoyed our stay. Would highly recommend this property.

Staff was amazing! Really enjoyed our stay. Would highly recommend this property.

Spacious room, clean, quiet, comfortable

Spacious room, clean, quiet, comfortable

Room was dirty, crumbs everywhere. When I looked for linens for the sofa bed there was just an empty bag. Moved the cushions to see if the linens were on the sofa bed and found the sofa bed had more crumbs and whole Cheetos. Phoned the front desk to ask for linens and report the mess. The staff member brought me a vacuum and sheets (no blanket or pillow). When they left to go find a pillow it was clear that I was expected to vacuum. When they returned we discovered the bed didn't unfold. No option to move rooms was offered. Essentially, I cleaned their sofa and didn't have a bed to sleep on. Tried calling their customer care and the person hung up on me. To make matters worse, the family above us had their children running and screaming until after midnight. The front desk staff person said they could hear the noise when they called the room but nothing was done. This hotel has been going downhill for the past few years.

Room had trash on floor upon entry. There was an odor (room was very humid, high moisture) as well. Can’t comment badly on staff. I never complained but likely will not return.

Room was dirty, crumbs everywhere. When I looked for linens for the sofa bed there was just an empty bag. Moved the cushions to see if the linens were on the sofa bed and found the sofa bed had more crumbs and whole Cheetos. Phoned the front desk to ask for linens and report the mess. The staff member brought me a vacuum and sheets (no blanket or pillow). When they left to go find a pillow it was clear that I was expected to vacuum. When they returned we discovered the bed didn't unfold. No option to move rooms was offered. Essentially, I cleaned their sofa and didn't have a bed to sleep on. Tried calling their customer care and the person hung up on me. To make matters worse, the family above us had their children running and screaming until after midnight. The front desk staff person said they could hear the noise when they called the room but nothing was done. This hotel has been going downhill for the past few years.

Room had trash on floor upon entry. There was an odor (room was very humid, high moisture) as well. Can’t comment badly on staff. I never complained but likely will not return.

My stay was stressful when I was on the phon nearly 3 hours going back and fourth trying to find out why the money was taken out of my account

My stay was stressful when I was on the phon nearly 3 hours going back and fourth trying to find out why the money was taken out of my account

Very quiet

Very quiet

We asked for accessible shower, but because we made the reservation thru Expedia, the hotel didn’t receive any of our requests… so no walk in shower, although they did provide a shower chair (better than nothing). Also, we were unable to change the credit card to pay

We asked for accessible shower, but because we made the reservation thru Expedia, the hotel didn’t receive any of our requests… so no walk in shower, although they did provide a shower chair (better than nothing). Also, we were unable to change the credit card to pay

Perfect for a last minute weekend out of town. They sorted us out a King with sleeper as the doubles were all booked and the sleeper sofa was comfortable and brand new

Perfect for a last minute weekend out of town. They sorted us out a King with sleeper as the doubles were all booked and the sleeper sofa was comfortable and brand new

Excellent, updated hotel for a really good price. Breakfast was very tasty with a good variety of choices from sausage and eggs to waffles, yogurt, cereal and fruit. Rooms are clean. Beds are comfy. We had a really good stay.

Excellent, updated hotel for a really good price. Breakfast was very tasty with a good variety of choices from sausage and eggs to waffles, yogurt, cereal and fruit. Rooms are clean. Beds are comfy. We had a really good stay.

We enjoyed our stay. We were convenient to shopping centers. The movie theater was behind the hotel. The staff was friendly, when we first arrived we received the wrong room. We were given the correct room without any problems. The room was clean and the beds were comfortable.

We enjoyed our stay. We were convenient to shopping centers. The movie theater was behind the hotel. The staff was friendly, when we first arrived we received the wrong room. We were given the correct room without any problems. The room was clean and the beds were comfortable.

The staff were nice and so was the room with the exception of the toilet running loudly all night long and making it impossible to sleep. We all tried to get it to stop without success. We did report this to the front desk when we finally found someone there. The breakfast was very good. Hot and kept fresh and well stocked.

Overall the property was not very clean, the room and hallways stunk like body odor and mold, and the room keys would constantly deactivate. Had to get 4 keys made on a 3 night stay. Doesn’t help that at night the front door to the lobby is key control, so you’ll probably get stuck outside like I did. Would not recommend this property.

Overall the property was not very clean, the room and hallways stunk like body odor and mold, and the room keys would constantly deactivate. Had to get 4 keys made on a 3 night stay. Doesn’t help that at night the front door to the lobby is key control, so you’ll probably get stuck outside like I did. Would not recommend this property.

The staff were nice and so was the room with the exception of the toilet running loudly all night long and making it impossible to sleep. We all tried to get it to stop without success. We did report this to the front desk when we finally found someone there. The breakfast was very good. Hot and kept fresh and well stocked.

The clerks at the front desk were very accommodating in trying to get our three families located close to each others room. They were most kind.

The clerks at the front desk were very accommodating in trying to get our three families located close to each others room. They were most kind.

We really enjoyed our time staying with you